Vietnam Healthcare BPO Market Size, Share, Trends and Forecast by Service and Region, 2026-2034

Vietnam Healthcare BPO Market Overview:

The Vietnam healthcare BPO market size reached USD 139.29 Million in 2025. The market is projected to reach USD 252.14 Million by 2034, exhibiting a growth rate (CAGR) of 6.82% during 2026-2034. The market is driven by government-led digital healthcare transformation mandates requiring comprehensive electronic medical record implementation across all hospitals, rising healthcare expenditures and efficiency pressures prompting healthcare organizations to outsource non-core functions, and expanding private healthcare infrastructure supported by public-private partnership frameworks. These factors collectively position Vietnam as an increasingly attractive destination for healthcare business process outsourcing activities, thereby expanding the Vietnam healthcare BPO market share.

Vietnam Healthcare BPO Market Trends:

Government-Mandated Healthcare Digitalization Accelerating BPO Demand

Vietnam's healthcare sector is experiencing a transformative digital revolution driven by comprehensive government mandates and regulatory frameworks designed to modernize healthcare delivery infrastructure. In March 2025, the Vietnamese Prime Minister issued Directive 07 to accelerate national digital transformation initiatives, mandating all hospitals nationwide to implement electronic medical records by September 30, 2025, with requirements for 100% hospital adoption of interconnected digital systems linking district, provincial, and central healthcare facilities to enable seamless data sharing and improve healthcare service monitoring. This ambitious digitalization agenda creates substantial demand for specialized healthcare BPO services to manage the complex technical implementation, data migration, system integration, and ongoing operational management required for such large-scale digital transformation projects. Healthcare providers, particularly smaller facilities lacking internal IT capabilities, are increasingly relying on outsourced partners to navigate regulatory compliance requirements, implement standardized electronic health record systems, and ensure interoperability across Vietnam's fragmented healthcare delivery network. The government's parallel initiatives to integrate healthcare data with national identification systems and enable electronic insurance claim processing further expand the scope and complexity of administrative functions that healthcare organizations are outsourcing to specialized BPO providers with expertise in healthcare data management and regulatory compliance.

Cost Containment Pressures and Efficiency Imperatives Driving Outsourcing Adoption

Vietnamese healthcare organizations face mounting financial pressures from escalating operational costs, inefficient fee-for-service payment models, and growing patient demand for higher-quality services, creating compelling economic incentives for outsourcing non-core administrative and operational functions. In July 2025, Vietnam's Ministry of Health initiated reforms targeting the country's out-of-pocket healthcare spending, aiming to reduce it to 23% by 2025, while the healthcare system faces financial strain from growing demand driven by expanded universal health coverage reaching 90% of the population, coupled with rising costs from fee-for-service payment models and increased patient expectations for high-quality services. These systemic cost pressures compel healthcare providers to identify operational efficiencies and cost reduction strategies, with business process outsourcing emerging as a strategic solution to reduce administrative overhead, improve revenue cycle management, streamline claims processing, and optimize resource allocation. Healthcare BPO providers offer specialized expertise in areas such as medical billing, coding, claims adjudication, patient enrollment, and customer relationship management that enable Vietnamese healthcare organizations to reduce labor costs, improve operational accuracy, accelerate cash flow cycles, and redirect internal resources toward core clinical activities and patient care services. The Vietnam healthcare BPO market growth is particularly pronounced in payer services, where insurance companies and government health programs seek to modernize legacy systems, improve fraud detection, enhance member services, and process the rapidly growing volume of insurance claims more efficiently through partnerships with experienced BPO service providers.

Private Healthcare Expansion and International Collaboration

The Vietnamese healthcare landscape is evolving rapidly through increased private sector investment, international partnerships, and modernization of healthcare infrastructure, generating new demand for sophisticated healthcare BPO services that support complex operational requirements and international quality standards. In November 2025, Vietnam's National Assembly passed amendments to the Law on Pharmacy, taking full effect on July 1, 2025, which promotes healthcare investment through public-private partnerships, with the Ministry of Health developing guidance circulars for PPPs in healthcare facilities aimed at attracting foreign investment to expand medical infrastructure and address the growing middle-class demand for quality healthcare services. International hospital chains, pharmaceutical companies, and medical device manufacturers entering the Vietnamese market require localized BPO support services to navigate Vietnam's unique regulatory environment, manage Vietnamese-language patient communications, ensure compliance with local healthcare data privacy regulations, and coordinate complex supply chain and logistics operations across Vietnam's geographically diverse regions. Private healthcare providers competing for affluent and middle-class patients are investing in enhanced patient experience initiatives, digital health platforms, telemedicine services, and multichannel customer engagement strategies that require sophisticated BPO capabilities in areas such as appointment scheduling, patient communication, multilingual call center operations, and customer relationship management. The pharmaceutical sector particularly benefits from specialized BPO services supporting clinical trial management, regulatory affairs documentation, pharmacovigilance reporting, and supply chain coordination as multinational pharmaceutical companies expand research and manufacturing operations in Vietnam to serve Southeast Asian markets.

Vietnam Healthcare BPO Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the country and regional levels for 2026-2034. Our report has categorized the market based on service.

Service Insights:

• Payer Service
  • Human Resource Management
  • Claims Management
  • Customer Relationship Management
  • Operational and Administrative Management
  • Care Management
  • Provider Management
  • Others
• Provider Service
  • Patient Enrollment and Strategic Planning
  • Patient Care Service
  • Revenue Cycle Management
• Pharmaceutical Service
  • Manufacturing Services
  • Research and Development Services
  • Non-clinical Services

The report has provided a detailed breakup and analysis of the market based on the service. This includes payer service (human resource management, claims management, customer relationship management, operational and administrative management, care management, provider management, and others), provider service (patient enrollment and strategic planning, patient care service, and revenue cycle management), and pharmaceutical service (manufacturing services, research and development services, and non-clinical services).

Regional Insights:

• Northern Vietnam
• Central Vietnam
• Southern Vietnam

The report has also provided a comprehensive analysis of all the major regional markets, which include Northern Vietnam, Central Vietnam, and Southern Vietnam.

Competitive Landscape:

The market research report has also provided a comprehensive analysis of the competitive landscape. Competitive analysis such as market structure, key player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided.

Vietnam Healthcare BPO Market Report Coverage:

Key Questions Answered in This Report:

• How has the Vietnam healthcare BPO market performed so far and how will it perform in the coming years?
• What is the breakup of the Vietnam healthcare BPO market on the basis of service?
• What is the breakup of the Vietnam healthcare BPO market on the basis of region?
• What are the various stages in the value chain of the Vietnam healthcare BPO market?
• What are the key driving factors and challenges in the Vietnam healthcare BPO market?
• What is the structure of the Vietnam healthcare BPO market and who are the key players?
• What is the degree of competition in the Vietnam healthcare BPO market?

Key Benefits for Stakeholders:

• IMARC's industry report offers a comprehensive quantitative analysis of various market segments, historical and current market trends, market forecasts, and dynamics of the Vietnam healthcare BPO market from 2020-2034.
• The research report provides the latest information on the market drivers, challenges, and opportunities in the Vietnam healthcare BPO market.
• Porter's five forces analysis assist stakeholders in assessing the impact of new entrants, competitive rivalry, supplier power, buyer power, and the threat of substitution. It helps stakeholders to analyze the level of competition within the Vietnam healthcare BPO industry and its attractiveness.
• Competitive landscape allows stakeholders to understand their competitive environment and provides an insight into the current positions of key players in the market.