Bot Services Market

Bot Services Market Size:

The global bot services market size reached USD 2.6 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 16.7 Billion by 2033, exhibiting a growth rate (CAGR) of 21.66% during 2025-2033. The market is expanding rapidly due to increasing automation demands across industries, with the website deployment segment leading market share. Additionally, the market forecast indicates steady growth in upcoming years as businesses rapidly adopt bots for customer engagement, support, and operational efficiency, further driving innovations in service delivery.

A bot is a software application programmed to execute automated, repetitive, and pre-defined tasks. It comprises a chatbot, web crawler, shopbot, monitoring bot, transactional bot, social bot, and malicious bot. It can be used in conventional ways, such as voice commands, texts, and graphics, without any human intervention. It resolves the queries of customers, provides 24x7 support and can scan contents on webpages throughout the internet to index the information on search engines. It is used to locate the best prices on a product while harvesting data and capturing relevant content. It is also employed to monitor the health of a website or network system to alert the appropriate IT professionals when a problem is detected. As it performs highly repetitive tasks far more quickly, reliably, and accurately compared to a human, the demand for bot services is rising across the globe.

Bot Services Market Trends:

Rising Adoption of AI-Driven Bots 

One of the major bot services market trends is the increasing adoption of AI-driven bots, which is significantly contributing to the market expansion. Businesses across various industries are integrating bots powered by artificial intelligence to enhance customer interactions, automate repetitive tasks, and improve operational efficiency. AI-driven bots offer advanced features such as natural language processing, sentiment analysis, and machine learning capabilities, enabling personalized customer experiences. Moreover, this trend is especially prominent in industries such as e-commerce, banking, and healthcare, where consumer service is essential. In addition, the growing demand for AI-based solutions is pushing bot services to play a critical role in customer support, marketing, and virtual assistance applications. For instance, in May 2024, OpenAI launched AI chatbot for the U.S. intelligence organizations, such as CIA and FBI. The bot is developed to inspect sensitive information while being disassociated with the internet to maintain a safe ecosystem.

Expansion of Multi-Channel Integration 

According to the bot services market analysis, the requirement for bots capable of multi-channel incorporation is on the rise as businesses are actively prioritizing seamless user engagement. Numerous companies are deploying bots that can interact across different platforms, such as websites, mobile apps, messaging platforms, and voice assistants. This trend enables businesses to provide consistent and effective customer service through various channels, enhancing the user experience. In addition, the expansion of multi-channel bot services is primarily boosted by the escalating utilization of mobile devices and the heightening popularity of social media platforms. As per industry reports, in 2024, there are 4.88 billion smartphone users, representing 60.42% of the global population, with 7.21 billion active smartphone subscriptions. Moreover, various businesses are currently using this ability to engage with consumers where they are most active, improving overall brand loyalty and customer retention.

Increased Focus on Conversational Commerce

Conversational commerce is becoming one of the key bot services market trends in the global bot services market, driven by the growing use of chatbots in e-commerce platforms. Retailers are increasingly utilizing bots to assist customers in browsing products, answering queries, and guiding them through purchasing decisions. Moreover, the integration of bots in shopping experiences enables personalized recommendations, enhances user engagement, and streamlines transactions. This trend is further fueled by the rise of mobile shopping and voice-activated assistants, making conversational commerce a valuable tool for improving customer satisfaction and driving sales. As per industry reports, in 2023, an estimated 56% of online sales were made via mobile devices, with 79% of smartphone users making online purchases through their mobile devices in the year's second half. As consumer preferences shift toward convenience, conversational bots are set to play a larger role in online retail, consequently boosting the bot services market growth.

Bot Services Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the global, regional, and country levels for 2025-2033. Our report has categorized the market based on technology, deployment, mode, and end-user.

Breakup by Technology:

• Framework
• Platform
   

Framework accounts for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the technology. This includes framework and platform. According to the report, framework represented the largest segment.

Breakup by Deployment:

• Websites
• Contact Center
• Social Media
• Mobile Applications
   

Websites holds the largest share of the industry

A detailed breakup and analysis of the market based on the deployment have also been provided in the report. This includes websites, contact center, social media, and mobile applications. According to the report, websites accounted for the largest market share.

Breakup by Mode:

• Text
• Audio
• Video
   

Text represents the leading market segment 

The report has provided a detailed breakup and analysis of the market based on the mode. This includes text, audio, and video. According to the report, text represented the largest segment.

Breakup by End-User:

• BFSI
• Government
• Education
• Telecommunications
• Healthcare
• Travel and Hospitality
• Media and Entertainment
• Others
   

A detailed breakup and analysis of the market based on the end-user have also been provided in the report. This includes BFSI, government, education, telecommunications, healthcare, travel and hospitality, media and entertainment, and others.

Breakup by Region:

• North America
  • United States
  • Canada
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Others
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
• Latin America
  • Brazil
  • Mexico
  • Others
• Middle East and Africa
   

North America leads the market, accounting for the largest bot services market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America represents the largest regional market for bot services. Some of the factors driving the North America bot services market included the growing need for customer insights, rising demand for chatbots, technological advancements, etc.

Competitive Landscape:

The report has also provided a comprehensive analysis of the competitive landscape in the global bot services Market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include:

• [24]7.ai Inc.
• Amazon Web Services Inc.
• Creative Virtual Ltd.
• eGain Corporation
• Inbenta Technologies Inc.
• International Business Machines Corporation
• Kore.ai Inc.
• Microsoft Corporation
• Pypestream Inc.
   

Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.

Bot Services Market News:

• In March 2024, Zendesk, an AI-based customer services company, announced a strategic acquisition of Ultimate, a prominent service automation provider, to improve its AI-powered consumer experience solutions. This tactic targets to provide proactive AI agents, upgrading beyond conventional bots to enhance user engagement and boost competitive advantage.
• In November 2023, Amazon announced an AI-powered chatbot called Q, developed to assist businesses in enhancing productivity by answering consumer queries, analyzing data, aiding in coding applications, and generating charts.

Bot Services Market Report Scope:

Key Questions Answered in This Report:

• How has the global bot services market performed so far, and how will it perform in the coming years?
• What are the drivers, restraints, and opportunities in the global bot services market?
• What is the impact of each driver, restraint, and opportunity on the global bot services market?
• What are the key regional markets?
• Which countries represent the most attractive bot services market?
• What is the breakup of the market based on the technology?
• Which is the most attractive technology in the bot services market?
• What is the breakup of the market based on the deployment?
• Which is the most attractive deployment in the bot services market?
• What is the breakup of the market based on the mode?
• Which is the most attractive mode in the bot services market?
• What is the breakup of the market based on the end user?
• Which is the most attractive end user in the bot services market?
• What is the competitive structure of the global bot services market?
• Who are the key players/companies in the global bot services market?

Key Benefits for Stakeholders:

• IMARC’s report offers a comprehensive quantitative analysis of various market segments, historical and current market trends, market forecasts, and dynamics of the bot services market from 2019-2033.
• The research study provides the latest information on the market drivers, challenges, and opportunities in the global bot services market.
• The study maps the leading, as well as the fastest-growing, regional markets. It further enables stakeholders to identify the key country-level markets within each region.
• Porter's five forces analysis assist stakeholders in assessing the impact of new entrants, competitive rivalry, supplier power, buyer power, and the threat of substitution. It helps stakeholders to analyze the level of competition within the bot services industry and its attractiveness.
• Competitive landscape allows stakeholders to understand their competitive environment and provides an insight into the current positions of key players in the market.