Global Customer Data Platform Market to Reach US$ 22.0 Billion by 2028, Stimulated by Increasing Need for Consumer Centric Strategies

September 08, 2023 | Technology & Media

According to the latest report by IMARC Group, titled “Customer Data Platform Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028,” the global customer data platform market size reached US$ 4.2 Billion in 2022. A customer data platform (CDP) is a strategic technology solution designed to unify and manage customer data from various sources, enabling businesses to gain comprehensive insights into customer behaviors, preferences, and interactions. A CDP is equipped with robust data collection, integration, and analytics capabilities, creating a holistic view of each customer, facilitating personalized marketing strategies and enhanced customer experiences. It amalgamates data from customer relationship management (CRM) systems, websites, social media, and more, enabling businesses to derive actionable insights that drive targeted engagement and informed decision-making. A CDP is utilized across the entire customer journey, from initial contact to post-purchase engagement, facilitating dynamic marketing campaigns, pinpointing the right audience for each message, and maximizing its impact. It also orchestrates data-driven strategies, enabling businesses to refine product recommendations, optimize pricing strategies, and streamline communication channels.

Global Customer Data Platform Market Trends:

The growing importance of data-driven strategies in business operations across various industries is one of the major factors creating a positive outlook for the market. In line with this, the increasing recognition of a unified customer data repository required for refining marketing campaigns, tailoring product offerings, and optimizing customer journeys is propelling the market growth. Furthermore, the rising focus on delivering exceptional customer experiences as businesses leverage CDPs to create personalized interactions, anticipate customer needs, and foster brand loyalty is providing a thrust to the market growth. Moreover, the increasing utilization of the CDP that prioritizes robust security measures and data governance as organizations seek to navigate the intricate landscape of data protection is creating a positive outlook for the market growth. In addition to this, the integration of artificial intelligence (AI) and machine learning (ML), empowering businesses to uncover deeper insights from customer data, predict future behaviors, and automate decision-making processes, thereby streamlining operations and enhancing efficiency, is strengthening the market growth. Furthermore, the growing environmental awareness leading to the emergence of eco-friendly CDP solutions with reduced energy consumption and lower carbon footprints, resonating with businesses committed to responsible practices, is providing remunerative growth opportunities for the market. Looking forward, the market value is projected to reach US$ 22.0 Billion by 2028, expanding at a CAGR of 30.3% during 2023-2028.

Market Summary:

  • Based on the component, the market has been segmented into platform and services.
  • On the basis of the deployment, the market has been bifurcated as cloud-based and on-premises. According to the report, cloud-based accounts for the largest market share.
  • Based on the organization size, the market has been classified into large enterprises and small and medium-sized enterprises (SMEs). Amongst these, large enterprises represent the largest segment.
  • On the basis of the application, the market has been divided into personalized recommendations, predictive analytics, marketing data segmentation, customer retention and engagement, security management and others. According to the report, predictive analytics account for the largest market share.
  • Based on the vertical, the market has been categorized into retail and e-commerce, BFSI, media and entertainment, IT and telecommunication and others. Amongst these, retail and e-commerce represent the largest segment.
  • Region-wise, the market has been segmented into North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America is the largest market for customer data platform.
  • The competitive landscape of the market has also been examined, with some of the key players being Acquia Inc., ActionIQ, Adobe Inc, BlueConic, Dun & Bradstreet, Leadspace Inc, Microsoft Corporation, Oracle Corporation, Salesforce Inc., SAP SE, SAS Institute Inc., Tealium Inc., Teradata Corporation, Twilio Inc, etc.

Report Scope:

Report Features Details
Base Year of the Analysis 2022
 Historical Period 2017-2022
Forecast Period 2023-2028
Units US$ Billion
Scope of the Report Exploration of Historical and Forecast Trends, Industry Catalysts and Challenges, Segment-Wise Historical and Predictive Market Assessment:
  • Component
  • Deployment Mode
  • Organization Size
  • Application
  • Vertical
  • Region
Components Covered Platform, Services
Deployment Modes Covered Cloud-based, On-premises
Organization Sizes Covered Large Enterprises, Small and Medium-sized Enterprises (SMEs)
Applications Covered Personalized Recommendations, Predictive Analytics, Marketing Data Segmentation, Customer Retention and Engagement, Security Management, Others
Verticals Covered Retail and E-commerce, BFSI, Media and Entertainment, IT and Telecommunication, Others
Regions Covered Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered Acquia Inc., ActionIQ, Adobe Inc, BlueConic, Dun & Bradstreet, Leadspace Inc, Microsoft Corporation, Oracle Corporation, Salesforce Inc., SAP SE, SAS Institute Inc., Tealium Inc., Teradata Corporation, Twilio Inc, etc.
Customization Scope 10% Free Customization
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Five User License: US$ 3499
Corporate License: US$ 4499
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

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Global Customer Data Platform Market to Reach US$ 22.0 Billion by 2028, Stimulated by Increasing Need for Consumer Centric Strategies
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