The pandemic continues to cause unprecedented disruption across industries worldwide.
Get detailed insights regarding the impact of COVID-19 on the market.
The global customer experience management software market was valued at US$ 9,768.0 Million in
We expect the global customer experience management software market to exhibit a CAGR of 14.10%
The growing popularity of cloud-based customer experience management software to determine and
cater to the diversified needs of the customers, is primarily driving the global customer experience
management software market.
The sudden outbreak of the COVID-19 pandemic has led to the rising adoption of customer experience
management software across numerous end use sectors, to remotely ensure the changing consumer
preferences, particularly during the lockdown scenario.
Based on the component, the global customer experience management software market has been
segmented into solutions and services. Currently, solutions hold the majority of the total market share.
Based on the touchpoint, the global customer experience management software market can be divided
into stores/branches, call centers, social media platform, email, mobile, web services, and others.
Among these, call centers exhibit a clear dominance in the market.
Based on the deployment mode, the global customer experience management software market has
been categorized into on-premises and cloud-based, where cloud-based currently accounts for the
majority of the global market share.
Based on the organization size, the global customer experience management software market can be
segregated into large enterprises and small and medium-sized enterprises. Currently, large enterprises
hold the largest market share.
On a regional level, the market has been classified into North America, Asia-Pacific, Europe, Latin
America, and Middle East and Africa, where North America currently dominates the global market.
Some of the major players in the global customer experience management software market include
Adobe Inc., Avaya Inc., Clarabridge (Qualtrics International), International Business Machines
Corporation, Medallia Inc., NICE Ltd., Oracle Corporation, Salesforce.com Inc., SAP SE, SAS Institute Inc.,
Tech Mahindra Limited, Verint Systems Inc., and Zendesk.
Data Center Liquid Cooling Market by Component (Solution, Services), Data Center Type (Large Data Centers, Small and Medium-sized Data Centers, Enterprise Data Centers), End Use (Cloud Providers, Colocation Providers, Enterprises, Hyperscale Data Centers), Application (BFSI, IT and Telecom, Media and Entertainment, Healthcare, Government and Defense, Retail, Research and Academic, and Others), and Region 2023-2028
REACH OUT TO US
Call us on
( US: +1-631-791-1145 )
( UK: +44-753-713-2163 )
( India: +91 120 433 0800 )
Drop us an email at