The global cloud ITSM market grew at a CAGR of around 6% during 2014-2019. Cloud IT service management (ITSM) refers to the process of designing, implementing, delivering, supporting and managing IT services of an organization. It comprises hardware, software, computing resources, cloud storage, web and mobile applications, and virtual servers. It provides a fast, agile and risk-free response to unexpected events, new opportunities and competitive threats. Moreover, it assists in improving productivity in small or mid-sized businesses using limited resources. Cloud ITSM also helps in setting and meeting realistic expectations for services, which results in improved transparency and user satisfaction.
Cloud-based technology is cost-effective and aids in the deployment of various solutions and services. Apart from this, it enables organizations to manage their data efficiently and effectively. Consequently, the demand for cloud ITSM is escalating across the globe. Furthermore, owing to the sudden surge in the cases of the coronavirus disease (COVID-19), governments of various countries have imposed lockdowns and are promoting the adoption of social distancing measures to minimize the spread of the pandemic. Therefore, several organizations have resorted to working remotely, which in turn is driving the sales of cloud ITSM. Besides this, the increasing adoption of the bring your own device (BYOD) trend is allowing employees to access organizational data and resources from anywhere, which, in turn, is boosting the demand for advanced ITSM solutions. Moreover, the advent of technologies such as Big Data, blockchain, machine learning, Internet of Things (IoT), predictive analytics, augmented reality (AI) and virtual reality (VR) is anticipated to propel the market growth in the coming years. Looking forward, IMARC Group expects the global cloud ITSM market to continue its moderate growth during the next five years.
Breakup by Component:
- Solutions
- Operation and Performance Management
- Service Portfolio Management
- Service Desk Software
- Dashboard Reporting and Analytics
- Configuration and Change Management
- Services
- Professional Services
- Managed Services
Breakup by End User:
- Large Enterprises
- Small and Medium Enterprises
Breakup by Vertical:
- BFSI
- IT and Telecommunication
- Healthcare
- Manufacturing
- Retail
- Education
- Others
Breakup by Region:
- North America
- Asia Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
- Latin America
- Middle East and Africa
Competitive Landscape:
The report has also analysed the competitive landscape of the market with some of the key players being Axios Systems, BMC Software Inc., CA Technologies (Broadcom Inc.), Cherwell Software LLC, Citrix Systems Inc., Hewlett Packard Enterprise, International Business Machines Corporation (IBM), Micro Focus International Plc, Microsoft Corporation, Oracle Corporation, ServiceNow and SysAid Technologies Ltd.
Key Questions Answered in This Report:
- How has the global cloud ITSM market performed so far and how will it perform in the coming years?
- What has been the impact of COVID-19 on the global cloud ITSM market?
- What are the key regional markets?
- What is the breakup of the market based on the component?
- What is the breakup of the market based on the end user?
- What is the breakup of the market based on the vertical?
- What are the various stages in the value chain of the industry?
- What are the key driving factors and challenges in the industry?
- What is the structure of the global cloud ITSM market and who are the key players?
- What is the degree of competition in the industry?
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Cloud ITSM Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Component
6.1 Solutions
6.1.1 Market Trends
6.1.2 Major Types
6.1.2.1 Operation and Performance Management
6.1.2.2 Service Portfolio Management
6.1.2.3 Service Desk Software
6.1.2.4 Dashboard Reporting and Analytics
6.1.2.5 Configuration and Change Management
6.1.3 Market Forecast
6.2 Services
6.2.1 Market Trends
6.2.2 Major Types
6.2.2.1 Professional Services
6.2.2.2 Managed Services
6.2.3 Market Forecast
7 Market Breakup by End User
7.1 Large Enterprises
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Small and Medium Enterprises
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Vertical
8.1 BFSI
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 IT and Telecommunication
8.2.1 Market Trends
8.2.2 Market Forecast
8.3 Healthcare
8.3.1 Market Trends
8.3.2 Market Forecast
8.4 Manufacturing
8.4.1 Market Trends
8.4.2 Market Forecast
8.5 Retail
8.5.1 Market Trends
8.5.2 Market Forecast
8.6 Education
8.6.1 Market Trends
8.6.2 Market Forecast
8.7 Others
8.7.1 Market Trends
8.7.2 Market Forecast
9 Market Breakup by Region
9.1 North America
9.1.1 United States
9.1.1.1 Market Trends
9.1.1.2 Market Forecast
9.1.2 Canada
9.1.2.1 Market Trends
9.1.2.2 Market Forecast
9.2 Asia Pacific
9.2.1 China
9.2.1.1 Market Trends
9.2.1.2 Market Forecast
9.2.2 Japan
9.2.2.1 Market Trends
9.2.2.2 Market Forecast
9.2.3 India
9.2.3.1 Market Trends
9.2.3.2 Market Forecast
9.2.4 South Korea
9.2.4.1 Market Trends
9.2.4.2 Market Forecast
9.2.5 Australia
9.2.5.1 Market Trends
9.2.5.2 Market Forecast
9.2.6 Indonesia
9.2.6.1 Market Trends
9.2.6.2 Market Forecast
9.2.7 Others
9.2.7.1 Market Trends
9.2.7.2 Market Forecast
9.3 Europe
9.3.1 Germany
9.3.1.1 Market Trends
9.3.1.2 Market Forecast
9.3.2 France
9.3.2.1 Market Trends
9.3.2.2 Market Forecast
9.3.3 United Kingdom
9.3.3.1 Market Trends
9.3.3.2 Market Forecast
9.3.4 Italy
9.3.4.1 Market Trends
9.3.4.2 Market Forecast
9.3.5 Spain
9.3.5.1 Market Trends
9.3.5.2 Market Forecast
9.3.6 Russia
9.3.6.1 Market Trends
9.3.6.2 Market Forecast
9.3.7 Others
9.3.7.1 Market Trends
9.3.7.2 Market Forecast
9.4 Latin America
9.4.1 Brazil
9.4.1.1 Market Trends
9.4.1.2 Market Forecast
9.4.2 Mexico
9.4.2.1 Market Trends
9.4.2.2 Market Forecast
9.4.3 Others
9.4.3.1 Market Trends
9.4.3.2 Market Forecast
9.5 Middle East and Africa
9.5.1 Market Trends
9.5.2 Market Breakup by Country
9.5.3 Market Forecast
10 SWOT Analysis
10.1 Overview
10.2 Strengths
10.3 Weaknesses
10.4 Opportunities
10.5 Threats
11 Value Chain Analysis
12 Porters Five Forces Analysis
12.1 Overview
12.2 Bargaining Power of Buyers
12.3 Bargaining Power of Suppliers
12.4 Degree of Competition
12.5 Threat of New Entrants
12.6 Threat of Substitutes
13 Price Analysis
14 Competitive Landscape
14.1 Market Structure
14.2 Key Players
14.3 Profiles of Key Players
14.3.1 Axios Systems
14.3.1.1 Company Overview
14.3.1.2 Product Portfolio
14.3.1.3 Financials
14.3.2 BMC Software Inc.
14.3.2.1 Company Overview
14.3.2.2 Product Portfolio
14.3.2.3 SWOT Analysis
14.3.3 CA Technologies (Broadcom Inc.)
14.3.3.1 Company Overview
14.3.3.2 Product Portfolio
14.3.3.3 Financials
14.3.3.4 SWOT Analysis
14.3.4 Cherwell Software LLC
14.3.4.1 Company Overview
14.3.4.2 Product Portfolio
14.3.5 Citrix Systems Inc.
14.3.5.1 Company Overview
14.3.5.2 Product Portfolio
14.3.5.3 Financials
14.3.5.4 SWOT Analysis
14.3.6 Hewlett Packard Enterprise
14.3.6.1 Company Overview
14.3.6.2 Product Portfolio
14.3.6.3 Financials
14.3.6.4 SWOT Analysis
14.3.7 International Business Machines Corporation (IBM)
14.3.7.1 Company Overview
14.3.7.2 Product Portfolio
14.3.7.3 Financials
14.3.7.4 SWOT Analysis
14.3.8 Micro Focus International Plc
14.3.8.1 Company Overview
14.3.8.2 Product Portfolio
14.3.8.3 Financials
14.3.9 Microsoft Corporation
14.3.9.1 Company Overview
14.3.9.2 Product Portfolio
14.3.9.3 Financials
14.3.9.4 SWOT Analysis
14.3.10 Oracle Corporation
14.3.10.1 Company Overview
14.3.10.2 Product Portfolio
14.3.10.3 Financials
14.3.10.4 SWOT Analysis
14.3.11 ServiceNow
14.3.11.1 Company Overview
14.3.11.2 Product Portfolio
14.3.11.3 Financials
14.3.11.4 SWOT Analysis
14.3.12 SysAid Technologies Ltd.
14.3.12.1 Company Overview
14.3.12.2 Product Portfolio
List of Figures
Figure 1: Global: Cloud ITSM Market: Major Drivers and Challenges
Figure 2: Global: Cloud ITSM Market: Sales Value (in Billion US$), 2014-2019
Figure 3: Global: Cloud ITSM Market: Breakup by Component (in %), 2019
Figure 4: Global: Cloud ITSM Market: Breakup by End User (in %), 2019
Figure 5: Global: Cloud ITSM Market: Breakup by Vertical (in %), 2019
Figure 6: Global: Cloud ITSM Market: Breakup by Region (in %), 2019
Figure 7: Global: Cloud ITSM Market Forecast: Sales Value (in Billion US$), 2020-2025
Figure 8: Global: Cloud ITSM (Solutions) Market: Sales Value (in Million US$), 2014 & 2019
Figure 9: Global: Cloud ITSM (Solutions) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 10: Global: Cloud ITSM (Services) Market: Sales Value (in Million US$), 2014 & 2019
Figure 11: Global: Cloud ITSM (Services) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 12: Global: Cloud ITSM (Large Enterprises) Market: Sales Value (in Million US$), 2014 & 2019
Figure 13: Global: Cloud ITSM (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 14: Global: Cloud ITSM (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2014 & 2019
Figure 15: Global: Cloud ITSM (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 16: Global: Cloud ITSM (BFSI) Market: Sales Value (in Million US$), 2014 & 2019
Figure 17: Global: Cloud ITSM (BFSI) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 18: Global: Cloud ITSM (IT and Telecommunication) Market: Sales Value (in Million US$), 2014 & 2019
Figure 19: Global: Cloud ITSM (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 20: Global: Cloud ITSM (Healthcare) Market: Sales Value (in Million US$), 2014 & 2019
Figure 21: Global: Cloud ITSM (Healthcare) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 22: Global: Cloud ITSM (Manufacturing) Market: Sales Value (in Million US$), 2014 & 2019
Figure 23: Global: Cloud ITSM (Manufacturing) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 24: Global: Cloud ITSM (Retail) Market: Sales Value (in Million US$), 2014 & 2019
Figure 25: Global: Cloud ITSM (Retail) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 26: Global: Cloud ITSM (Education) Market: Sales Value (in Million US$), 2014 & 2019
Figure 27: Global: Cloud ITSM (Education) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 28: Global: Cloud ITSM (Other Verticals) Market: Sales Value (in Million US$), 2014 & 2019
Figure 29: Global: Cloud ITSM (Other Verticals) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 30: North America: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 31: North America: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 32: United States: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 33: United States: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 34: Canada: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 35: Canada: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 36: Asia Pacific: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 37: Asia Pacific: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 38: China: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 39: China: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 40: Japan: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 41: Japan: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 42: India: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 43: India: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 44: South Korea: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 45: South Korea: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 46: Australia: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 47: Australia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 48: Indonesia: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 49: Indonesia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 50: Others: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 51: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 52: Europe: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 53: Europe: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 54: Germany: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 55: Germany: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 56: France: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 57: France: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 58: United Kingdom: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 59: United Kingdom: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 60: Italy: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 61: Italy: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 62: Spain: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 63: Spain: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 64: Russia: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 65: Russia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 66: Others: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 67: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 68: Latin America: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 69: Latin America: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 70: Brazil: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 71: Brazil: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 72: Mexico: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 73: Mexico: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 74: Others: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 75: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 76: Middle East and Africa: Cloud ITSM Market: Sales Value (in Million US$), 2014 & 2019
Figure 77: Middle East and Africa: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 78: Global: Cloud ITSM Industry: SWOT Analysis
Figure 79: Global: Cloud ITSM Industry: Value Chain Analysis
Figure 80: Global: Cloud ITSM Industry: Porter’s Five Forces Analysis
List of Tables
Table 1: Global: Cloud ITSM Market: Key Industry Highlights, 2019 and 2025
Table 2: Global: Cloud ITSM Market Forecast: Breakup by Component (in Million US$), 2020-2025
Table 3: Global: Cloud ITSM Market Forecast: Breakup by End User (in Million US$), 2020-2025
Table 4: Global: Cloud ITSM Market Forecast: Breakup by Vertical (in Million US$), 2020-2025
Table 5: Global: Cloud ITSM Market Forecast: Breakup by Region (in Million US$), 2020-2025
Table 6: Global: Cloud ITSM Market Structure
Table 7: Global: Cloud ITSM Market: Key Players