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Chatbot Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026

Market Overview:

The global chatbot market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 25% during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end-use industries. These insights are included in the report as a major market contributor.

A chatbot is an artificial intelligence (AI)-based computer program used for simulating human conversations to enable users to interact with digital devices effectively. It is usually developed on a developer framework with cloud backup, analytics and database integrations. Chatbots are majorly incorporated into messaging applications, websites, mobile applications and other digital devices for interacting as digital assistants through text or text-to-speech functionalities. They offer various benefits, such as improved efficiency of business operations, customer engagement, branding and advertisement, data privacy and compliance, payment processing and automatic lead generation and qualification.

Chatbot Market Trends:

Rapid digitization across industries and the increasing requirement for high-quality customer care service across organizations are among the key factors driving the growth of the market. Chatbots are an integral component of running effective customer care programs and are used across various industries, including banking, financial services and insurance (BFSI), information technology (IT), telecommunication, e-commerce and healthcare, for resolving customer queries in minimal time. For instance, BFSI organizations use chatbots to assist users in transferring funds, checking balances, opening accounts and saving money. Moreover, the widespread adoption of over-the-top (OTT) messaging and social networking applications among consumers, especially millennials, is providing a thrust to the market growth. Additionally, various technological advancements, such as the integration of predictive analytics, machine learning (ML), blockchain and cloud computing technologies for the development of self-learning chatbots, are acting as other growth-inducing factors. These innovative chatbots can adapt to changing digital environments and can provide a human-like conversational experience by learning from the user’s actions, experiences and decisions. Other factors, including significant improvements in the IT infrastructure, along with extensive research and development (R&D) activities in the field of natural language processing (NLP), are anticipated to drive the market toward growth.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global chatbot market report, along with forecasts for growth at the global, regional and country level from 2021-2026. Our report has categorized the market based on region, type, product, application, organization size and vertical.

Breakup by Type:

  • Standalone
  • Web-based
  • Messenger-based/Third party
     

Breakup by Product:

  • Artificial Intelligence
  • Marketing
  • Human Intelligence
     

Breakup by Application:

  • Bots for Service
  • Bots for Social Media
  • Bots for Payments/Order Processing
  • Bots for Marketing
  • Others
     

Breakup by Organization Size:

  • Small Enterprises
  • Medium Enterprises
  • Large Enterprises
     

Breakup by Vertical:

  • Healthcare
  • Retail
  • Banking, Financial Services and Insurance
  • Media and Entertainment
  • Travel and Tourism
  • E-commerce
  • Others
     

Breakup by Region:

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa
     

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being [24]7.ai Inc, Acuvate Software Pvt Ltd, Aivo, Artificial Solutions, Creative Virtual Ltd., eGain Corporation, International Business Machines Corporation, Inbenta Technologies Inc., Kore.ai Inc., LiveChat Inc., Nuance Communications Inc. and Verint Systems Inc.

Report Coverages:

Report Features Details
Base Year of the Analysis 2020
    Historical Period 2015-2020
Forecast Period 2021-2026
Units US$ Million
Segment Coverage Type, Product, Application, Organization Size, Vertical, Region
Region Covered  Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered [24]7.ai Inc, Acuvate Software Pvt Ltd, Aivo, Artificial Solutions, Creative Virtual Ltd., eGain Corporation, International Business Machines Corporation, Inbenta Technologies Inc., Kore.ai Inc., LiveChat Inc., Nuance Communications Inc. and Verint Systems Inc.
Customization Scope 10% Free Customization
Report Price and Purchase Option                                     Single User License: US$ 2299
Five User License: US$ 3399
Corporate License: US$ 4499
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

 

Key Questions Answered in This Report:

  • How has the global chatbot market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global chatbot market?
  • What are the key regional markets?
  • What is the breakup of the market based on the type?
  • What is the breakup of the market based on the product?
  • What is the breakup of the market based on the application?
  • What is the breakup of the market based on the organization size?
  • What is the breakup of the market based on the vertical?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global chatbot market and who are the key players?
  • What is the degree of competition in the industry?

1    Preface
2    Scope and Methodology

    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3    Executive Summary
4    Introduction

    4.1    Overview
    4.2    Key Industry Trends
5    Global Chatbot Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6    Market Breakup by Type
    6.1    Standalone
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Web-based
        6.2.1 Market Trends
        6.2.2 Market Forecast
    6.3    Messenger-based/Third party
        6.3.1 Market Trends
        6.3.2 Market Forecast
7    Market Breakup by Product
    7.1    Artificial Intelligence
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    Marketing
        7.2.1 Market Trends
        7.2.2 Market Forecast
    7.3    Human Intelligence
        7.3.1 Market Trends
        7.3.2 Market Forecast
8    Market Breakup by Application
    8.1    Bots for Service
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    Bots for Social Media
        8.2.1 Market Trends
        8.2.2 Market Forecast
    8.3    Bots for Payments/Order Processing
        8.3.1 Market Trends
        8.3.2 Market Forecast
    8.4    Bots for Marketing
        8.4.1 Market Trends
        8.4.2 Market Forecast
    8.5    Others
        8.5.1 Market Trends
        8.5.2 Market Forecast
9    Market Breakup by Organization Size
    9.1    Small Enterprises
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    Medium Enterprises
        9.2.1 Market Trends
        9.2.2 Market Forecast
    9.3    Large Enterprises
        9.3.1 Market Trends
        9.3.2 Market Forecast
10    Market Breakup by Vertical
    10.1    Healthcare
        10.1.1 Market Trends
        10.1.2 Market Forecast
    10.2    Retail
        10.2.1 Market Trends
        10.2.2 Market Forecast
    10.3    Banking, Financial Services, and Insurance
        10.3.1 Market Trends
        10.3.2 Market Forecast
    10.4    Media and Entertainment
        10.4.1 Market Trends
        10.4.2 Market Forecast
    10.5    Travel and Tourism
        10.5.1 Market Trends
        10.5.2 Market Forecast
    10.6    E-commerce
        10.6.1 Market Trends
        10.6.2 Market Forecast
    10.7    Others
        10.7.1 Market Trends
        10.7.2 Market Forecast
11    Market Breakup by Region
    11.1    North America
        11.1.1 United States
           11.1.1.1 Market Trends
           11.1.1.2 Market Forecast
        11.1.2 Canada
           11.1.2.1 Market Trends
           11.1.2.2 Market Forecast
    11.2    Asia-Pacific
        11.2.1 China
           11.2.1.1 Market Trends
           11.2.1.2 Market Forecast
        11.2.2 Japan
           11.2.2.1 Market Trends
           11.2.2.2 Market Forecast
        11.2.3 India
           11.2.3.1 Market Trends
           11.2.3.2 Market Forecast
        11.2.4 South Korea
           11.2.4.1 Market Trends
           11.2.4.2 Market Forecast
        11.2.5 Australia
           11.2.5.1 Market Trends
           11.2.5.2 Market Forecast
        11.2.6 Indonesia
           11.2.6.1 Market Trends
           11.2.6.2 Market Forecast
        11.2.7 Others
           11.2.7.1 Market Trends
           11.2.7.2 Market Forecast
    11.3    Europe
        11.3.1 Germany
           11.3.1.1 Market Trends
           11.3.1.2 Market Forecast
        11.3.2 France
           11.3.2.1 Market Trends
           11.3.2.2 Market Forecast
        11.3.3 United Kingdom
           11.3.3.1 Market Trends
           11.3.3.2 Market Forecast
        11.3.4 Italy
           11.3.4.1 Market Trends
           11.3.4.2 Market Forecast
        11.3.5 Spain
           11.3.5.1 Market Trends
           11.3.5.2 Market Forecast
        11.3.6 Russia
           11.3.6.1 Market Trends
           11.3.6.2 Market Forecast
        11.3.7 Others
           11.3.7.1 Market Trends
           11.3.7.2 Market Forecast
    11.4    Latin America
        11.4.1 Brazil
           11.4.1.1 Market Trends
           11.4.1.2 Market Forecast
        11.4.2 Mexico
           11.4.2.1 Market Trends
           11.4.2.2 Market Forecast
        11.4.3 Others
           11.4.3.1 Market Trends
           11.4.3.2 Market Forecast
    11.5    Middle East and Africa
        11.5.1 Market Trends
        11.5.2 Market Breakup by Country
        11.5.3 Market Forecast
12    SWOT Analysis
    12.1    Overview
    12.2    Strengths
    12.3    Weaknesses
    12.4    Opportunities
    12.5    Threats
13    Value Chain Analysis
14    Porters Five Forces Analysis

    14.1    Overview
    14.2    Bargaining Power of Buyers
    14.3    Bargaining Power of Suppliers
    14.4    Degree of Competition
    14.5    Threat of New Entrants
    14.6    Threat of Substitutes
15    Price Analysis
16    Competitive Landscape

    16.1    Market Structure
    16.2    Key Players
    16.3    Profiles of Key Players
        16.3.1    [24]7.ai Inc
           16.3.1.1 Company Overview
           16.3.1.2 Product Portfolio
        16.3.2    Acuvate Software Pvt Ltd
           16.3.2.1 Company Overview
           16.3.2.2 Product Portfolio
        16.3.3    Aivo
           16.3.3.1 Company Overview
           16.3.3.2 Product Portfolio
        16.3.4    Artificial Solutions
           16.3.4.1 Company Overview
           16.3.4.2 Product Portfolio
           16.3.4.3 Financials
        16.3.5    Creative Virtual Ltd.
           16.3.5.1 Company Overview
           16.3.5.2 Product Portfolio
        16.3.6    eGain Corporation
           16.3.6.1 Company Overview
           16.3.6.2 Product Portfolio
           16.3.6.3 Financials
        16.3.7    International Business Machines Corporation
           16.3.7.1 Company Overview
           16.3.7.2 Product Portfolio
           16.3.7.3 Financials
           16.3.7.4 SWOT Analysis
        16.3.8    Inbenta Technologies Inc.
           16.3.8.1 Company Overview
           16.3.8.2 Product Portfolio
        16.3.9    Kore.ai Inc.
           16.3.9.1 Company Overview
           16.3.9.2 Product Portfolio
        16.3.10    LiveChat Inc.
           16.3.10.1 Company Overview
           16.3.10.2 Product Portfolio
           16.3.10.3 Financials
        16.3.11    Nuance Communications Inc.
           16.3.11.1 Company Overview
           16.3.11.2 Product Portfolio
           16.3.11.3 Financials
           16.3.11.4 SWOT Analysis
        16.3.12    Verint Systems Inc.
           16.3.12.1 Company Overview
           16.3.12.2 Product Portfolio
           16.3.12.3 Financials
           16.3.12.4 SWOT Analysis

List of Figures

Figure 1: Global: Chatbot Market: Major Drivers and Challenges
Figure 2: Global: Chatbot Market: Sales Value (in Million US$), 2015-2020
Figure 3: Global: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 4: Global: Chatbot Market: Breakup by Type (in %), 2020
Figure 5: Global: Chatbot Market: Breakup by Product (in %), 2020
Figure 6: Global: Chatbot Market: Breakup by Application (in %), 2020
Figure 7: Global: Chatbot Market: Breakup by Organization Size (in %), 2020
Figure 8: Global: Chatbot Market: Breakup by Vertical (in %), 2020
Figure 9: Global: Chatbot Market: Breakup by Region (in %), 2020
Figure 10: Global: Chatbot (Standalone) Market: Sales Value (in Million US$), 2015 & 2020
Figure 11: Global: Chatbot (Standalone) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 12: Global: Chatbot (Web-based) Market: Sales Value (in Million US$), 2015 & 2020
Figure 13: Global: Chatbot (Web-based) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 14: Global: Chatbot (Messenger-based/Third party) Market: Sales Value (in Million US$), 2015 & 2020
Figure 15: Global: Chatbot (Messenger-based/Third party) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 16: Global: Chatbot (Artificial Intelligence) Market: Sales Value (in Million US$), 2015 & 2020
Figure 17: Global: Chatbot (Artificial Intelligence) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 18: Global: Chatbot (Marketing) Market: Sales Value (in Million US$), 2015 & 2020
Figure 19: Global: Chatbot (Marketing) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 20: Global: Chatbot (Human Intelligence) Market: Sales Value (in Million US$), 2015 & 2020
Figure 21: Global: Chatbot (Human Intelligence) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 22: Global: Chatbot (Bots for Service) Market: Sales Value (in Million US$), 2015 & 2020
Figure 23: Global: Chatbot (Bots for Service) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 24: Global: Chatbot (Bots for Social Media) Market: Sales Value (in Million US$), 2015 & 2020
Figure 25: Global: Chatbot (Bots for Social Media) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 26: Global: Chatbot (Bots for Payments/Order Processing) Market: Sales Value (in Million US$), 2015 & 2020
Figure 27: Global: Chatbot (Bots for Payments/Order Processing) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 28: Global: Chatbot (Bots for Marketing) Market: Sales Value (in Million US$), 2015 & 2020
Figure 29: Global: Chatbot (Bots for Marketing) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 30: Global: Chatbot (Other Applications) Market: Sales Value (in Million US$), 2015 & 2020
Figure 31: Global: Chatbot (Other Applications) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 32: Global: Chatbot (Small Enterprises) Market: Sales Value (in Million US$), 2015 & 2020
Figure 33: Global: Chatbot (Small Enterprises) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 34: Global: Chatbot (Medium Enterprises) Market: Sales Value (in Million US$), 2015 & 2020
Figure 35: Global: Chatbot (Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 36: Global: Chatbot (Large Enterprises) Market: Sales Value (in Million US$), 2015 & 2020
Figure 37: Global: Chatbot (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 38: Global: Chatbot (Healthcare) Market: Sales Value (in Million US$), 2015 & 2020
Figure 39: Global: Chatbot (Healthcare) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 40: Global: Chatbot (Retail) Market: Sales Value (in Million US$), 2015 & 2020
Figure 41: Global: Chatbot (Retail) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 42: Global: Chatbot (Banking, Financial Services, and Insurance) Market: Sales Value (in Million US$), 2015 & 2020
Figure 43: Global: Chatbot (Banking, Financial Services, and Insurance) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 44: Global: Chatbot (Media and Entertainment) Market: Sales Value (in Million US$), 2015 & 2020
Figure 45: Global: Chatbot (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 46: Global: Chatbot (Travel and Tourism) Market: Sales Value (in Million US$), 2015 & 2020
Figure 47: Global: Chatbot (Travel and Tourism) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 48: Global: Chatbot (E-commerce) Market: Sales Value (in Million US$), 2015 & 2020
Figure 49: Global: Chatbot (E-commerce) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 50: Global: Chatbot (Other Verticals) Market: Sales Value (in Million US$), 2015 & 2020
Figure 51: Global: Chatbot (Other Verticals) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 52: North America: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 53: North America: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 54: United States: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 55: United States: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 56: Canada: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 57: Canada: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 58: Asia-Pacific: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 59: Asia-Pacific: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 60: China: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 61: China: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 62: Japan: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 63: Japan: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 64: India: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 65: India: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 66: South Korea: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 67: South Korea: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 68: Australia: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 69: Australia: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 70: Indonesia: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 71: Indonesia: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 72: Others: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 73: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 74: Europe: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 75: Europe: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 76: Germany: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 77: Germany: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 78: France: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 79: France: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 80: United Kingdom: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 81: United Kingdom: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 82: Italy: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 83: Italy: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 84: Spain: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 85: Spain: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 86: Russia: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 87: Russia: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 88: Others: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 89: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 90: Latin America: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 91: Latin America: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 92: Brazil: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 93: Brazil: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 94: Mexico: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 95: Mexico: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 96: Others: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 97: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 98: Middle East and Africa: Chatbot Market: Sales Value (in Million US$), 2015 & 2020
Figure 99: Middle East and Africa: Chatbot Market: Breakup by Country (in %), 2020
Figure 100: Middle East and Africa: Chatbot Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 101: Global: Chatbot Industry: SWOT Analysis
Figure 102: Global: Chatbot Industry: Value Chain Analysis
Figure 103: Global: Chatbot Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: Chatbot Market: Key Industry Highlights, 2020 and 2026
Table 2: Global: Chatbot Market Forecast: Breakup by Type (in Million US$), 2021-2026
Table 3: Global: Chatbot Market Forecast: Breakup by Product (in Million US$), 2021-2026
Table 4: Global: Chatbot Market Forecast: Breakup by Application (in Million US$), 2021-2026
Table 5: Global: Chatbot Market Forecast: Breakup by Organization Size (in Million US$), 2021-2026
Table 6: Global: Chatbot Market Forecast: Breakup by Vertical (in Million US$), 2021-2026
Table 7: Global: Chatbot Market Forecast: Breakup by Region (in Million US$), 2021-2026
Table 8: Global: Chatbot Market: Competitive Structure
Table 9: Global: Chatbot Market: Key Players

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