IT Services Market Report by Service Type (Professional Services, Managed Services), Enterprise Size (Small and Medium-sized Enterprises, Large Enterprises), Deployment Mode (On-premises, Cloud-based), End Use Industry (BFSI, Telecommunication, Healthcare, Retail, Manufacturing, Government, and Others), and Region 2023-2028

IT Services Market Report by Service Type (Professional Services, Managed Services), Enterprise Size (Small and Medium-sized Enterprises, Large Enterprises), Deployment Mode (On-premises, Cloud-based), End Use Industry (BFSI, Telecommunication, Healthcare, Retail, Manufacturing, Government, and Others), and Region 2023-2028

Report Format: PDF+Excel | Report ID: SR112023A12260
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Market Overview:

The global IT services market size reached US$ 1,045.15 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 1,688.60 Billion by 2028, exhibiting a growth rate (CAGR) of 8.40% during 2023-2028. The increasing emphasis on cloud computing, rising demand for robust IT security services due to escalating cybersecurity concerns, and rapid technological advancements are some of the major factors propelling the market.

Report Attribute
 Key Statistics                   
Base Year
Forecast Years
Historical Years
Market Size in 2022 US$ 1,045.15 Billion
Market Forecast in 2028 US$ 1,688.60 Billion
Market Growth Rate (2023-2028) 8.40%

IT services encompass a range of offerings aimed at delivering technological solutions to businesses and organizations. These services span diverse areas such as software development, system integration, network management, cybersecurity, cloud computing, and technical support. IT service providers assist clients in optimizing their technology infrastructure, improving operational efficiency, and addressing digital challenges. Services can be customized to meet specific business needs, from creating bespoke software applications to managing complex IT environments. As a result, IT services play a pivotal role in enabling digital transformation, enhancing productivity, and ensuring the security and reliability of information systems in today's technology-driven landscape.

The increasing number of businesses seeking expert assistance in software development, system integration, and data management due to rapid digitization will stimulate the growth of the IT services market during the forecast period. Moreover, the growing complexities of technology infrastructures and the need to streamline operations prompt organizations to outsource IT management and support are positively influencing the market. Apart from this, the rapid expansion of cloud computing that compels companies to leverage cloud-based IT services for scalability and cost-effectiveness has catalyzed the market growth. Additionally, the rising number of enterprises investing in robust security solutions owing to heightened cybersecurity concerns and frequency of cyberattacks has augmented the product demand. Furthermore, the increasing need for remote access, communication, and collaboration tools due to adoption of remote working models has accelerated the adoption of unified communication and collaboration services, thereby contributing to the market growth.

IT Services Market Trends/Drivers:

Escalating demand for digital transformation

In an era defined by rapid technological advancements, businesses are compelled to embark on digital transformation journeys to remain competitive. This factor fuels the growth of the IT services market, as organizations recognize the imperative of evolving their operations, processes, and customer interactions through technology. IT services providers play a pivotal role in guiding companies through this transition, offering expertise in areas such as software modernization, data analytics, and cloud integration. These services enable businesses to harness the power of data-driven insights, streamline operations, and enhance customer experiences. Whether it is developing customized software solutions, implementing advanced data analytics tools, or seamlessly integrating cloud platforms, the demand for IT services that support digital transformation initiatives remains strong, propelling the market forward.

Rising Cybersecurity concerns

As digital ecosystems expand, the risks associated with cyber threats and data breaches continues to grow. This escalating concern catalyzes the demand for comprehensive cybersecurity solutions, positioning it as a significant driver in the IT services market. Organizations across industries recognize the critical need to fortify their digital defenses against sophisticated attacks. IT services providers offer a range of solutions, from threat detection and incident response to compliance measures, aimed at safeguarding sensitive information and maintaining business continuity. The evolving threat landscape necessitates continuous updates and proactive strategies to counter cyber risks effectively. The growing emphasis on cybersecurity compliance and regulations further amplifies the demand for specialized IT services that bolster resilience against cyber threats, making cybersecurity a crucial driver within the market.

Increasing adoption of cloud computing

The revolution brought about by cloud computing is a key driver propelling the IT services market to new heights. Cloud adoption has transformed how businesses manage their infrastructure, applications, and data. Enterprises seek to leverage the scalability, flexibility, and cost savings offered by cloud platforms. As a result, the demand for IT services related to cloud strategy, migration, and management is robust. IT services providers assist businesses in formulating effective cloud strategies tailored to their needs, seamlessly migrating workloads to the cloud, and optimizing cloud infrastructure for optimal performance. The proliferation of Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) solutions also drives the demand for cloud-related services that streamline application deployment, data storage, and overall cloud management, favoring the growth of the IT services market.

IT Services Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global IT services market report, along with forecasts at the global, regional, and country levels for 2023-2028. Our report has categorized the market based on service type, enterprise size, deployment mode, and end use industry.

Breakup by Service Type:

  • Professional Services (System Integration and Consulting)
  • Managed Services

Professional Services (System Integration and Consulting) represent the most popular service type

The report has provided a detailed breakup and analysis of the market based on the service type. This includes professional services (system integration and consulting) and managed services. According to the report, professional services (system integration and consulting) represented the largest segment.

Professional services cater to businesses seeking expert guidance in navigating complex technology landscapes, ensuring seamless integration of diverse systems, and optimizing operations for efficiency. This addresses the increasing demand for tailored solutions to support digital transformation initiatives, thereby positively influencing the market growth.

Furthermore, managed services offer ongoing support and maintenance, enabling organizations to offload IT management responsibilities, enhance security, and achieve cost-effective operations. The growth of cloud computing, evolving security concerns, and the need for specialized expertise fuel the demand for both professional and managed services, highlighting their integral roles in enabling businesses to harness technology's full potential and stay competitive in an ever-changing digital landscape.

Breakup by Enterprise Size:

  • Small and Medium-sized Enterprises
  • Large Enterprises

A detailed breakup and analysis of the market based on the enterprise size has also been provided in the report. This includes small and medium-sized enterprises and large enterprises.

Small and medium-sized enterprises (SMEs) seek cost-effective and scalable solutions to enhance their operations, often relying on IT services for tailored software development, system integration, and technology consulting that align with their evolving needs. This drives demand for services that enable digital transformation within budget constraints.

On the other hand, large enterprises with complex infrastructures require specialized services, such as managed services and cybersecurity solutions, to optimize their extensive operations and safeguard critical data. The rising need for seamless communication, cloud integration, and advanced analytics also propels the adoption of IT services. The combined influence of SMEs' agility and large enterprises' scale contributes significantly to the market's growth, highlighting the integral role IT services play in supporting businesses of all sizes on their technological journeys.

Breakup by Deployment Mode:

  • On-premises
  • Cloud-based

Cloud-based accounts for the majority of the market share

A detailed breakup and analysis of the market based on the deployment mode has also been provided in the report. This includes on-premises and cloud-based. According to the report, cloud-based accounted for the largest market share.

On-premises solutions provide businesses with direct control over their IT infrastructure, appealing to sectors with stringent data privacy regulations and customized operational needs. This fuels the demand for services such as system integration, consulting, and software development to optimize on-premises setups.

On the other hand, the cloud-based model offers scalability, flexibility, and remote accessibility, aligning with the growing preference for agile operations and cost-effective solutions. This strengthens the need for cloud-specific services including migration, management, and security, catering to diverse industries transitioning to the cloud to streamline operations and accommodate remote work trends. The dual dynamics of on-premises and cloud-based solutions underpin the IT services market's growth as businesses seek tailored strategies for deploying and managing technology in an increasingly digital landscape.

Breakup by End Use Industry:

  • BFSI
  • Telecommunication
  • Healthcare
  • Retail
  • Manufacturing
  • Government
  • Others

BFSI holds the largest share in the market

A detailed breakup and analysis of the market based on the end use industry has also been provided in the report. This includes BFSI, telecommunication, healthcare, retail, manufacturing, government, and others. According to the report, BFSI accounted for the largest market share.

BFSI sector deploys IT services to facilitate secure transactions, data management, and compliance adherence. Telecommunication relies on IT services for network infrastructure, IoT connectivity, and digital transformation. Healthcare leverages IT services for electronic health records, telemedicine, and patient data security. Retail thrives on e-commerce platforms, digital payment integration, and customer experience enhancement through IT solutions.

Furthermore, the manufacturing sector benefits from IT services for supply chain optimization, process automation, and Industry 4.0 implementation. Government agencies utilize IT services for citizen services digitization, e-governance, and cybersecurity measures. Collectively, these industries fuel the demand for diverse IT services, showcasing the market's significance in reshaping operations, enhancing customer experiences, and driving innovation across sectors in today's technology-driven landscape.

Breakup by Region:

  • North America
    • United States
    • Canada
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Others
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa

North America exhibits a clear dominance in the market

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.

North America held the biggest share in the market since the region has a strong digital infrastructure, fostering demand for advanced IT solutions, cloud services, and cybersecurity measures, thereby propelling the market growth. Furthermore, the Asia Pacific region showcases rapid digital transformation, driving IT services adoption for expanding e-commerce, mobile connectivity, and tech-driven industries.

Moreover, Europe emphasizes data privacy and compliance, fueling the demand for IT services for GDPR adherence, digitalization initiatives, and IT modernization. Latin America embraces IT services to bridge digital divides, enhance connectivity, and optimize business operations. The Middle East and Africa region invest in IT services to diversify economies, elevate e-governance, and improve IT security. These regional dynamics collectively drive the IT services market toward growth, reflecting the evolving global landscape where technology plays a pivotal role in reshaping industries, economies, and societies.

Competitive Landscape:

The market is experiencing steady growth as various key players are driving innovation through a range of cutting-edge solutions. Advancements in artificial intelligence (AI) and machine learning (ML) are revolutionizing IT operations with predictive analytics, automation, and intelligent decision-making. Cloud-native technologies are gaining prominence, enabling businesses to create scalable, modular applications that harness the power of cloud environments. Additionally, quantum computing research is pushing the boundaries of computational power. Together, these innovations by key players reflect the transformative role of key players in shaping the IT services landscape with forward-looking solutions that address contemporary business challenges and opportunities. We also expect the market to witness new entrants, consolidation of product portfolios, and a rise in strategic partnerships and collaborations amongst key players to drive healthy competition within the IT services domain during the forecast period (2023-2028).

The market research report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

  • Accenture plc
  • Capgemini SE
  • Cisco Systems Inc.
  • Cognizant
  • Dell Technologies Inc.
  • HCL Technologies Limited
  • Hewlett Packard Enterprise Company
  • Infosys Limited
  • Microsoft Corporation
  • TATA Consultancy Services Limited
  • Toshiba Corporation
  • Wipro Limited

IT Services Market Report Scope:

Report Features Details
Base Year of the Analysis 2022
 Historical Period 2017-2022
Forecast Period 2023-2028
Units US$ Billion
Scope of the Report Exploration of Historical and Forecast Trends, Industry Catalysts and Challenges, Segment-Wise Historical and Predictive Market Assessment: 
  • Service Type
  • Enterprise Size
  • Deployment Mode
  • End Use Industry
  • Region 
Service Types Covered
  • Professional Services: System Integration, Consulting
  • Managed Services 
Enterprise Sizes Covered Small and Medium-sized Enterprises, Large Enterprises
Deployment Modes Covered On-premises, Cloud-based
End Use Industries Covered BFSI, Telecommunication, Healthcare, Retail, Manufacturing, Government, Others
Regions Covered Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered Accenture plc, Capgemini SE, Cisco Systems Inc., Cognizant, Dell Technologies Inc., HCL Technologies Limited, Hewlett Packard Enterprise Company, Infosys Limited, Microsoft Corporation, TATA Consultancy Services Limited, Toshiba Corporation, Wipro Limited, etc.
Customization Scope 10% Free Customization
Report Price and Purchase Option Single User License: US$ 2499
Five User License: US$ 3499
Corporate License: US$ 4499
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

Key Questions Answered in This Report:

  • How has the global IT services market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global IT services market?
  • What is the impact of each driver, restraint, and opportunity on the global IT services market?
  • What are the key regional markets?
  • Which countries represent the most attractive IT services market?
  • What is the breakup of the market based on the service type?
  • Which is the most attractive service type in the IT services market?
  • What is the breakup of the market based on the enterprise size?
  • Which is the most attractive enterprise size in the IT services market?
  • What is the breakup of the market based on the deployment mode?
  • Which is the most attractive deployment mode in the IT services market?
  • What is the breakup of the market based on the end use industry?
  • Which is the most attractive end use industry in the IT services market?
  • What is the competitive structure of the global IT services market?
  • Who are the key players/companies in the global IT services market?

Key Benefits for Stakeholders:

  • IMARC’s industry report offers a comprehensive quantitative analysis of various market segments, historical and current market trends, market forecasts, and dynamics of the IT services market from 2017-2028.
  • The research report provides the latest information on the market drivers, challenges, and opportunities in the global IT services market.
  • The study maps the leading, as well as the fastest-growing, regional markets. It further enables stakeholders to identify the key country-level markets within each region.
  • Porter's five forces analysis assist stakeholders in assessing the impact of new entrants, competitive rivalry, supplier power, buyer power, and the threat of substitution. It helps stakeholders to analyze the level of competition within the IT services industry and its attractiveness.
  • Competitive landscape allows stakeholders to understand their competitive environment and provides an insight into the current positions of key players in the market. 

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IT Services Market Report by Service Type (Professional Services, Managed Services), Enterprise Size (Small and Medium-sized Enterprises, Large Enterprises), Deployment Mode (On-premises, Cloud-based), End Use Industry (BFSI, Telecommunication, Healthcare, Retail, Manufacturing, Government, and Others), and Region 2023-2028
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