AIOps Market Report by Organization Size (Small and Medium Enterprises, Large Enterprises), Deployment Mode (On-premise, Cloud), End Use Industry (Media and Entertainment, IT and Telecom, Retail, BFSI, Healthcare, and Others), and Region 2024-2032

AIOps Market Report by Organization Size (Small and Medium Enterprises, Large Enterprises), Deployment Mode (On-premise, Cloud), End Use Industry (Media and Entertainment, IT and Telecom, Retail, BFSI, Healthcare, and Others), and Region 2024-2032

Report Format: PDF+Excel | Report ID: SR112024A4757
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AIOps Market Size:

The global AIOps market size reached US$ 23.3 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 112.1 Billion by 2032, exhibiting a growth rate (CAGR) of 18.5% during 2024-2032. The market is experiencing steady growth driven by the escalating complexity of IT environments, considerable growth in data volume, and the demand for proactive and predictive IT operations as organizations increasingly turn to artificial intelligence and machine learning to enhance operational efficiency.

Report Attribute 
Key Statistics
Base Year
Forecast Years
Historical Years
Market Size in 2023
US$ 23.3 Billion
Market Forecast in 2032
US$ 112.1 Billion
Market Growth Rate 2024-2032 18.5%

AIOps Market Analysis:

  • Market Growth and Size: The global market is experiencing robust growth, driven by the escalating complexity of IT environments, digital transformation initiatives, and the imperative for proactive and predictive IT operations. The market size reflects the critical role AIOps plays in enhancing operational efficiency, ensuring optimal performance, and mitigating risks in the rapidly changing digital landscape.
  • Major Market Drivers: Key drivers include the increasing volume and velocity of data, growing complexity in IT environments, and the demand for proactive and predictive IT operations. Organizations across various industries, particularly in BFSI, IT and telecom, retail, healthcare, and media and entertainment, are leveraging AIOps to manage intricate IT infrastructures, optimize operations, and enhance overall efficiency.
  • Technological Advancements: Ongoing technological advancements, including the integration of artificial intelligence and machine learning, are reshaping the AIOps market. Smart and connected AIOps solutions with features like automation, predictive analytics, and real-time monitoring are enhancing organizations' capabilities to proactively manage IT operations, predict and prevent issues, and ensure seamless digital experiences.
  • Industry Applications: AIOps finds diverse applications across industries, including BFSI for transaction monitoring and fraud detection, IT and telecom for network optimization, retail for e-commerce platform management, healthcare for IT infrastructure optimization, and media and entertainment for content delivery network performance. The versatility of AIOps solutions addresses specific challenges in different sectors, contributing to its widespread adoption.
  • Key Market Trends: Current trends include a growing focus on proactive issue resolution, the integration of AIOps with cloud-based solutions, and the application of AIOps in ensuring cybersecurity. Organizations are increasingly adopting them to align IT operations with business objectives, enhance agility, and deliver seamless digital experiences to end-users.
  • Geographical Trends: North America leads the market, reflecting rapid digital transformation, technology adoption, and a dynamic IT landscape. North America remains a significant player with a mature IT ecosystem, Europe emphasizes industrial digitization, Latin America experiences growing adoption, and the Middle East and Africa witnessed increased investment in technology and infrastructure projects.
  • Competitive Landscape: The competitive landscape features major players actively investing in research and development, collaborations, and global expansions to maintain market leadership. The competitive environment emphasizes innovation, partnerships, and a focus on sustainability.
  • Challenges and Opportunities: Challenges include data security concerns, resistance to behavioral changes, and the need for widespread adoption. Opportunities lie in sustainability-focused solutions, meeting augmenting consumer demands, and navigating global supply chain complexities.
  • Future Outlook: The future outlook for the global market is promising, driven by sustained technological advancements, increasing adoption across industries, and the growing recognition of AIOps as a strategic enabler for digital transformation and operational excellence.

Global AIOps Market

AIOps Market Trends:

Growing complexity in IT environments

The market is driven by the escalating complexity of modern IT environments, characterized by a myriad of applications, infrastructure components, and interdependencies. As organizations embrace digital transformation, their IT ecosystems become more intricate, making manual monitoring and troubleshooting impractical. AIOps leverages artificial intelligence and machine learning to analyze vast datasets in real-time, automatically correlating events and identifying patterns across the entire IT stack. This capability enables proactive issue resolution, reduces downtime, and enhances overall operational efficiency in the face of the intricate and dynamic nature of contemporary IT architectures.

Increasing volume and velocity of data

The significant growth of data generated by IT infrastructure, applications, logs, and user interactions is a significant driver for the market. As the volume and velocity of data continue to grow, traditional methods of monitoring and managing IT environments prove inadequate. AIOps excels in handling massive datasets by employing advanced analytics to discern meaningful insights. This includes anomaly detection, predictive analytics, and root cause analysis, empowering organizations to extract actionable intelligence from the vast amount of data produced in real-time. The ability to navigate and derive value from this data deluge positions AIOps as a critical solution for organizations seeking to maintain optimal IT performance and respond swiftly to new challenges.

Rising demand for proactive and predictive IT operations

The market experiences substantial momentum due to the increasing demand for proactive and predictive IT operations. Traditional reactive approaches to incident resolution are insufficient in today's fast-paced and dynamic digital landscape. AIOps leverage machine learning algorithms to forecast potential issues before they impact operations, enabling IT teams to adopt a preventive rather than reactive stance. This proactive capability not only minimizes downtime but also enhances the overall user experience. Organizations recognize AIOps as a strategic investment to ensure the continuous availability and performance of their IT systems, aligning IT operations with business objectives and delivering a more agile and responsive IT infrastructure.

AIOps Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the global, regional, and country levels for 2024-2032. Our report has categorized the market based on organization size, deployment mode, and end use industry.

Breakup by Organization Size:

  • Small and Medium Enterprises
  • Large Enterprises

Large enterprises account for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the organization size. This includes small and medium enterprises and large enterprises. According to the report, large enterprises represented the largest segment.

In the market segmentation based on organization size, large enterprises emerge as the largest segment in the market. Large organizations, characterized by expansive and complex IT infrastructures, face the challenges of managing vast datasets, diverse applications, and intricate interdependencies. AIOps solutions cater to the unique needs of large enterprises by providing advanced analytics, machine learning algorithms, and automation capabilities. These tools empower large organizations to proactively monitor, analyze, and optimize their IT operations, ensuring heightened efficiency, faster problem resolution, and improved overall performance across the extensive scope of their IT ecosystems.

While large enterprises dominate, the small and medium enterprises (SMEs) segment within the market is gaining prominence. SMEs, often characterized by resource constraints, are increasingly recognizing the value of AIOps in streamlining IT operations and enhancing overall efficiency. These solutions tailored for SMEs offer scalability, cost-effectiveness, and the ability to address the specific challenges of managing smaller yet dynamic IT environments. These solutions enable SMEs to leverage artificial intelligence and machine learning for proactive issue detection, faster incident resolution, and improved resource utilization, contributing to their competitiveness in the digital landscape despite limited resources.

Breakup by Deployment Mode:

  • On-premise
  • Cloud

On-premise holds the largest share of the industry

A detailed breakup and analysis of the market based on the deployment mode have also been provided in the report. This includes on-premise and cloud. According to the report, on-premise accounted for the largest market share.

In the market segmentation based on deployment mode, on-premise solutions stand as the largest segment in the market. Some organizations, particularly those with stringent security and compliance requirements or legacy IT infrastructures, prefer hosting AIOps platforms within their own data centers. This deployment provides these enterprises with direct control over the hardware, software, and security measures, offering a sense of data sovereignty and customization. While on-premise solutions may require higher initial investments and entail ongoing maintenance responsibilities, they cater to organizations seeking a tailored and locally managed approach to AIOps implementation, aligning with specific IT governance policies and strategic preferences.

Cloud deployment is a significant and rapidly growing segment in the market, appealing to organizations seeking flexibility, scalability, and rapid deployment. Cloud-based solutions leverage the scalability of cloud infrastructure, enabling organizations to scale resources dynamically based on demand. This deployment mode eliminates the need for extensive upfront investments in hardware and facilitates quicker time-to-value. Cloud-based also aligns well with the agile and dynamic nature of modern IT environments, allowing organizations to harness the benefits of artificial intelligence and machine learning without the burden of managing complex on-premise infrastructure. The scalability, accessibility, and ease of integration associated with cloud-based deployment make it an attractive choice for enterprises aiming for agility and cost-effectiveness in their AIOps implementations.

Breakup by End Use Industry:

  • Media and Entertainment
  • IT and Telecom
  • Retail
  • BFSI
  • Healthcare
  • Others

BFSI represents the leading market segment

The report has provided a detailed breakup and analysis of the market based on the end use industry. This includes media and entertainment, IT and telecom, retail, BFSI, healthcare, and others. According to the report, BFSI represented the largest segment.

BFSI emerges as the largest segment in the market based on the end-use industry. In the highly regulated and data-intensive financial sector, AIOps plays a pivotal role in optimizing IT operations, ensuring security compliance, and enhancing customer experience. AIOps solutions enable real-time monitoring of transactions, fraud detection, and rapid incident resolution. The financial industry's reliance on complex IT systems for transactions, risk management, and customer interactions drives the demand for AIOps to maintain operational resilience, minimize downtime, and respond proactively to potential issues.

The IT and telecom sector is a substantial segment in the market, leveraging AIOps solutions to manage the intricate and dynamic nature of their IT infrastructures. AIOps enhances operational efficiency by automating routine tasks, optimizing network performance, and predicting potential issues. Telecom companies benefit from them in ensuring seamless connectivity, reducing downtime, and adapting to the growing demands of a digital and mobile-driven landscape.

In the retail sector, AIOps is instrumental in managing e-commerce platforms, inventory systems, and customer-facing applications. AIOps solutions provide retailers with the capability to monitor and optimize digital storefronts, analyze customer behavior, and ensure the availability and performance of online and in-store systems. By automating routine IT tasks and providing insights into consumer trends, AIOps supports retailers in delivering a seamless and responsive customer experience.

The healthcare industry adopts AIOps to enhance the efficiency of IT operations, ensuring the availability and performance of critical systems such as electronic health records (EHR) and medical imaging. AIOps solutions assist healthcare providers in proactively identifying issues, optimizing resource allocation, and maintaining compliance with stringent data security and privacy regulations. The dynamic and critical nature of healthcare IT infrastructure makes AIOps an essential tool for ensuring patient care continuity and operational excellence.

The media and entertainment industry leverages AIOps to manage content delivery networks, streaming platforms, and digital media workflows. AIOps solutions enable real-time monitoring of content distribution, predictive analysis of audience engagement, and rapid response to performance issues. By automating tasks related to content delivery and ensuring optimal user experiences, AIOps supports media and entertainment companies in meeting the demands of a digital audience and maintaining a competitive edge in a rapidly changing landscape.

Breakup by Region:

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa

North America leads the market, accounting for the largest AIOps market share

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.

North America stands out as the largest segment in the market, driven by a mature IT landscape, a high degree of technology adoption, and a robust emphasis on innovation. The region's large enterprises, particularly in the United States, recognize the strategic value of AIOps in managing complex IT infrastructures and ensuring optimal performance. North American organizations leverage AIOps to enhance agility, mitigate risks, and deliver seamless digital experiences. The presence of major technology hubs and a culture of early technology adoption contribute to North America's continued prominence in the market.

Asia Pacific remains a significant segment in the market, propelled by rapid digital transformation, increasing technology adoption, and a burgeoning IT landscape. Countries like China, India, and Japan witness substantial growth in AIOps adoption as organizations embrace advanced technologies to optimize their IT operations. The region's diverse industries, including manufacturing, telecommunications, and e-commerce, contribute to the demand for AIOps solutions. Asia Pacific's dynamic market reflects a proactive approach toward leveraging artificial intelligence for operational efficiency and staying competitive in the global digital economy.

Europe represents a noteworthy segment in the market, characterized by a strong focus on industrial digitization, regulatory compliance, and technological advancements. European enterprises, especially in sectors like manufacturing and finance, embrace AIOps to address the challenges of expanding IT landscapes and compliance requirements. The region's commitment to data privacy and security aligns with AIOp's capabilities in ensuring the integrity and resilience of IT operations. Europe's market reflects a blend of traditional industries transitioning to digital practices and innovative tech-centric organizations driving adoption across the continent.

Latin America is an emerging segment in the market, witnessing increased adoption as organizations recognize the need for advanced IT operations management. Countries like Brazil and Mexico contribute to the growing demand, particularly in sectors like banking, telecommunications, and e-commerce. Latin American enterprises leverage AIOps to improve operational efficiency, enhance customer experiences, and navigate the challenges of the continually changing digital landscape. As the region embraces digital transformation, AIOps becomes a key enabler for organizations seeking to modernize their IT infrastructures and stay competitive in the global market.

The Middle East and Africa represent a growing segment in the market, fueled by the region's increasing investment in technology, infrastructure projects, and digital initiatives. Countries like the United Arab Emirates and South Africa witness a rising adoption of AIOps, particularly in industries such as energy, telecommunications, and healthcare. AIOps solutions support organizations in optimizing IT operations, ensuring cybersecurity, and meeting the demands of a digitally driven economy. The Middle East and Africa's market reflects the region's commitment to technological advancement and the transformative potential of artificial intelligence in enhancing operational resilience and efficiency.

Leading Key Players in the AIOps Industry:

The key players in the market are actively engaged in strategic initiatives to maintain their market leadership and address specific customer needs. These industry leaders focus on continuous innovation, investing in research and development to introduce advanced features and capabilities in their AIOps solutions. Collaboration and partnerships with other technology providers are common strategies to broaden product portfolios and enhance interoperability. Furthermore, the key players are expanding their global footprint through acquisitions and mergers to strengthen their presence in key regional markets. With an increasing emphasis on digital transformation, AIOps providers are integrating technologies like machine learning, automation, and predictive analytics into their solutions to offer more robust, scalable, and intelligent platforms that address the complexities of modern IT operations and ensure optimal performance in dynamic environments.

The market research report has provided a comprehensive analysis of the competitive landscape. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

  • Appdynamics (Cisco Systems Inc.)
  • BMC Software Inc.
  • Broadcom Inc.
  • Dynatrace Inc.
  • HCL Technologies
  • International Business Machines Corporation
  • Micro Focus International plc
  • Moogsoft Inc.
  • Resolve Systems LLC
  • Splunk Inc.
  • Vmware Inc. (Dell Technologies Inc.)
  • Zenoss Inc.

(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)

Latest News:

  • June 14, 2022: Appdynamics (Cisco Systems Inc.) announced the launch of AppDynamics Cloud at Cisco Live, the premier networking and security event.
  • December 5, 2023: BMC Software Inc. added generative AI, low code/no code development, and contextual tooling to its BMC Helix Service Management solution.
  • November 30, 2023: Broadcom Inc. announced a novel on-chip, neural-network inference engine called NetGNT (Networking General-purpose Neural-network Traffic-analyzer) in its new, software-programmable Trident 5-X12 chip.

AIOps Market Report Scope:

Report Features Details
Base Year of the Analysis 2023
Historical Period 2018-2023
Forecast Period 2024-2032
Units US$ Billion
Scope of the Report Exploration of Historical Trends and Market Outlook, Industry Catalysts and Challenges, Segment-Wise Historical and Future Market Assessment:
  • Organization Size
  • Deployment Mode
  • End Use Industry
  • Region
Organization Sizes Covered Small and Medium Enterprises, Large Enterprises
Deployment Modes Covered On-premise, Cloud
End Use Industries Covered Media and Entertainment, IT and Telecom, Retail, BFSI, Healthcare, Others
Regions Covered Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered Appdynamics (Cisco Systems Inc.), BMC Software Inc., Broadcom Inc., Dynatrace Inc., HCL Technologies, International Business Machines Corporation, Micro Focus International plc, Moogsoft Inc., Resolve Systems LLC, Splunk Inc., Vmware Inc. (Dell Technologies Inc.), Zenoss Inc., etc.

(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)
Customization Scope 10% Free Customization
Report Price and Purchase Option Single User License: US$ 3899
Five User License: US$ 4899
Corporate License: US$ 5899
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

Key Benefits for Stakeholders:

  • IMARC’s industry report offers a comprehensive quantitative analysis of various market segments, historical and current market trends, market forecasts, and dynamics of the AIOps market from 2024-2032.
  • The research report provides the latest information on the market drivers, challenges, and opportunities in the global AIOps market.
  • The study maps the leading, as well as the fastest-growing, regional markets. It further enables stakeholders to identify the key country-level markets within each region.
  • Porter's five forces analysis assists stakeholders in assessing the impact of new entrants, competitive rivalry, supplier power, buyer power, and the threat of substitution. It helps stakeholders to analyze the level of competition within the AIOps industry and its attractiveness.
  • The competitive landscape allows stakeholders to understand their competitive environment and provides insight into the current positions of key players in the market.

Key Questions Answered in This Report

We expect the global AIOps market to exhibit a CAGR of 18.5% during 2024-2032.

The growing application of AIOps platform across several end-use industries, to monitor the transactions performed by employees, customers, and external agencies and prevent security breaches, is primarily catalyzing the global AIOps market.

The sudden outbreak of the COVID-19 pandemic has led to the rising adoption of AIOps for enhanced information security in remote working model, to automate tasks and processes with minimal human interventions.

Based on the organization size, the global AIOps market can be segmented into small and medium enterprises and large enterprises, where large enterprises currently hold the majority of the total market share.

Based on the deployment mode, the global AIOps market has been divided into on-premise and cloud. Currently, on-premise exhibits a clear dominance in the market.

Based on the end use industry, the global AIOps market can be categorized into media and entertainment, IT and telecom, retail, BFSI, healthcare, and others. Among these, the BFSI industry accounts for the largest market share.

On a regional level, the market has been classified into North America, Asia-Pacific, Europe, Latin America, and Middle East and Africa, where North America currently dominates the global market.

Some of the major players in the global AIOps market include Appdynamics (Cisco Systems Inc.), BMC Software Inc., Broadcom Inc., Dynatrace Inc., HCL Technologies, International Business Machines Corporation, Micro Focus International plc, Moogsoft Inc., Resolve Systems LLC, Splunk Inc., Vmware Inc. (Dell Technologies Inc.), and Zenoss Inc.

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AIOps Market Report by Organization Size (Small and Medium Enterprises, Large Enterprises), Deployment Mode (On-premise, Cloud), End Use Industry (Media and Entertainment, IT and Telecom, Retail, BFSI, Healthcare, and Others), and Region 2024-2032
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