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Unified Communications as a Service Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026

Market Overview:

The global unified communications as a service market exhibited strong growth during 2015-2020. Unified Communications-as-a-Service (UCaaS) refers to an extension of the Software-as-a-Service (SaaS) model that delivers telecommunication services through an integrated information protocol (IP) platform. It provides e-mail, instant messaging, call routing, videoconferencing and voice communication tools through single-tenant and multi-tenant services. The single-tenant service is used for connecting all on-premises applications together, while the multiple-tenant service is hosted on the cloud of the service provider and to enable multiple clients to share a single software platform. The hybrid-tenancy is used simultaneously for both single- and multi-tenant to optimize the balance of performance, scale, and security. UCaaS offers enhanced operational flexibility and aids in minimizing capital investments to acquire hardware equipment and outsource resources. As a result, it finds extensive applications across various industries, such as banking, financial services and insurance (BFSI), information technology (IT) & telecommunications, healthcare, transportation and logistics, and travel and hospitality.

The growing requirement for effective communication solutions across various industries is one of the key factors creating a positive outlook for the market. Furthermore, the widespread adoption of cloud computing solutions is also driving the market growth. Large organizations and small and medium enterprises (SME) are widely adopting cloud-based UCaaS solutions to simplify workflow processes, interpreting data and providing useful insights. In line with this, the emerging trend of bring-your-own-devices (BYOD) for enhanced enterprise mobility is also contributing to the growth of the market. Various technological advancements, such as the development of artificial intelligence (AI) and machine learning (ML)-based solutions for advanced communications, are acting as other growth-inducing factors. These solutions offer various benefits, including automated transcripts, smart tracking of speakers and intuitive call recordings, which, in turn, is contributing to the market growth. Other factors, including significant improvements in the IT infrastructure, along with widespread adoption of public cloud, are expected to drive the market further. Looking forward, the global unified communications as a service market is expected to grow at a CAGR of around 22% during the forecast period (2021-2026).

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global unified communications as a service market report, along with forecasts for growth at the global, regional and country level from 2021-2026. Our report has categorized the market based on region, solution type, organization size, deployment mode and vertical.

Breakup by Solution Type:

  • Telephony
  • Unified Messaging
  • Conferencing
  • Collaboration Platforms
  • Others
     

Breakup by Organization Size:

  • Small and Medium Enterprises
  • Large Enterprises
     

Breakup by Deployment Mode:

  • Public Cloud
  • Private Cloud
  • Hybrid Cloud
     

Breakup by Vertical:

  • BFSI
  • IT and Telecom
  • Healthcare
  • Transportation and Logistics
  • Travel and Hospitality
  • Media and Entertainment 
  • Others
     

Breakup by Region:

  • North America
    • United States
    • Canada
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa
     

Competitive Landscape:

The report has also analysed the competitive landscape of the market with some of the key players being 8x8 Inc., Ale USA Inc., AT&T Inc. (China Huaxin Post and Telecom Technologies Co.Ltd.), BT Group Plc, Cisco Systems Inc., Fuze Inc., Microsoft Corporation, NTT Communications (The Nippon Telegraph and Telephone Corporation), Ringcentral Inc. and Verizon Communications Inc.

Key Questions Answered in This Report:

  • How has the global unified communications as a service market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global unified communications as a service market?
  • What are the key regional markets?
  • What is the breakup of the market based on the solution type?
  • What is the breakup of the market based on the organization size?
  • What is the breakup of the market based on the deployment mode?
  • What is the breakup of the market based on the vertical?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global unified communications as a service market and who are the key players?
  • What is the degree of competition in the industry?

1   Preface
2   Scope and Methodology 

    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3   Executive Summary
4   Introduction

    4.1    Overview
    4.2    Key Industry Trends
5   Global Unified Communications as a Service Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6   Market Breakup by Solution Type
    6.1    Telephony
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Unified Messaging
        6.2.1 Market Trends
        6.2.2 Market Forecast
    6.3    Conferencing
        6.3.1 Market Trends
        6.3.2 Market Forecast
    6.4    Collaboration Platforms 
        6.4.1 Market Trends
        6.4.2 Market Forecast
    6.5    Others
        6.5.1 Market Trends
        6.5.2 Market Forecast
7   Market Breakup by Organization Size
    7.1    Small and Medium Enterprises
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    Large Enterprises
        7.2.1 Market Trends
        7.2.2 Market Forecast
8   Market Breakup by Deployment Mode
    8.1    Public Cloud
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    Private Cloud
        8.2.1 Market Trends
        8.2.2 Market Forecast
    8.3    Hybrid Cloud
        8.3.1 Market Trends
        8.3.2 Market Forecast
9   Market Breakup by Vertical
    9.1    BFSI
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    IT and Telecom  
        9.2.1 Market Trends
        9.2.2 Market Forecast
    9.3    Healthcare
        9.3.1 Market Trends
        9.3.2 Market Forecast
    9.4    Transportation and Logistics
        9.4.1 Market Trends
        9.4.2 Market Forecast
    9.5    Travel and Hospitality
        9.5.1 Market Trends
        9.5.2 Market Forecast
    9.6    Media and Entertainment
        9.6.1 Market Trends
        9.6.2 Market Forecast
    9.7    Others
        9.7.1 Market Trends
        9.7.2 Market Forecast
10  Market Breakup by Region
    10.1    North America
        10.1.1 United States
           10.1.1.1 Market Trends
           10.1.1.2 Market Forecast
        10.1.2 Canada
           10.1.2.1 Market Trends
           10.1.2.2 Market Forecast
    10.2    Asia Pacific
        10.2.1 China
           10.2.1.1 Market Trends
           10.2.1.2 Market Forecast
        10.2.2 Japan
           10.2.2.1 Market Trends
           10.2.2.2 Market Forecast
        10.2.3 India
           10.2.3.1 Market Trends
           10.2.3.2 Market Forecast
        10.2.4 South Korea
           10.2.4.1 Market Trends
           10.2.4.2 Market Forecast
        10.2.5 Australia
           10.2.5.1 Market Trends
           10.2.5.2 Market Forecast
        10.2.6 Indonesia
           10.2.6.1 Market Trends
           10.2.6.2 Market Forecast
        10.2.7 Others
           10.2.7.1 Market Trends
           10.2.7.2 Market Forecast
    10.3    Europe
        10.3.1 Germany
           10.3.1.1 Market Trends
           10.3.1.2 Market Forecast
        10.3.2 France
           10.3.2.1 Market Trends
           10.3.2.2 Market Forecast
        10.3.3 United Kingdom
           10.3.3.1 Market Trends
           10.3.3.2 Market Forecast
        10.3.4 Italy
           10.3.4.1 Market Trends
           10.3.4.2 Market Forecast
        10.3.5 Spain
           10.3.5.1 Market Trends
           10.3.5.2 Market Forecast
        10.3.6 Russia
           10.3.6.1 Market Trends
           10.3.6.2 Market Forecast
        10.3.7 Others
           10.3.7.1 Market Trends
           10.3.7.2 Market Forecast
    10.4    Latin America
        10.4.1 Brazil
           10.4.1.1 Market Trends
           10.4.1.2 Market Forecast
        10.4.2 Mexico
           10.4.2.1 Market Trends
           10.4.2.2 Market Forecast
        10.4.3 Others
           10.4.3.1 Market Trends
           10.4.3.2 Market Forecast
    10.5    Middle East and Africa
        10.5.1 Market Trends
        10.5.2 Market Breakup by Country
        10.5.3 Market Forecast
11  SWOT Analysis
    11.1    Overview
    11.2    Strengths
    11.3    Weaknesses
    11.4    Opportunities
    11.5    Threats
12  Value Chain Analysis
13  Porters Five Forces Analysis

    13.1    Overview
    13.2    Bargaining Power of Buyers
    13.3    Bargaining Power of Suppliers
    13.4    Degree of Competition
    13.5    Threat of New Entrants
    13.6    Threat of Substitutes
14  Price Analysis
15  Competitive Landscape

    15.1    Market Structure
    15.2    Key Players
    15.3    Profiles of Key Players
        15.3.1    8x8 Inc.
           15.3.1.1 Company Overview
           15.3.1.2 Product Portfolio 
           15.3.1.3 Financials 
           15.3.1.4 SWOT Analysis
        15.3.2    Ale USA Inc.
           15.3.2.1 Company Overview
           15.3.2.2 Product Portfolio
        15.3.3    AT&T Inc. (China Huaxin Post and Telecom Technologies Co. Ltd.)
           15.3.3.1 Company Overview
           15.3.3.2 Product Portfolio 
           15.3.3.3 Financials 
           15.3.3.4 SWOT Analysis
        15.3.4    BT Group Plc
           15.3.4.1 Company Overview
           15.3.4.2 Product Portfolio 
           15.3.4.3 Financials 
           15.3.4.4 SWOT Analysis
        15.3.5    Cisco Systems Inc.
           15.3.5.1 Company Overview
           15.3.5.2 Product Portfolio 
           15.3.5.3 Financials 
           15.3.5.4 SWOT Analysis
        15.3.6    Fuze Inc.
           15.3.6.1 Company Overview
           15.3.6.2 Product Portfolio 
        15.3.7    Microsoft Corporation
           15.3.7.1 Company Overview
           15.3.7.2 Product Portfolio
           15.3.7.3 Financials 
           15.3.7.4 SWOT Analysis
        15.3.8    NTT Communications (The Nippon Telegraph and Telephone Corporation)
           15.3.8.1 Company Overview
           15.3.8.2 Product Portfolio 
        15.3.9    Ringcentral Inc.
           15.3.9.1 Company Overview
           15.3.9.2 Product Portfolio
           15.3.9.3 Financials 
        15.3.10    Verizon Communications Inc.
           15.3.10.1 Company Overview
           15.3.10.2 Product Portfolio 
           15.3.10.3 Financials 
           15.3.10.4 SWOT Analysis

List of Figures

Figure 1: Global: Unified Communications as a Service Market: Major Drivers and Challenges
Figure 2: Global: Unified Communications as a Service Market: Sales Value (in Billion US$), 2015-2020
Figure 3: Global: Unified Communications as a Service Market: Breakup by Solution Type (in %), 2020
Figure 4: Global: Unified Communications as a Service Market: Breakup by Organization Size (in %), 2020
Figure 5: Global: Unified Communications as a Service Market: Breakup by Deployment Mode (in %), 2020
Figure 6: Global: Unified Communications as a Service Market: Breakup by Vertical (in %), 2020
Figure 7: Global: Unified Communications as a Service Market: Breakup by Region (in %), 2020
Figure 8: Global: Unified Communications as a Service Market Forecast: Sales Value (in Billion US$), 2021-2026
Figure 9: Global: Unified Communications as a Service (Telephony) Market: Sales Value (in Million US$), 2015 & 2020
Figure 10: Global: Unified Communications as a Service (Telephony) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 11: Global: Unified Communications as a Service (Unified Messaging) Market: Sales Value (in Million US$), 2015 & 2020
Figure 12: Global: Unified Communications as a Service (Unified Messaging) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 13: Global: Unified Communications as a Service (Conferencing) Market: Sales Value (in Million US$), 2015 & 2020
Figure 14: Global: Unified Communications as a Service (Conferencing) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 15: Global: Unified Communications as a Service (Collaboration Platforms) Market: Sales Value (in Million US$), 2015 & 2020
Figure 16: Global: Unified Communications as a Service (Collaboration Platforms) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 17: Global: Unified Communications as a Service (Other Solution Types) Market: Sales Value (in Million US$), 2015 & 2020
Figure 18: Global: Unified Communications as a Service (Other Solution Types) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 19: Global: Unified Communications as a Service (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2015 & 2020
Figure 20: Global: Unified Communications as a Service (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 21: Global: Unified Communications as a Service (Large Enterprises) Market: Sales Value (in Million US$), 2015 & 2020
Figure 22: Global: Unified Communications as a Service (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 23: Global: Unified Communications as a Service (Public Cloud) Market: Sales Value (in Million US$), 2015 & 2020
Figure 24: Global: Unified Communications as a Service (Public Cloud) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 25: Global: Unified Communications as a Service (Private Cloud) Market: Sales Value (in Million US$), 2015 & 2020
Figure 26: Global: Unified Communications as a Service (Private Cloud) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 27: Global: Unified Communications as a Service (Hybrid Cloud) Market: Sales Value (in Million US$), 2015 & 2020
Figure 28: Global: Unified Communications as a Service (Hybrid Cloud) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 29: Global: Unified Communications as a Service (BFSI) Market: Sales Value (in Million US$), 2015 & 2020
Figure 30: Global: Unified Communications as a Service (BFSI) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 31: Global: Unified Communications as a Service (IT and Telecom) Market: Sales Value (in Million US$), 2015 & 2020
Figure 32: Global: Unified Communications as a Service (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 33: Global: Unified Communications as a Service (Healthcare) Market: Sales Value (in Million US$), 2015 & 2020
Figure 34: Global: Unified Communications as a Service (Healthcare) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 35: Global: Unified Communications as a Service (Transportation and Logistics) Market: Sales Value (in Million US$), 2015 & 2020
Figure 36: Global: Unified Communications as a Service (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 37: Global: Unified Communications as a Service (Travel and Hospitality) Market: Sales Value (in Million US$), 2015 & 2020
Figure 38: Global: Unified Communications as a Service (Travel and Hospitality) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 39: Global: Unified Communications as a Service (Media and Entertainment) Market: Sales Value (in Million US$), 2015 & 2020
Figure 40: Global: Unified Communications as a Service (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 41: Global: Unified Communications as a Service (Other Verticals) Market: Sales Value (in Million US$), 2015 & 2020
Figure 42: Global: Unified Communications as a Service (Other Verticals) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 43: North America: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 44: North America: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 45: United States: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 46: United States: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 47: Canada: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 48: Canada: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 49: Asia Pacific: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 50: Asia Pacific: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 51: China: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 52: China: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 53: Japan: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 54: Japan: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 55: India: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 56: India: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 57: South Korea: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 58: South Korea: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 59: Australia: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 60: Australia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 61: Indonesia: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 62: Indonesia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 63: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 64: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 65: Europe: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 66: Europe: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 67: Germany: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 68: Germany: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 69: France: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 70: France: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 71: United Kingdom: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 72: United Kingdom: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 73: Italy: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 74: Italy: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 75: Spain: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 76: Spain: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 77: Russia: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 78: Russia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 79: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 80: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 81: Latin America: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 82: Latin America: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 83: Brazil: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 84: Brazil: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 85: Mexico: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 86: Mexico: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 87: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 88: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 89: Middle East and Africa: Unified Communications as a Service Market: Sales Value (in Million US$), 2015 & 2020
Figure 90: Middle East and Africa: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 91: Global: Unified Communications as a Service Industry: SWOT Analysis
Figure 92: Global: Unified Communications as a Service Industry: Value Chain Analysis
Figure 93: Global: Unified Communications as a Service Industry: Porter’s Five Forces Analysis

List of Tables

Table 1: Global: Unified Communications as a Service Market: Key Industry Highlights, 2020 and 2026
Table 2: Global: Unified Communications as a Service Market Forecast: Breakup by Solution Type (in Million US$), 2021-2026
Table 3: Global: Unified Communications as a Service Market Forecast: Breakup by Organization Size (in Million US$), 2021-2026
Table 4: Global: Unified Communications as a Service Market Forecast: Breakup by Deployment Mode (in Million US$), 2021-2026
Table 5: Global: Unified Communications as a Service Market Forecast: Breakup by Vertical (in Million US$), 2021-2026
Table 6: Global: Unified Communications as a Service Market Forecast: Breakup by Region (in Million US$), 2021-2026
Table 7: Global: Unified Communications as a Service Market Structure
Table 8: Global: Unified Communications as a Service Market: Key Players

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