Customer Self-Service Software Market Report by Solution (Web Self-Service, Mobile Self-Service, Intelligent Virtual Assistants, Social Media and Community Self-Service, Email Management, IVR and ITR, and Others), Service (Professional Service, Managed Service) End Use (BFSI, Manufacturing, Retail and E-commerce, Media and Entertainment, IT and Telecommunication, Healthcare, Government, and Others), and Region 2024-2032

Customer Self-Service Software Market Report by Solution (Web Self-Service, Mobile Self-Service, Intelligent Virtual Assistants, Social Media and Community Self-Service, Email Management, IVR and ITR, and Others), Service (Professional Service, Managed Service) End Use (BFSI, Manufacturing, Retail and E-commerce, Media and Entertainment, IT and Telecommunication, Healthcare, Government, and Others), and Region 2024-2032

Report Format: PDF+Excel | Report ID: SR112023A3228
Year End sale Buy Now

Market Overview:

The global customer self-service software market size reached US$ 15.3 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 93.7 Billion by 2032, exhibiting a growth rate (CAGR) of 21.3% during 2024-2032.

Report Attribute 
Key Statistics
Base Year
2023
Forecast Years
2024-2032
Historical Years
2018-2023
Market Size in 2023
US$ 15.3 Billion
Market Forecast in 2032
US$ 93.7 Billion
Market Growth Rate 2024-2032 21.3%


Customer self-service (CSS) software refers to a user-centric technological solution to enable consumers to access information and perform tasks without the need for support representatives. CSS software includes various self-service channels, such as an automated task management platform to process and perform the tasks, interactive voice response systems, mobile applications, self-checkout systems. It also consists of a knowledge base to provide written and video tutorials to the user for troubleshooting the problem. The software operates on an on-demand model and can be accessed anywhere and at any time through automated interviews or chats. As a result, it finds extensive applications across various industries, including banking, financial services and insurance (BFSI), manufacturing, retail, information technology (IT), healthcare and media & entertainment.

 

 
 

 

Note: Information in the above chart consists of dummy data and is only shown here for representation purpose. Kindly contact us for the actual market size and trends.

To get more information about this market, Request Sample

Rapid digitization across industries, along with the growing requirement for effective web-based self-service solutions, represents one of the key factors creating a positive outlook for the market. Furthermore, the widespread adoption of CSS software by the retail industry is also fueling the market growth. These solutions enable retail enterprises to cater to the changing consumer requirements and raising satisfaction levels that increases customer retention. The software also aids in increasing the productivity and minimizing the overall operational costs for the organizations. Additionally, various technological advancements, such as the integration of the Internet of Things (IoT), artificial intelligence (AI), big data and cloud computing solutions with the CSS software, are acting as other growth-inducing factors. These technologies are used by organizations for operating chatbots and automated functions to reduce customer churn out rate and gain a competitive edge.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global customer self-service software market report, along with forecasts at the global, regional and country levels from 2024-2032. Our report has categorized the market based on solution, service, deployment and end use.

Breakup by Solution:

 

 
 

 

Note: Information in the above chart consists of dummy data and is only shown here for representation purpose. Kindly contact us for the actual market size and trends.

To get more information about this market, Request Sample

  • Web Self-Service
  • Mobile Self-Service
  • Intelligent Virtual Assistants
  • Social Media and Community Self-Service
  • Email Management
  • IVR and ITR
  • Others
     

Breakup by Service:

  • Professional Service
  • Managed Service
     

Breakup by Deployment:

  • Cloud-based
  • On-premises
     

Breakup by End Use:

  • BFSI
  • Manufacturing
  • Retail and E-commerce
  • Media and Entertainment
  • IT and Telecommunication
  • Healthcare
  • Government
  • Others
     

Breakup by Region:

 

 
 

 

To get more information on the regional analysis of this market, Request Sample

  • North America
    • United States
    • Canada
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa
     

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being Aspect Software Inc., Avaya Inc., BMC Software Inc., HappyFox Inc., Microsoft Corporation, Nuance Communications Inc., Oracle Corporation, Salesforce.Com Inc., SAP SE, Verint Systems Inc., Zappix Inc, Zendesk Inc. and Zoho Corporation Pvt. Ltd.

Report Coverage:

Report Features Details
Base Year of the Analysis 2023
Historical Period 2018-2023
Forecast Period 2024-2032
Units US$ Billion
Segment Coverage Solution, Service, Deployment, End Use, Region
Region Covered  Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered Aspect Software Inc., Avaya Inc., BMC Software Inc., HappyFox Inc., Microsoft Corporation, Nuance Communications Inc., Oracle Corporation, Salesforce.Com Inc., SAP SE, Verint Systems Inc., Zappix Inc, Zendesk Inc. and Zoho Corporation Pvt. Ltd.
Customization Scope 10% Free Customization
Report Price and Purchase Option Single User License: US$ 2499
Five User License: US$ 3499
Corporate License: US$ 4499
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

Key Questions Answered in This Report:

  • How has the global customer self-service software market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global customer self-service software market?
  • What are the key regional markets?
  • What is the breakup of the market based on the solution?
  • What is the breakup of the market based on the service?
  • What is the breakup of the market based on the deployment?
  • What is the breakup of the market based on the end use?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global customer self-service software market and who are the key players?
  • What is the degree of competition in the industry?

Need more help?

  • Speak to our experienced analysts for insights on the current market scenarios.
  • Include additional segments and countries to customize the report as per your requirement.
  • Gain an unparalleled competitive advantage in your domain by understanding how to utilize the report and positively impacting your operations and revenue.
  • For further assistance, please connect with our analysts.
Customer Self-Service Software Market Report by Solution (Web Self-Service, Mobile Self-Service, Intelligent Virtual Assistants, Social Media and Community Self-Service, Email Management, IVR and ITR, and Others), Service (Professional Service, Managed Service) End Use (BFSI, Manufacturing, Retail and E-commerce, Media and Entertainment, IT and Telecommunication, Healthcare, Government, and Others), and Region 2024-2032
Purchase options Year End sale



Benefits of Customization

Personalize this research

Triangulate with your data

Get data as per your format and definition

Gain a deeper dive into a specific application, geography, customer, or competitor

Any level of personalization

Get in Touch With Us
UNITED STATES

Phone: +1-631-791-1145

INDIA

Phone: +91-120-433-0800

UNITED KINGDOM

Phone: +44-753-713-2163

Email: sales@imarcgroup.com

Client Testimonials

Aktive Services

IMARC made the whole process easy. Everyone I spoke with via email was polite, easy to deal with, kept their promises regarding delivery timelines and were solutions focused. From my first contact, I was grateful for the professionalism shown by the whole IMARC team. I recommend IMARC to all that need timely, affordable information and advice. My experience with IMARC was excellent and I can not fault it.

Read More
Greenfish S.A.

The IMARC team was very reactive and flexible with regard to our requests. A very good overall experience. We are happy with the work that IMARC has provided, very complete and detailed. It has contributed to our business needs and provided the market visibility that we required

Read More
Colruyt Group

We were very happy with the collaboration between IMARC and Colruyt. Not only were your prices competitive, IMARC was also pretty fast in understanding the scope and our needs for this project. Even though it was not an easy task, performing a market research during the COVID-19 pandemic, you were able to get us the necessary information we needed. The IMARC team was very easy to work with and they showed us that it would go the extra mile if we needed anything extra

Read More
KRISHAK BHARTI CO-OP LTD

Last project executed by your team was as per our expectations. We also would like to associate for more assignments this year. Kudos to your team.

Read More
Zee Media Corp. Ltd.

We would be happy to reach out to IMARC again, if we need Market Research/Consulting/Consumer Research or any associated service. Overall experience was good, and the data points were quite helpful.

Read More
Arabian Plastic Manufacturing Company Ltd.

The figures of market study were very close to our assumed figures. The presentation of the study was neat and easy to analyse. The requested details of the study were fulfilled. My overall experience with the IMARC Team was satisfactory.

Read More
Sumitomo Corporation

The overall cost of the services were within our expectations. I was happy to have good communications in a timely manner. It was a great and quick way to have the information I needed.

Read More
Hameln Rds

My questions and concerns were answered in a satisfied way. The costs of the services were within our expectations. My overall experience with the IMARC Team was very good.

Read More
Quality Consultants BV

I agree the report was timely delivered, meeting the key objectives of the engagement. We had some discussion on the contents, adjustments were made fast and accurate. The response time was minimum in each case. Very good. You have a satisfied customer.

Read More
TATA Advanced Systems Limited

We would be happy to reach out to IMARC for more market reports in the future. The response from the account sales manager was very good. I appreciate the timely follow ups and post purchase support from the team. My overall experience with IMARC was good.

Read More
Stax

IMARC was a good solution for the data points that we really needed and couldn't find elsewhere. The team was easy to work, quick to respond, and flexible to our customization requests.

Read More