Digital Adoption Platform Market Report by Deployment Model (Cloud-based, On-premises), Enterprise Type (Large Enterprises, Small and Medium-sized Enterprises), Application (User Onboarding, Customer Support, Employee Onboarding, Product Training, Change Management, and Others), End User (BFSI, Retail and Consumer Goods, IT and Telecommunications, Healthcare, Government and Public Sector, Manufacturing, and Others), and Region 2023-2028

Digital Adoption Platform Market Report by Deployment Model (Cloud-based, On-premises), Enterprise Type (Large Enterprises, Small and Medium-sized Enterprises), Application (User Onboarding, Customer Support, Employee Onboarding, Product Training, Change Management, and Others), End User (BFSI, Retail and Consumer Goods, IT and Telecommunications, Healthcare, Government and Public Sector, Manufacturing, and Others), and Region 2023-2028

Report Format: PDF+Excel | Report ID: SR112023A11767
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Market Overview:

The global digital adoption platform market size reached US$ 514.2 Million in 2022. Looking forward, IMARC Group expects the market to reach US$ 1,751.5 Million by 2028, exhibiting a growth rate (CAGR) of 22.80% during 2023-2028. The advent of more complex and diverse software solutions, ongoing digital transformation across numerous industry verticals, rapid software updates, and the rising need for data-driven insights represent some of the key factors propelling the market.

Report Attribute
 Key Statistics
Base Year
2022
Forecast Years
2023-2028
Historical Years
2017-2022
Market Size in 2022 US$ 514.2 Million
Market Forecast in 2028 US$ 1751.5 Million
Market Growth Rate (2023-2028) 22.80%


A digital adoption platform (DAP) is a software layer integrated within an organization's digital infrastructure to guide users to navigate and utilize digital tools efficiently. With the increasing complexity of software ecosystems, DAPs facilitate seamless user adoption by providing interactive walkthroughs, personalized learning experiences, and context-sensitive help. This innovative solution plays a pivotal role in enhancing the productivity of employees, reducing training costs, and accelerating time-to-value for new software. By optimizing software utilization, DAPs enable organizations to fully harness the benefits of their digital investments, significantly contributing to overall business performance and growth. As a result, DAP has gained immense traction as a holistic solution that streamlines onboarding and supports ongoing usage, bridging the gap between human capabilities and digital transformation goals.

Global Digital Adoption Platform Market

With the advent of more complex and diverse software solutions, the learning curve for end users has steepened. DAPs help overcome this challenge by simplifying interactions and making software more accessible. Thus, the rising software complexity will stimulate the growth of the market during the forecast period. Since DAPs provide valuable user behavior analytics, enabling businesses to better understand user interaction with software, the surging need for data-driven insights also fuels product demand. These insights can inform training strategies and software development, enhancing effectiveness and usability. As organizations recognize the importance of positive employee experience on productivity and retention, the use of DAPs is increasing. In line with this, rapid software updates are accelerating the product adoption rate as DAPs aid in swift user adaptation to these changes, minimizing disruption and maintaining productivity. Moreover, DAPs help businesses realize the expected return on investment (ROI) from their software purchases by facilitating faster and more effective software adoption, making them a critical component of the digital strategy. This, coupled with the elevating need for cost savings, regulatory compliance, and enhanced customer experience, is further contributing to market growth. 

Digital Adoption Platform Market Trends/Drivers:

Rise in Digital Transformation

The global business environment is becoming increasingly digitized as companies harness the power of modern technologies to drive productivity, efficiency, and innovation. As more businesses integrate sophisticated software into their operational frameworks, the need for efficient adoption and maximization of these digital tools becomes critical. Digital adoption platforms aid in this process by facilitating seamless transition, providing users with real-time guidance and interactive support. They ensure users can navigate complex systems, making the most of their functionality. Therefore, DAPs are gaining immense popularity as an essential component of successful digital transformation strategies, driving their increasing demand across businesses in diverse sectors.

Rapid Workforce Digitization

The sudden outbreak of the coronavirus (COVID-19) pandemic across the globe has significantly accelerated the shift towards remote work and digital workplaces. This transformation necessitates the adoption of various digital tools, each with its unique functionalities and interface. DAPs support workforce digitization by simplifying these new technologies, tailoring learning experiences to individual user needs, and enhancing digital literacy. They also address the challenges of the "digital skills gap," empowering employees to utilize the digital tools at their disposal effectively. With more businesses adopting remote or hybrid work models, the role of DAPs in facilitating workforce digitization will continue to gain prominence, thereby supporting market growth. 

Increase in Business Agility

Today's dynamic business environment requires organizations to respond quickly to market changes, technological advancements, and evolving customer expectations. To maintain a competitive edge, businesses must demonstrate agility in adopting new technologies and pivoting their operations as needed. DAPs play an instrumental role here by providing guided walkthroughs and contextual help, and DAPs speed up the process of software onboarding and transition. They reduce the time needed to adapt to new digital tools, thus facilitating rapid adaptation to business changes. The ability of DAPs to enhance business agility, therefore, constitutes a major factor fueling the growth of the market.

Digital Adoption Platform Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global digital adoption platform market report, along with forecasts at the global, regional, and country levels from 2023-2028. Our report has categorized the market based on deployment model, enterprise type, application, and end user.

Breakup by Deployment Model:

  • Cloud-based
  • On-premises
     

Cloud-based represents the most popular deployment model

The report has provided a detailed breakup and analysis of the market based on the deployment model. This includes cloud-based and on-premises.  According to the report, cloud-based represented the largest segment.

Cloud-based DAPs offer scalability and flexibility, allowing businesses to easily adjust their usage in line with changing needs, which is particularly beneficial for businesses experiencing growth or fluctuation in demand. They also eliminate the need for significant upfront investment in IT infrastructure, making them a cost-effective option, especially for smaller businesses. Moreover, cloud-based DAPs provide the advantage of accessibility as they can be accessed from any location with internet connectivity, which aligns well with the increasing trend toward remote work. They are also typically easier and faster to deploy, reducing the time-to-value for businesses. The automatic update feature of cloud-based DAPs ensures businesses always have the most current and secure version of the platform, reducing maintenance efforts and enhancing security.

Additionally, cloud-based DAPs can seamlessly integrate with other cloud-based systems, facilitating interoperability and data exchange. This makes them a preferred choice in a digital ecosystem where businesses typically use various cloud-based applications. The subscription-based pricing model of cloud-based services also allows organizations to pay for what they use, enabling efficient budget management. These numerous benefits have contributed to the surging popularity of cloud-based DAPs, catalyzing segment growth.

Breakup by Enterprise Type:

  • Large Enterprises
  • Small and Medium-sized Enterprises
     

Small and medium-sized enterprises accounts for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the enterprise type. This includes large enterprises and small and medium-sized enterprises. According to the report, small and medium-sized enterprises represented the largest segment.

Small and medium-sized enterprises (SMEs) are often at the forefront of digital transformation as they seek to enhance efficiency and productivity, compete with larger players, and meet evolving customer expectations. However, they may need more in-house technical expertise to guide users through the process of digital adoption. DAPs fill this gap by offering an accessible and user-friendly way to optimize the use of digital tools. DAPs also reduce the financial and time burden associated with traditional software training, making them an attractive solution. Furthermore, the flexible pricing models, especially of cloud-based DAPs, are well-suited to SME budgets. As SMEs grow and evolve, they typically need rapid scaling, and DAPs allow them to quickly onboard new employees to digital tools, supporting business expansion. The agility afforded by DAPs aligns with the dynamic nature of SMEs, strengthening this segment's growth.

Besides this, DAPs provide data-driven insights that can be crucial for SMEs in understanding user behavior, improving software utilization, and making informed business decisions. Thus, DAPs offer a compelling solution for SMEs seeking to maximize their digital potential while navigating resource constraints, contributing to their high adoption rate in this segment.

Breakup by Application:

  • User Onboarding
  • Customer Support
  • Employee Onboarding
  • Product Training
  • Change Management
  • Others
     

User onboarding represents the largest market segment

The report has provided a detailed breakup and analysis of the market based on the application. This includes user onboarding, customer support, employee onboarding, product training, change management, and others.  According to the report, user onboarding represented the largest segment.

User onboarding is a critical phase in the user's journey with any new software or digital platform. Successful onboarding determines the user's overall experience, effectiveness, and long-term engagement with the tool. DAPs offer guided walkthroughs, in-app assistance, and context-sensitive help, which significantly enhance the onboarding experience, thereby improving the likelihood of user adoption and retention. With the digital landscape evolving rapidly, businesses are continually adopting new technologies. This dynamic environment requires an efficient onboarding process to ensure quick and effective acclimatization of new tools. DAPs streamline this process, thus facilitating smoother transitions and reducing the time-to-value for new software.

Moreover, traditional onboarding methods, such as classroom training and manual guides, are often time-consuming, costly, and less effective in a remote or hybrid work environment. DAPs address these challenges by offering scalable, personalized, and interactive learning experiences, which are more suited to modern work setups. DAPs also provide the benefit of data analytics, enabling businesses to monitor and measure the success of their onboarding efforts, understand user behavior, and implement necessary improvements. The collective impact of these advantages offered by DAPs is propelling the segment growth.

Breakup by End User:

  • BFSI
  • Retail and Consumer Goods
  • IT and Telecommunications
  • Healthcare
  • Government and Public Sector
  • Manufacturing
  • Others
     

BFSI accounts for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the end user. This includes BFSI, retail and consumer goods, IT and telecommunications, healthcare, government and public sector, manufacturing, and others.  According to the report, BFSI represented the largest segment.

The BFSI sector has been at the forefront of digital transformation, driven by factors such as shifting consumer expectations, regulatory changes, and the need to improve operational efficiency. As a result, there is a high demand for solutions that can streamline the adoption of new digital tools, a need that DAPs effectively address. In addition, BFSI organizations often utilize complex software and digital systems, which necessitate comprehensive user guidance and training. DAPs facilitate this by offering interactive walkthroughs and context-sensitive help, improving user proficiency and productivity.

Furthermore, the BFSI sector operates under stringent regulatory and compliance requirements. DAPs can help ensure compliance by guiding users through correct software usage and reducing the risk of costly errors. Also, the sector is highly competitive, necessitating a focus on customer experience. DAPs used in customer-facing applications can simplify complex digital interactions, improving customer experience and enhancing retention and satisfaction. Lastly, the data-driven insights provided by DAPs enable BFSI organizations to understand user behavior better while informing their strategy and decision-making. This combination of factors is expected to fuel the BFSI segment growth.

Breakup by Region:

  • North America
    • United States
    • Canada
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Others
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa
     

North America exhibits a clear dominance in the market

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa.  According to the report, North America accounts for the largest market share.

North America held the largest market share since the region has high economic strength, a supportive regulatory environment, and the presence of leading DAP vendors. The region also comprises developed countries, such as the United States, known for its early adoption of new technologies. This propensity to embrace innovation contributes to the region's dominant share in the DAP market.

Additionally, the region has a high concentration of businesses undergoing digital transformation, driven by competitive pressure and a desire to enhance operational efficiency. DAPs are critical to these digital transition initiatives, thus experiencing high demand. Since the North American work culture is characterized by adaptability and agility, it aligns well with the capabilities of DAPs. The rise of remote work has increased the reliance on digital tools, making DAPs vital for seamless transitions and productivity, catalyzing the growth of the market in this region. Besides this, the higher levels of digital literacy and awareness about the benefits of DAPs in this region also contribute to their widespread adoption.

Competitive Landscape:

The market is witnessing steady growth due to the presence of several prominent players along with emerging ones. These players compete based on factors like ease of use, integration capabilities, the breadth of features, pricing, and customer support. The market is also experiencing competition from other emerging players and new entrants. The leading companies are adopting key strategies, such as collaborations, mergers and acquisitions (M&As), and innovations in product offerings to maintain and enhance their positions in the industry. Various key players are entering new regional markets and targeting diverse industries to expand their customer base, diversify their product portfolios, and address evolving business needs. The market is expected to witness new entrants, a rise in strategic partnerships, and continual product innovations to drive healthy competition within the domain during the forecast period.

The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

  • AppLearn Ltd.
  • Inline Manual Ltd.
  • Newired Srl
  • Pendo.io Inc.
  • Toonimo
  • Userlane
  • WalkMe
  • Whatfix

Digital Adoption Platform Market Report Scope:

Report Features Details
Base Year of the Analysis 2022
 Historical Period 2017-2022
Forecast Period 2023-2028
Units US$ Million
Scope of the Report Exploration of Historical and Forecast Trends, Industry Catalysts and Challenges, Segment-Wise Historical and Predictive Market Assessment: 
  • Deployment Model
  • Enterprise Type
  • Application
  • End User
  • Region 
Deployment Models Covered Cloud-based, On-premises
Enterprise Types Covered Large Enterprises, Small and Medium-sized Enterprises
Applications Covered User Onboarding, Customer Support, Employee Onboarding, Product Training, Change Management, Others
 End Users Covered BFSI, Retail and Consumer Goods, IT and Telecommunications, Healthcare, Government and Public Sector, Manufacturing, Others
Regions Covered Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered AppLearn Ltd., Inline Manual Ltd., Newired Srl, Pendo.io Inc., Toonimo, Userlane, WalkMe, Whatfix, etc.
Customization Scope 10% Free Customization
Report Price and Purchase Option Single User License: US$ 2499
Five User License: US$ 3499
Corporate License: US$ 4499
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

Key Questions Answered in This Report:

  • How has the global digital adoption platform market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global digital adoption platform market?
  • What is the impact of each driver, restraint, and opportunity on the global digital adoption platform market?
  • What are the key regional markets?
  • Which countries represent the most attractive digital adoption platform market?
  • What is the breakup of the market based on the deployment model?
  • Which is the most attractive deployment model in the digital adoption platform market?
  • What is the breakup of the market based on the enterprise type?
  • Which is the most attractive enterprise type in the digital adoption platform market?
  • What is the breakup of the market based on the application?
  • Which is the most attractive application in the digital adoption platform market?
  • What is the breakup of the market based on the end user?
  • Which is the most attractive end user in the digital adoption platform market?
  • What is the competitive structure of the global digital adoption platform market?
  • Who are the key players/companies in the global digital adoption platform market?

Key Benefits for Stakeholders:

  • IMARC’s report offers a comprehensive quantitative analysis of various market segments, historical and current market trends, market forecasts, and dynamics of the digital adoption platform market from 2017-2028.
  • The research study provides the latest information on the market drivers, challenges, and opportunities in the global digital adoption platform market.
  • The study maps the leading, as well as the fastest-growing, regional markets. It further enables stakeholders to identify the key country-level markets within each region.
  • Porter's five forces analysis assist stakeholders in assessing the impact of new entrants, competitive rivalry, supplier power, buyer power, and the threat of substitution. It helps stakeholders to analyze the level of competition within the digital adoption platform industry and its attractiveness.
  • Competitive landscape allows stakeholders to understand their competitive environment and provides an insight into the current positions of key players in the market.

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Digital Adoption Platform Market Report by Deployment Model (Cloud-based, On-premises), Enterprise Type (Large Enterprises, Small and Medium-sized Enterprises), Application (User Onboarding, Customer Support, Employee Onboarding, Product Training, Change Management, and Others), End User (BFSI, Retail and Consumer Goods, IT and Telecommunications, Healthcare, Government and Public Sector, Manufacturing, and Others), and Region 2023-2028
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