Telecom Billing and Revenue Management Market

Market Overview:

The global telecom billing and revenue management market size reached US$ 16.4 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 30.06 Billion by 2028, exhibiting a growth rate (CAGR) of 10.46% during 2023-2028. The growing need for fraud detection and management, increasing number of mobile subscribers across the globe, rising adoption of automated payment solutions among individuals are some of the major factors propelling the market.

Telecom billing and revenue management comprises managing and charging for telecommunication services. It provides information about data collection and controls the payment of customers. It accurately calculates charges for the services that are utilized by customers and generates invoices quickly and on time. It aids in improving customer experience, satisfaction, and loyalty and optimizing telecommunication networks. As it assists in enhancing operational efficiency and improving revenue generation in a business, the demand for telecom billing and revenue management is rising across the globe.   

At present, the growing demand for telecom billing and revenue management to improve customer experience is offering a positive market outlook. In addition, the rising preference for fifth generation (5G) network services  for quick billing operations is propelling the growth of the market. Apart from this, the growing demand for cloud-based systems, as they are cost-effective and save time, is positively influencing the market. Moreover, the rising employment of the service to minimize errors and inconsistencies in billing operations is contributing to the growth of the market. Besides this, governing agencies of various companies are focusing on improving connectivity. This, along with the rising demand for efficient invoicing and revenue management systems among consumers and service providers around the world, is strengthening the growth of the market.        

Telecom Billing and Revenue Management Market Trends/Drivers:

Rising number of cellular and mobile subscribers propelling market growth

There is a rise in the number of cellular subscribers across the globe, which is positively influencing the market. People are increasingly utilizing mobile phones on account of rapid digitalization around the world. There is also an easy accessibility of internet facilities along with their low prices and high speed. Besides this, people are preferring mobile phones for billing and revenue management, as they provide convenience. Consumers are also increasingly spending on numerous mobile services due to their rising need for connectivity. Furthermore, the increasing introduction of connected devices and the Internet of Things (IoT) across the globe is contributing to the growth of the market.                                  

Increasing adoption of automated payment solutions is driving the growth of the market

There is a rise in the adoption of automated payment solutions due to their reduced costs and time-saving options. Various companies are adopting telecom billing and revenue management for gathering real-time analytics and insights into customer behavior. Telecom providers are also utilizing automated payment solutions to streamline their billing and revenue operations efficiently. In addition, key players are introducing systems that automate several processes, such as billing, inventory, service fulfillment, and product management. Apart from this, people are increasingly preferring easy to use and quick payment solutions, which is bolstering the growth of the market. Moreover, automated payment solutions provide convenient and remote-control solutions to individuals.

Growing demand for fraud detection and management positively influencing the market   

Various companies are rapidly adopting telecom billing and revenue management systems to detect fraud and threats. They are also utilizing these systems, as they assist in avoiding information leakages while maintaining a unified workflow in an organization. Also, detecting frauds and threats aid in maintaining profitability in a business. Apart from this, there is a rise in awareness about cybercrimes and data breaches among the masses around the world. In line with this, the increasing utilization of telecom billing and revenue management system among service providers to deliver high-quality and interruption-free services to their customers is offering a positive market outlook.

Telecom Billing and Revenue Management Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global telecom billing and revenue management market report, along with forecasts at the global, regional, and country levels from 2023-2028. Our report has categorized the market based on component, deployment model, and operator type.

Breakup by Component:

• Solutions
  • Mediation
  • Billing and Charging
  • Revenue Assurance
  • Fraud Management
  • Others
• Services
  • Professional Services
  • Managed Services
     

Solutions dominate the market

The report has provided a detailed breakup and analysis of the market based on the component. This includes solutions (mediation, billing and charging, revenue assurance, fraud management, and others) and services (professional services and managed services). According to the report, solutions represented the largest segment. Various providers are offering standalone or integrated solutions that assist in evaluating, optimizing, and analyzing the billing cycle, which is contributing to the growth of the market. In line with this, the rising adoption of telecom billing and revenue management solutions, as they aid in gathering valuable insights into revenue relationships of customers and service providers, is bolstering the growth of the market.  

The rising utilization of the services to achieve enhanced control and improved operational efficiency is supporting the growth of the market. Apart from this, the increasing adoption of telecom billing and revenue management services, as they benefit companies in gaining overall profitability, is strengthening the growth of the market. In addition, the escalating demand for advanced telecom services among individuals is propelling the growth of the market.    

Breakup by Deployment Model:

• On-premises
• Cloud-based
   

On-premises holds the largest market share

A detailed breakup and analysis of the market based on the deployment model has also been provided in the report. This includes on-premises and cloud-based. According to the report, on-premises accounted for the largest market share. There is a rise in the adoption of on-premises billing and revenue management system across the globe, as it offers services to telecom operators for their end-users. In addition, the increasing utilization of on-premises systems for internal operations, such as customer care, sales, marketing and advertisement, finance and accounting, and network planning and management, is contributing to the growth of the market.  

The cloud-based system can be remotely accessed by any party. Moreover, it comprises storage, application processing, networking and communication, and support services, such as training and consulting. In line with this, the increasing adoption of cloud-based systems, as they assist in reducing infrastructure costs, is propelling the growth of the market. Besides this, the growing demand for remote access to telecom billing services among individuals is offering a positive market outlook.         

Breakup by Operator Type:

• Mobile Operator
• Internet Service Provider  
   

Mobile operator accounts for the majority of the market share

A detailed breakup and analysis of the market based on the operator type has also been provided in the report. This includes mobile operator and internet service provider. According to the report, mobile operator accounted for the largest market share. Mobile operators focus on network, end-user data, and service for delivering optimum service performance and enhanced customer experience. Apart from this, the rising demand for mobile phones among individuals across the globe is propelling the growth of the market. In addition, these solutions allow mobile virtual network operators (MVNOs) and mobile network operators (MNOs) to accelerate their new solutions or service. Furthermore, the increasing automation of business processes, such as data, voice, and the Internet of Things (IoT) services, is bolstering the market growth.

Breakup by Region:

• North America
  • United States
  • Canada
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Others
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
• Latin America
  • Brazil
  • Mexico
  • Others
• Middle East and Africa
   

North America exhibits a clear dominance, accounting for the largest telecom billing revenue management market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. 

North America held the biggest market share on account of the increasing utilization of smartphones and mobile internet. In line with this, the rising adoption of advanced technologies, such as IoT, 5G, analytics, and cloud, is contributing to the growth of the market. Apart from this, the thriving telecom industry that generates a huge amount of data is positively influencing the market in the region. In addition, the increasing demand for automated billing services is supporting the growth of the market. Besides this, the presence of key market players in the region is bolstering the growth of the market.     

Competitive Landscape:

Various key players are entering into collaborations and partnerships to expand their product portfolio and upgrade and modernize solutions for improved customer security. In addition, companies are also upgrading the billing system of the network to enable 5G evolution in the market. This, coupled with the increasing demand for 5G technologies among individuals across the globe, is contributing to the growth of the market. Apart from this, key manufacturers are introducing a single billing platform to streamline management processes. Additionally, companies are deploying billing and revenue management in their business to allow a digital customer experience. They are also introducing several projects that provide automation for customer order management, a convergent billing system, and an application integration framework, which is positively influencing the market.                           

The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

• BearingPoint
• Cerillion PLC
• Comarch SA
• CSG Systems International Inc.
• Enghouse Networks (Enghouse Systems Limited)
• FTS – Formula Telecom Solutions Ltd.
• Huawei Technologies Co. Ltd.
• Nexign
• Optiva Inc.
• Oracle Corporation
• SAP SE

Recent Developments:

• In October 2019, CSG Systems International Inc. launched Ascendon Communications, which is a software-as-a-service (SaaS) and cloud-based business support system (BSS) solution.         
• In 2023, Huawei Technologies Co. Ltd. announced that they will launch a full set of commercial 5.5G network equipment in 2024.    
• Oracle Corporation recently launched new banking cloud services that assist banks to meet customer requirements.    

Telecom Billing and Revenue Management Market Report Scope:

Report Coverage:

Key Questions Answered in This Report:

• How has the global telecom billing and revenue management market performed so far, and how will it perform in the coming years?
• What are the drivers, restraints, and opportunities in the global telecom billing and revenue management market?
• What is the impact of each driver, restraint, and opportunity on the global telecom billing and revenue management market?
• What are the key regional markets?
• Which countries represent the most attractive telecom billing and revenue management market?
• What is the breakup of the market based on the component?
• Which is the most attractive component in the telecom billing and revenue management market?
• What is the breakup of the market based on the deployment model?
• Which is the most attractive deployment model in the telecom billing and revenue management market?
• What is the breakup of the market based on the operator type?
• Which is the most attractive operator type in the telecom billing and revenue management market?
• What is the competitive structure of the global telecom billing and revenue management market?
• Who are the key players/companies in the global telecom billing and revenue management market?

Key Benefits for Stakeholders:

• IMARC’s report offers a comprehensive quantitative analysis of various market segments, historical and current market trends, market forecasts, and dynamics of the telecom billing and revenue management market from 2017-2028.
• The research study provides the latest information on the market drivers, challenges, and opportunities in the global telecom billing and revenue management market.
• The study maps the leading, as well as the fastest-growing, regional markets. It further enables stakeholders to identify the key country-level markets within each region.
• Porter's five forces analysis assist stakeholders in assessing the impact of new entrants, competitive rivalry, supplier power, buyer power, and the threat of substitution. It helps stakeholders to analyze the level of competition within the telecom billing and revenue management industry and its attractiveness.
• Competitive landscape allows stakeholders to understand their competitive environment and provides an insight into the current positions of key players in the market.