Global Bot Services Market to Reach US$ 6.4 Billion by 2028, Stimulated by the Increasing Demand for Automation

July 11, 2023 | Technology & Media

According to the latest report by IMARC Group, titled “Bot Services Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028,” the global bot services market size reached US$ 1.5 Billion in 2022. A bot service is a software application or platform designed to interact with users in a conversational manner, typically using natural language processing (NLP) and artificial intelligence (AI) techniques. They create chatbots and virtual assistants to communicate with users through various channels, such as websites, messaging apps, social media platforms, or voice-enabled devices. Bot services help to understand user inputs, interpret intentions, and provide relevant responses or perform specific actions. They are utilized across various industries and domains, such as customer support, e-commerce, healthcare, finance, and more. Bot services are also employed by businesses and developers to build and deploy bots that automate tasks, provide information, perform transactions, or engage in interactive conversations with users.


Global Bot Services Market Trends:

The growing popularity of bot services owing to the rising need for businesses to improve efficiency and provide better customer experience is one of the key factors propelling the market growth. Moreover, the widespread service adoption to automate repetitive tasks, such as responding to common inquiries, scheduling appointments, and handling transactions that minimize the need for human involvement, and enhance operational efficiency, is creating a positive outlook for the market. In line with this, the increasing reliance on bot services across various industries to engage with customers in real-time, providing instant support, personalized recommendations, and streamlined interactions, is providing a considerable boost to the market growth. Additionally, the increasing dominance of messaging app bots and their integration into various platforms is strengthening the market growth. These bots offer businesses the convenience of deploying pre-built platforms to connect with a large customer base without the need to develop a complete application from scratch. Furthermore, the increasing adoption of voice-enabled bots that can interact with users through voice commands and provide voice-based services is favoring the market growth. Besides this, the widespread application of bot services in various industries, including e-commerce, healthcare, finance, and travel, is positively impacting the market growth. Apart from this, continuous advancements in artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to enhance the capabilities and enable bots to understand and respond to user inputs more accurately are supporting the market growth. Looking forward, the market value is projected to reach US$ 6.4 Billion by 2028, expanding at a CAGR of 24.50% during 2023-2028.


Market Summary:

  • Based on technology, the market has been bifurcated into framework and platform. According to the report, framework represents the largest segment.
  • On the basis of deployment, the market has been segmented into websites, contact centers, social media, and mobile applications. Amongst these, websites account for the largest market share.
  • Based on the mode, the market has been categorized into text, audio and video. Among these, texts represent the largest market share.
  • On the basis of end user, the market is segmented into BFSI, government, education, telecommunications, healthcare, travel and hospitality, media and entertainment, and others.
  • Region-wise, the market has been segmented into North America (the United States, Canada), Europe (Germany, France, the United Kingdon, Italy, Spain and others), Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia and others), Latin America (Brazil, Mexico, and others), and the Middle East and Africa. Amongst these, North America is the leading market, accounting for the majority of the global share.
  • The competitive landscape of the market has also been examined, with some of the key players being [24]7.ai Inc., Amazon Web Services Inc., Creative Virtual Ltd., eGain Corporation, Inbenta Technologies Inc., International Business Machines Corporation, Kore.ai Inc., Microsoft Corporation, Pypestream Inc. etc.


Report Scope:

Report Features Details
Base Year of the Analysis 2022
Historical Period 2017-2022
Forecast Period 2023-2028
Units US$ Billion
Technologies Covered Framework, Platform
Deployments Covered Websites, Contact Center, Social Media, Mobile Applications
Modes Covered Text, Audio, Video
End Users Covered BFSI, Government, Education, Telecommunications, Healthcare, Travel and Hospitality, Media and Entertainment, Others
Regions Covered  Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered [24]7.ai Inc., Amazon Web Services Inc., Creative Virtual Ltd., eGain Corporation, Inbenta Technologies Inc., International Business Machines Corporation, Kore.ai Inc., Microsoft Corporation, Pypestream Inc. etc.
Customization Scope 10% Free Customization
Report Price and Purchase Option Single User License: US$ 2499
Five User License: US$ 3499
Corporate License: US$ 4499
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)


About Us:

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.


Contact Us:

IMARC Group
134 N 4th St.
Brooklyn, NY 11249, USA
Email: Sales@imarcgroup.com
Americas:- +1 631 791 1145 | Africa and Europe :- +44-702-409-7331 | Asia: +91-120-433-0800, +91-120-433-0800

Need more help?

  • Speak to our experienced analysts for insights on the current market scenarios.
  • Include additional segments and countries to customize the report as per your requirement.
  • Gain an unparalleled competitive advantage in your domain by understanding how to utilize the report and positively impacting your operations and revenue.
  • For further assistance, please connect with our analysts.
Global Bot Services Market to Reach US$ 6.4 Billion by 2028, Stimulated by the Increasing Demand for Automation
Purchase options Year End sale



Benefits of Customization

Personalize this research

Triangulate with your data

Get data as per your format and definition

Gain a deeper dive into a specific application, geography, customer, or competitor

Any level of personalization

Get in Touch With Us
UNITED STATES

Phone: +1-631-791-1145

INDIA

Phone: +91-120-433-0800

UNITED KINGDOM

Phone: +44-753-713-2163

Email: sales@imarcgroup.com

Client Testimonials

Aktive Services

IMARC made the whole process easy. Everyone I spoke with via email was polite, easy to deal with, kept their promises regarding delivery timelines and were solutions focused. From my first contact, I was grateful for the professionalism shown by the whole IMARC team. I recommend IMARC to all that need timely, affordable information and advice. My experience with IMARC was excellent and I can not fault it.

Read More
Greenfish S.A.

The IMARC team was very reactive and flexible with regard to our requests. A very good overall experience. We are happy with the work that IMARC has provided, very complete and detailed. It has contributed to our business needs and provided the market visibility that we required

Read More
Colruyt Group

We were very happy with the collaboration between IMARC and Colruyt. Not only were your prices competitive, IMARC was also pretty fast in understanding the scope and our needs for this project. Even though it was not an easy task, performing a market research during the COVID-19 pandemic, you were able to get us the necessary information we needed. The IMARC team was very easy to work with and they showed us that it would go the extra mile if we needed anything extra

Read More
KRISHAK BHARTI CO-OP LTD

Last project executed by your team was as per our expectations. We also would like to associate for more assignments this year. Kudos to your team.

Read More
Zee Media Corp. Ltd.

We would be happy to reach out to IMARC again, if we need Market Research/Consulting/Consumer Research or any associated service. Overall experience was good, and the data points were quite helpful.

Read More
Arabian Plastic Manufacturing Company Ltd.

The figures of market study were very close to our assumed figures. The presentation of the study was neat and easy to analyse. The requested details of the study were fulfilled. My overall experience with the IMARC Team was satisfactory.

Read More
Sumitomo Corporation

The overall cost of the services were within our expectations. I was happy to have good communications in a timely manner. It was a great and quick way to have the information I needed.

Read More
Hameln Rds

My questions and concerns were answered in a satisfied way. The costs of the services were within our expectations. My overall experience with the IMARC Team was very good.

Read More
Quality Consultants BV

I agree the report was timely delivered, meeting the key objectives of the engagement. We had some discussion on the contents, adjustments were made fast and accurate. The response time was minimum in each case. Very good. You have a satisfied customer.

Read More
TATA Advanced Systems Limited

We would be happy to reach out to IMARC for more market reports in the future. The response from the account sales manager was very good. I appreciate the timely follow ups and post purchase support from the team. My overall experience with IMARC was good.

Read More
Stax

IMARC was a good solution for the data points that we really needed and couldn't find elsewhere. The team was easy to work, quick to respond, and flexible to our customization requests.

Read More