Customer Relationship Management (CRM) Market Report by Component (Software, Services), Deployment Mode (On-premises, Cloud-based), Organization Size (Small and Medium-sized Enterprises, Large Enterprises), Application (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, and Others), Industry Vertical (BFSI, Retail, Healthcare, IT and Telecom, Discrete Manufacturing, Government and Education, and Others), and Region 2024-2032

Customer Relationship Management (CRM) Market Report by Component (Software, Services), Deployment Mode (On-premises, Cloud-based), Organization Size (Small and Medium-sized Enterprises, Large Enterprises), Application (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, and Others), Industry Vertical (BFSI, Retail, Healthcare, IT and Telecom, Discrete Manufacturing, Government and Education, and Others), and Region 2024-2032

Report Format: PDF+Excel | Report ID: SR112024A5156
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1   Preface
2   Scope and Methodology

    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3   Executive Summary
4   Introduction

    4.1    Overview
    4.2    Key Industry Trends
5   Global Customer Relationship Management (CRM) Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6   Market Breakup by Component
    6.1    Software 
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Services
        6.2.1 Market Trends
        6.2.2 Market Forecast
7   Market Breakup by Deployment Mode
    7.1    On-premises
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    Cloud-based
        7.2.1 Market Trends
        7.2.2 Market Forecast
8   Market Breakup by Organization Size
    8.1    Small and Medium-sized Enterprises
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    Large Enterprises
        8.2.1 Market Trends
        8.2.2 Market Forecast
9   Market Breakup by Application
    9.1    Customer Service
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    Customer Experience Management
        9.2.1 Market Trends
        9.2.2 Market Forecast
    9.3    CRM Analytics
        9.3.1 Market Trends
        9.3.2 Market Forecast
    9.4    Marketing Automation
        9.4.1 Market Trends
        9.4.2 Market Forecast
    9.5    Salesforce Automation
        9.5.1 Market Trends
        9.5.2 Market Forecast
    9.6    Others
        9.6.1 Market Trends
        9.6.2 Market Forecast
10  Market Breakup by Industry Vertical
    10.1    BFSI
        10.1.1 Market Trends
        10.1.2 Market Forecast
    10.2    Retail
        10.2.1 Market Trends
        10.2.2 Market Forecast
    10.3    Healthcare
        10.3.1 Market Trends
        10.3.2 Market Forecast
    10.4    IT and Telecom
        10.4.1 Market Trends
        10.4.2 Market Forecast
    10.5    Discrete Manufacturing
        10.5.1 Market Trends
        10.5.2 Market Forecast
    10.6    Government and Education
        10.6.1 Market Trends
        10.6.2 Market Forecast
    10.7    Others
        10.7.1 Market Trends
        10.7.2 Market Forecast
11  Market Breakup by Region
    11.1    North America
        11.1.1 United States
           11.1.1.1 Market Trends
           11.1.1.2 Market Forecast
        11.1.2 Canada
           11.1.2.1 Market Trends
           11.1.2.2 Market Forecast
    11.2    Asia-Pacific
        11.2.1 China
           11.2.1.1 Market Trends
           11.2.1.2 Market Forecast
        11.2.2 Japan
           11.2.2.1 Market Trends
           11.2.2.2 Market Forecast
        11.2.3 India
           11.2.3.1 Market Trends
           11.2.3.2 Market Forecast
        11.2.4 South Korea
           11.2.4.1 Market Trends
           11.2.4.2 Market Forecast
        11.2.5 Australia
           11.2.5.1 Market Trends
           11.2.5.2 Market Forecast
        11.2.6 Indonesia
           11.2.6.1 Market Trends
           11.2.6.2 Market Forecast
        11.2.7 Others
           11.2.7.1 Market Trends
           11.2.7.2 Market Forecast
    11.3    Europe
        11.3.1 Germany
           11.3.1.1 Market Trends
           11.3.1.2 Market Forecast
        11.3.2 France
           11.3.2.1 Market Trends
           11.3.2.2 Market Forecast
        11.3.3 United Kingdom
           11.3.3.1 Market Trends
           11.3.3.2 Market Forecast
        11.3.4 Italy
           11.3.4.1 Market Trends
           11.3.4.2 Market Forecast
        11.3.5 Spain
           11.3.5.1 Market Trends
           11.3.5.2 Market Forecast
        11.3.6 Russia
           11.3.6.1 Market Trends
           11.3.6.2 Market Forecast
        11.3.7 Others
           11.3.7.1 Market Trends
           11.3.7.2 Market Forecast
    11.4    Latin America
        11.4.1 Brazil
           11.4.1.1 Market Trends
           11.4.1.2 Market Forecast
        11.4.2 Mexico
           11.4.2.1 Market Trends
           11.4.2.2 Market Forecast
        11.4.3 Others
           11.4.3.1 Market Trends
           11.4.3.2 Market Forecast
    11.5    Middle East and Africa
        11.5.1 Market Trends
        11.5.2 Market Breakup by Country
        11.5.3 Market Forecast
12  SWOT Analysis
    12.1    Overview
    12.2    Strengths
    12.3    Weaknesses
    12.4    Opportunities
    12.5    Threats
13  Value Chain Analysis
14  Porters Five Forces Analysis

    14.1    Overview
    14.2    Bargaining Power of Buyers
    14.3    Bargaining Power of Suppliers
    14.4    Degree of Competition
    14.5    Threat of New Entrants
    14.6    Threat of Substitutes
15  Price Analysis
16  Competitive Landscape

    16.1    Market Structure
    16.2    Key Players
    16.3    Profiles of Key Players
        16.3.1    Insightly Inc.
           16.3.1.1 Company Overview
           16.3.1.2 Product Portfolio
        16.3.2    International Business Machines Corporation
           16.3.2.1 Company Overview
           16.3.2.2 Product Portfolio
           16.3.2.3 Financials
           16.3.2.4 SWOT Analysis
        16.3.3    Microsoft Corporation
           16.3.3.1 Company Overview
           16.3.3.2 Product Portfolio
           16.3.3.3 Financials
           16.3.3.4 SWOT Analysis
        16.3.4    Oracle Corporation
           16.3.4.1 Company Overview
           16.3.4.2 Product Portfolio
           16.3.4.3 Financials
           16.3.4.4 SWOT Analysis
        16.3.5    Pegasystems Inc.
           16.3.5.1 Company Overview
           16.3.5.2 Product Portfolio
           16.3.5.3 Financials
           16.3.5.4 SWOT Analysis
        16.3.6     Ramco Systems Limited (The Ramco Cements Limited)
           16.3.6.1 Company Overview
           16.3.6.2 Product Portfolio
           16.3.6.3 Financials
        16.3.7    Sage Group plc
           16.3.7.1 Company Overview
           16.3.7.2 Product Portfolio
           16.3.7.3 Financials
           16.3.7.4 SWOT Analysis
        16.3.8    Salesforce Inc.
           16.3.8.1 Company Overview
           16.3.8.2 Product Portfolio
           16.3.8.3 Financials
           16.3.8.4 SWOT Analysis
        16.3.9    SAP SE
           16.3.9.1 Company Overview
           16.3.9.2 Product Portfolio
           16.3.9.3 Financials
           16.3.9.4 SWOT Analysis
        16.3.10    SugarCRM Inc.
           16.3.10.1 Company Overview
           16.3.10.2 Product Portfolio
        16.3.11    Zoho Corporation Private Limited
           16.3.11.1 Company Overview
           16.3.11.2 Product Portfolio

List of Figures

Figure 1: Global: Customer Relationship Management Market: Major Drivers and Challenges
Figure 2: Global: Customer Relationship Management Market: Sales Value (in Billion US$), 2018-2023
Figure 3: Global: Customer Relationship Management Market Forecast: Sales Value (in Billion US$), 2024-2032
Figure 4: Global: Customer Relationship Management Market: Breakup by Component (in %), 2023
Figure 5: Global: Customer Relationship Management Market: Breakup by Deployment Mode (in %), 2023
Figure 6: Global: Customer Relationship Management Market: Breakup by Organization Size (in %), 2023
Figure 7: Global: Customer Relationship Management Market: Breakup by Application (in %), 2023
Figure 8: Global: Customer Relationship Management Market: Breakup by Industry Vertical (in %), 2023
Figure 9: Global: Customer Relationship Management Market: Breakup by Region (in %), 2023
Figure 10: Global: Customer Relationship Management (Software) Market: Sales Value (in Million US$), 2018 & 2023
Figure 11: Global: Customer Relationship Management (Software) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 12: Global: Customer Relationship Management (Services) Market: Sales Value (in Million US$), 2018 & 2023
Figure 13: Global: Customer Relationship Management (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 14: Global: Customer Relationship Management (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 15: Global: Customer Relationship Management (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 16: Global: Customer Relationship Management (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
Figure 17: Global: Customer Relationship Management (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 18: Global: Customer Relationship Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 19: Global: Customer Relationship Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 20: Global: Customer Relationship Management (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 21: Global: Customer Relationship Management (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 22: Global: Customer Relationship Management (Customer Service) Market: Sales Value (in Million US$), 2018 & 2023
Figure 23: Global: Customer Relationship Management (Customer Service) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 24: Global: Customer Relationship Management (Customer Experience Management) Market: Sales Value (in Million US$), 2018 & 2023
Figure 25: Global: Customer Relationship Management (Customer Experience Management) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 26: Global: Customer Relationship Management (CRM Analytics) Market: Sales Value (in Million US$), 2018 & 2023
Figure 27: Global: Customer Relationship Management (CRM Analytics) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 28: Global: Customer Relationship Management (Marketing Automation) Market: Sales Value (in Million US$), 2018 & 2023
Figure 29: Global: Customer Relationship Management (Marketing Automation) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 30: Global: Customer Relationship Management (Salesforce Automation) Market: Sales Value (in Million US$), 2018 & 2023
Figure 31: Global: Customer Relationship Management (Salesforce Automation) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 32: Global: Customer Relationship Management (Other Applications) Market: Sales Value (in Million US$), 2018 & 2023
Figure 33: Global: Customer Relationship Management (Other Applications) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 34: Global: Customer Relationship Management (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
Figure 35: Global: Customer Relationship Management (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 36: Global: Customer Relationship Management (Retail) Market: Sales Value (in Million US$), 2018 & 2023
Figure 37: Global: Customer Relationship Management (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 38: Global: Customer Relationship Management (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
Figure 39: Global: Customer Relationship Management (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 40: Global: Customer Relationship Management (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
Figure 41: Global: Customer Relationship Management (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 42: Global: Customer Relationship Management (Discrete Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
Figure 43: Global: Customer Relationship Management (Discrete Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 44: Global: Customer Relationship Management (Government and Education) Market: Sales Value (in Million US$), 2018 & 2023
Figure 45: Global: Customer Relationship Management (Government and Education) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 46: Global: Customer Relationship Management (Other Industry Verticals) Market: Sales Value (in Million US$), 2018 & 2023
Figure 47: Global: Customer Relationship Management (Other Industry Verticals) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 48: North America: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 49: North America: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 50: United States: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 51: United States: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 52: Canada: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 53: Canada: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 54: Asia-Pacific: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 55: Asia-Pacific: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 56: China: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 57: China: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 58: Japan: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 59: Japan: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 60: India: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 61: India: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 62: South Korea: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 63: South Korea: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 64: Australia: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 65: Australia: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 66: Indonesia: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 67: Indonesia: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 68: Others: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 69: Others: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 70: Europe: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 71: Europe: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 72: Germany: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 73: Germany: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 74: France: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 75: France: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 76: United Kingdom: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 77: United Kingdom: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 78: Italy: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 79: Italy: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 80: Spain: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 81: Spain: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 82: Russia: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 83: Russia: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 84: Others: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 85: Others: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 86: Latin America: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 87: Latin America: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 88: Brazil: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 89: Brazil: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 90: Mexico: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 91: Mexico: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 92: Others: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 93: Others: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 94: Middle East and Africa: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
Figure 95: Middle East and Africa: Customer Relationship Management Market: Breakup by Country (in %), 2023
Figure 96: Middle East and Africa: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 97: Global: Customer Relationship Management Industry: SWOT Analysis
Figure 98: Global: Customer Relationship Management Industry: Value Chain Analysis
Figure 99: Global: Customer Relationship Management Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: Customer Relationship Management Market: Key Industry Highlights, 2023 and 2032
Table 2: Global: Customer Relationship Management Market Forecast: Breakup by Component (in Million US$), 2024-2032
Table 3: Global: Customer Relationship Management Market Forecast: Breakup by Deployment Mode (in Million US$), 2024-2032
Table 4: Global: Customer Relationship Management Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
Table 5: Global: Customer Relationship Management Market Forecast: Breakup by Application (in Million US$), 2024-2032
Table 6: Global: Customer Relationship Management Market Forecast: Breakup by Industry Vertical (in Million US$), 2024-2032
Table 7: Global: Customer Relationship Management Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 8: Global: Customer Relationship Management Market: Competitive Structure
Table 9: Global: Customer Relationship Management Market: Key Players

Customer Relationship Management (CRM) Market Report by Component (Software, Services), Deployment Mode (On-premises, Cloud-based), Organization Size (Small and Medium-sized Enterprises, Large Enterprises), Application (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, and Others), Industry Vertical (BFSI, Retail, Healthcare, IT and Telecom, Discrete Manufacturing, Government and Education, and Others), and Region 2024-2032
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