• Phone: +1-631-791-1145
  • Email: sales@imarcgroup.com

*As the coronavirus disease (COVID-19) crisis takes over the world, we are continuously tracking the changes in the markets, as well as the purchase behaviours of the consumers globally and our estimates about the latest market trends and forecasts are being done after considering the impact of this pandemic.

BPO Business Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025

Market Overview:

The global BPO business analytics market grew at a CAGR of around 25% during 2014-2019. Business analytics refers to a data management solution that enables organizations to comprehend potential customers, make strategic decisions, optimize operational costs, and improve business proficiency and competitiveness. The widespread adoption of advanced technological solutions, such as the internet of things (IoT), machine learning and artificial intelligence (AI), in business processes, has increased the utilization of business analytics to manage large volume and complexity of data sets. Nowadays, organizations are subcontracting their analytics functions to business process outsourcing (BPO) companies or third-party service providers as it helps them to minimize cost on hiring in-house staff and focus on their core business operations.

The rising adoption of business analytics in various industry verticals represents one of the key factors spurring the global BPO business analytics market growth. Apart from this, the increasing utilization of business analytics across small and medium-sized enterprises (SMEs), coupled with the escalating number of business start-ups, is bolstering the market growth. Furthermore, the growing traction of cloud-based BPO services on account of their reliability, scalability and agility is also contributing to the growth of the market. Moreover, due to the sudden spread of the coronavirus disease (COVID-19), there is a rise in the demand for business analytics in the healthcare industry for efficiently managing the huge volume of hospital data, such as the record of patients and availability of beds. In addition to this, several BPO service providers are adopting different strategies to offer their services online, which is creating a positive outlook for the market. Looking forward, IMARC Group expects the global BPO business analytics market to continue its strong growth during the next five years.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global BPO business analytics market report, along with forecasts for growth at the global, regional and country level from 2020-2025. Our report has categorized the market based on region, offering, deployment type, application and vertical.

Breakup by Offering:

  • Software
  • Services
     

Breakup by Deployment Type:

  • Cloud-based
  • On-premises
     

Breakup by Application:

  • Finance & Accounting
  • Human Resources
  • Knowledge Process Outsourcing
  • Procurement & Supply Chain
  • Customer Services
  • Others
     

Breakup by Vertical:

  • BFSI
  • IT and Telecommunication
  • Healthcare
  • Manufacturing
  • Retail
  • Transportation and Logistics
  • Others
     

Breakup by Region:

  • North America
    • United States
    • Canada
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa
     

Competitive Landscape:

The report has also analysed the competitive landscape of the market with some of the key players being Accenture PLC, Capgemini SE, Cognizant Technology Solutions, Exlservice Holdings Inc., Genpact Limited, International Business Machines Corporation, Infosys Limited, Mu Sigma Inc., NTT DATA Corporation (Nippon Telegraph and Telephone), TATA Consultancy Services Limited (Tata Sons Private Limited), Tech Mahindra Limited (Mahindra Group), Wipro Limited and WNS Global Services.

Key Questions Answered in This Report:

  • How has the global BPO business analytics market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global BPO business analytics market?
  • What are the key regional markets?
  • What is the breakup of the market based on the offering?
  • What is the breakup of the market based on the deployment type?
  • What is the breakup of the market based on the application?
  • What is the breakup of the market based on the vertical?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global BPO business analytics market and who are the key players?
  • What is the degree of competition in the industry?

1    Preface
2    Scope and Methodology 

    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3    Executive Summary
4    Introduction

    4.1    Overview
    4.2    Key Industry Trends
5    Global BPO Business Analytics Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6    Market Breakup by Offering
    6.1    Software
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Services
        6.2.1 Market Trends
        6.2.2 Market Forecast
7    Market Breakup by Deployment Type
    7.1    Cloud-based
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    On-premises
        7.2.1 Market Trends
        7.2.2 Market Forecast
8    Market Breakup by Application
    8.1    Finance & Accounting
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    Human Resources
        8.2.1 Market Trends
        8.2.2 Market Forecast
    8.3    Knowledge Process Outsourcing
        8.3.1 Market Trends
        8.3.2 Market Forecast
    8.4    Procurement & Supply Chain
        8.4.1 Market Trends
        8.4.2 Market Forecast
    8.5    Customer Services
        8.5.1 Market Trends
        8.5.2 Market Forecast
    8.6   Others
        8.6.1 Market Trends
        8.6.2 Market Forecast
9    Market Breakup by Vertical
    9.1    BFSI
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    IT and Telecommunication
        9.2.1 Market Trends
        9.2.2 Market Forecast
    9.3    Healthcare
        9.3.1 Market Trends
        9.3.2 Market Forecast
    9.4    Manufacturing
        9.4.1 Market Trends
        9.4.2 Market Forecast
    9.5    Retail
        9.5.1 Market Trends
        9.5.2 Market Forecast
    9.6   Transportation and Logistics
        9.6.1 Market Trends
        9.6.2 Market Forecast
    9.7   Others
        9.7.1 Market Trends
        9.7.2 Market Forecast
10    Market Breakup by Region
    10.1    North America
        10.1.1 United States
           10.1.1.1 Market Trends
           10.1.1.2 Market Forecast
        10.1.2 Canada
           10.1.2.1 Market Trends
           10.1.2.2 Market Forecast
    10.2    Asia Pacific
        10.2.1 China
           10.2.1.1 Market Trends
           10.2.1.2 Market Forecast
        10.2.2 Japan
           10.2.2.1 Market Trends
           10.2.2.2 Market Forecast
        10.2.3 India
           10.2.3.1 Market Trends
           10.2.3.2 Market Forecast
        10.2.4 South Korea
           10.2.4.1 Market Trends
           10.2.4.2 Market Forecast
        10.2.5 Australia
           10.2.5.1 Market Trends
           10.2.5.2 Market Forecast
        10.2.6 Indonesia
           10.2.6.1 Market Trends
           10.2.6.2 Market Forecast
        10.2.7 Others
           10.2.7.1 Market Trends
           10.2.7.2 Market Forecast
    10.3    Europe
        10.3.1 Germany
           10.3.1.1 Market Trends
           10.3.1.2 Market Forecast
        10.3.2 France
           10.3.2.1 Market Trends
           10.3.2.2 Market Forecast
        10.3.3 United Kingdom
           10.3.3.1 Market Trends
           10.3.3.2 Market Forecast
        10.3.4 Italy
           10.3.4.1 Market Trends
           10.3.4.2 Market Forecast
        10.3.5 Spain
           10.3.5.1 Market Trends
           10.3.5.2 Market Forecast
        10.3.6 Russia
           10.3.6.1 Market Trends
           10.3.6.2 Market Forecast
        10.3.7 Others
           10.3.7.1 Market Trends
           10.3.7.2 Market Forecast
    10.4    Latin America
        10.4.1 Brazil
           10.4.1.1 Market Trends
           10.4.1.2 Market Forecast
        10.4.2 Mexico
           10.4.2.1 Market Trends
           10.4.2.2 Market Forecast
        10.4.3 Others
           10.4.3.1 Market Trends
           10.4.3.2 Market Forecast
    10.5    Middle East and Africa
        10.5.1 Market Trends
        10.5.2 Market Breakup by Country
        10.5.3 Market Forecast
11    SWOT Analysis
    11.1    Overview
    11.2    Strengths
    11.3    Weaknesses
    11.4    Opportunities
    11.5    Threats
12    Value Chain Analysis
13    Porters Five Forces Analysis

    13.1    Overview
    13.2    Bargaining Power of Buyers
    13.3    Bargaining Power of Suppliers
    13.4    Degree of Competition
    13.5    Threat of New Entrants
    13.6    Threat of Substitutes
14    Price Analysis
15    Competitive Landscape

    15.1    Market Structure
    15.2    Key Players
    15.3    Profiles of Key Players
        15.3.1    Accenture PLC
           15.3.1.1 Company Overview
           15.3.1.2 Product Portfolio 
           15.3.1.3 Financials 
           15.3.1.4 SWOT Analysis
        15.3.2    Capgemini SE
           15.3.2.1 Company Overview
           15.3.2.2 Product Portfolio
           15.3.2.3 Financials
           15.3.2.4 SWOT Analysis
        15.3.3    Cognizant Technology Solutions
           15.3.3.1 Company Overview
           15.3.3.2 Product Portfolio 
           15.3.3.3 Financials
           15.3.3.4 SWOT Analysis
        15.3.4    Exlservice Holdings Inc.
           15.3.4.1 Company Overview
           15.3.4.2 Product Portfolio 
           15.3.4.3 Financials
        15.3.5    Genpact Limited
           15.3.5.1 Company Overview
           15.3.5.2 Product Portfolio 
           15.3.5.3 Financials 
           15.3.5.4 SWOT Analysis
        15.3.6    International Business Machines Corporation
           15.3.6.1 Company Overview
           15.3.6.2 Product Portfolio 
           15.3.6.3 Financials 
           15.3.6.4 SWOT Analysis
        15.3.7    Infosys Limited
           15.3.7.1 Company Overview
           15.3.7.2 Product Portfolio
           15.3.7.3 Financials 
           15.3.7.4 SWOT Analysis
        15.3.8    Mu Sigma Inc.
           15.3.8.1 Company Overview
           15.3.8.2 Product Portfolio 
        15.3.9    NTT DATA Corporation (Nippon Telegraph and Telephone)
           15.3.9.1 Company Overview
           15.3.9.2 Product Portfolio
           15.3.9.3 Financials 
           15.3.9.4 SWOT Analysis
        15.3.10    TATA Consultancy Services Limited (Tata Sons Private Limited)
           15.3.10.1 Company Overview
           15.3.10.2 Product Portfolio 
           15.3.10.3 Financials 
           15.3.10.4 SWOT Analysis
        15.3.11    Tech Mahindra Limited (Mahindra Group)
           15.3.11.1 Company Overview
           15.3.11.2 Product Portfolio 
           15.3.11.3 Financials 
           15.3.11.4 SWOT Analysis
        15.3.12    Wipro Limited
           15.3.12.1 Company Overview
           15.3.12.2 Product Portfolio 
           15.3.12.3 Financials 
           15.3.12.4 SWOT Analysis
        15.3.13    WNS Global Services
           15.3.13.1 Company Overview
           15.3.13.2 Product Portfolio 

List of Figures

Figure 1: Global: BPO Business Analytics Market: Major Drivers and Challenges
Figure 2: Global: BPO Business Analytics Market: Sales Value (in Billion US$), 2014-2019
Figure 3: Global: BPO Business Analytics Market: Breakup by Offering (in %), 2019
Figure 4: Global: BPO Business Analytics Market: Breakup by Deployment Type (in %), 2019
Figure 5: Global: BPO Business Analytics Market: Breakup by Application (in %), 2019
Figure 6: Global: BPO Business Analytics Market: Breakup by Vertical (in %), 2019
Figure 7: Global: BPO Business Analytics Market: Breakup by Region (in %), 2019
Figure 8: Global: BPO Business Analytics Market Forecast: Sales Value (in Billion US$), 2020-2025
Figure 9: Global: BPO Business Analytics (Software) Market: Sales Value (in Million US$), 2014 & 2019
Figure 10: Global: BPO Business Analytics (Software) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 11: Global: BPO Business Analytics (Services) Market: Sales Value (in Million US$), 2014 & 2019
Figure 12: Global: BPO Business Analytics (Services) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 13: Global: BPO Business Analytics (Cloud-based) Market: Sales Value (in Million US$), 2014 & 2019
Figure 14: Global: BPO Business Analytics (Cloud-based) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 15: Global: BPO Business Analytics (On-premises) Market: Sales Value (in Million US$), 2014 & 2019
Figure 16: Global: BPO Business Analytics (On-premises) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 17: Global: BPO Business Analytics (On-premises) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 18: Global: BPO Business Analytics (Finance & Accounting) Market: Sales Value (in Million US$), 2014 & 2019
Figure 19: Global: BPO Business Analytics (Finance & Accounting) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 20: Global: BPO Business Analytics (Human Resources) Market: Sales Value (in Million US$), 2014 & 2019
Figure 21: Global: BPO Business Analytics (Human Resources) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 22: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market: Sales Value (in Million US$), 2014 & 2019
Figure 23: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 24: Global: BPO Business Analytics (Procurement & Supply Chain) Market: Sales Value (in Million US$), 2014 & 2019
Figure 25: Global: BPO Business Analytics (Procurement & Supply Chain) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 26: Global: BPO Business Analytics (Customer Services) Market: Sales Value (in Million US$), 2014 & 2019
Figure 27: Global: BPO Business Analytics (Customer Services) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 28: Global: BPO Business Analytics (Other Applications) Market: Sales Value (in Million US$), 2014 & 2019
Figure 29: Global: BPO Business Analytics (Other Applications) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 30: Global: BPO Business Analytics (BFSI) Market: Sales Value (in Million US$), 2014 & 2019
Figure 31: Global: BPO Business Analytics (BFSI) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 32: Global: BPO Business Analytics (IT and Telecommunication) Market: Sales Value (in Million US$), 2014 & 2019
Figure 33: Global: BPO Business Analytics (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 34: Global: BPO Business Analytics (Healthcare) Market: Sales Value (in Million US$), 2014 & 2019
Figure 35: Global: BPO Business Analytics (Healthcare) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 36: Global: BPO Business Analytics (Manufacturing) Market: Sales Value (in Million US$), 2014 & 2019
Figure 37: Global: BPO Business Analytics (Manufacturing) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 38: Global: BPO Business Analytics (Retail) Market: Sales Value (in Million US$), 2014 & 2019
Figure 39: Global: BPO Business Analytics (Retail) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 40: Global: BPO Business Analytics (Transportation and Logistics) Market: Sales Value (in Million US$), 2014 & 2019
Figure 41: Global: BPO Business Analytics (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 42: Global: BPO Business Analytics (Other Verticals) Market: Sales Value (in Million US$), 2014 & 2019
Figure 43: Global: BPO Business Analytics (Other Verticals) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 44: North America: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 45: North America: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 46: United States: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 47: United States: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 48: Canada: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 49: Canada: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 50: Asia Pacific: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 51: Asia Pacific: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 52: China: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 53: China: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 54: Japan: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 55: Japan: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 56: India: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 57: India: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 58: South Korea: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 59: South Korea: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 60: Australia: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 61: Australia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 62: Indonesia: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 63: Indonesia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 64: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 65: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 66: Europe: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 67: Europe: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 68: Germany: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 69: Germany: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 70: France: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 71: France: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 72: United Kingdom: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 73: United Kingdom: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 74: Italy: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 75: Italy: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 76: Spain: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 77: Spain: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 78: Russia: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 79: Russia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 80: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 81: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 82: Latin America: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 83: Latin America: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 84: Brazil: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 85: Brazil: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 86: Mexico: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 87: Mexico: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 88: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 89: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 90: Middle East and Africa: BPO Business Analytics Market: Sales Value (in Million US$), 2014 & 2019
Figure 91: Middle East and Africa: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 92: Global: BPO Business Analytics Industry: SWOT Analysis
Figure 93: Global: BPO Business Analytics Industry: Value Chain Analysis
Figure 94: Global: BPO Business Analytics Industry: Porter’s Five Forces Analysis

List of Tables

Table 1: Global: BPO Business Analytics Market: Key Industry Highlights, 2019 and 2025
Table 2: Global: BPO Business Analytics Market Forecast: Breakup by Offering (in Million US$), 2020-2025
Table 3: Global: BPO Business Analytics Market Forecast: Breakup by Deployment Type (in Million US$), 2020-2025 
Table 4: Global: BPO Business Analytics Market Forecast: Breakup by Application (in Million US$), 2020-2025
Table 5: Global: BPO Business Analytics Market Forecast: Breakup by Vertical (in Million US$), 2020-2025
Table 6: Global: BPO Business Analytics Market Forecast: Breakup by Region (in Million US$), 2020-2025
Table 7: Global: BPO Business Analytics Market Structure
Table 8: Global: BPO Business Analytics Market: Key Players

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