Market Overview:
The global field service management market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 13% during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use sectors. These insights are included in the report as a major market contributor
Field service management (FSM) is a technology used to automate and keep track of various components in field operations via mobile systems. It offers vehicle location tracking, job status updates, scheduling and order management, managing and monitoring of technicians, and route optimization and global positioning system (GPS) navigation. It also assists in tracking time and driver logs, knowledge and asset repositories, parts and inventory management, payment processing, and regulatory compliance measures. As a result, it is widely being used in the education, healthcare, and travel and tourism sectors across the globe.
Field Service Management Market Trends:
Managing a team of service technicians or field forces manually and efficiently is a complex task for organizations. It includes variables like miscommunication, delays, and incomplete information, which significantly increases the time taken to manage business activities. This, along with the growing focus on improving customer relationship and experience, represents one of the key factors driving the demand for FSM solutions to manage workforces efficiently. Moreover, small and medium-sized enterprises (SMEs) are incorporating automated solutions in their core business processes, which is contributing to the growth of the market. In addition, the leading players are integrating advanced systems and software, such as accounting, enterprise resource planning (ERP), tax software, workforce management software, and industry-specific calibration systems, to enhance the functions of FSM solutions. Apart from this, the escalating demand for energy worldwide on account of rapid urbanization and the rising global population is increasing the employment of FMS solutions in the oil and gas industry around the world. FMS helps manage crews and projects and ensure that tasks are performed in compliance with regulations, thereby improving overall production effectiveness and reducing cost.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global field service management market, along with forecasts at the global, regional and country level from 2021-2026. Our report has categorized the market based on solution, service, deployment mode, organization size and end use industry.
Breakup by Solution:
- Schedule, Dispatch and Route Optimization
- Customer Management
- Work Order Management
- Inventory Management
- Service Contract Management
- Reporting and Analytics
- Others
Breakup by Service:
- Implementation and Integration
- Training and Support
- Consultancy Services
Breakup by Deployment Mode:
Breakup by Organization Size:
- Large Enterprises
- Small and Medium-sized Enterprises
Breakup by End Use Industry:
- BFSI
- IT and Telecom
- Healthcare and Life Sciences
- Manufacturing
- Transportation and Logistics
- Energy and Utilities
- Construction
- Others
Breakup by Region:
- North America
- Asia-Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
- Latin America
- Middle East and Africa
Competitive Landscape:
The competitive landscape of the industry has also been examined along with the profiles of the key players being Accruent LLC (Fortive Corporation), Comarch SA, IFS AB, Infor (Koch Industries Inc.), Microsoft Corporation, Oracle Corporation, Salesforce.com Inc., SAP SE, ServiceMax, ServicePower Inc., Trimble Inc. and Zinier Inc.
Report Coverages:
| Report Features |
Details |
|---|
| Base Year of the Analysis |
2020 |
| Historical Period |
2015-2020 |
| Forecast Period |
2021-2026 |
| Units |
US$ Billion |
| Segment Coverage |
Solution, Service, Deployment Mode, Organization Size, End Use Industry, Region |
| Region Covered |
Asia Pacific, Europe, North America, Latin America, Middle East and Africa |
| Countries Covered |
United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico |
| Companies Covered |
Accruent LLC (Fortive Corporation), Comarch SA, IFS AB, Infor (Koch Industries Inc.), Microsoft Corporation, Oracle Corporation, Salesforce.com Inc., SAP SE, ServiceMax, ServicePower Inc., Trimble Inc. and Zinier Inc. |
| Customization Scope |
10% Free Customization |
| Report Price and Purchase Option |
Single User License: US$ 2299
Five User License: US$ 3399
Corporate License: US$ 4499 |
| Post-Sale Analyst Support |
10-12 Weeks |
| Delivery Format |
PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request) |
Key Questions Answered in This Report:
- How has the global field service management market performed so far and how will it perform in the coming years?
- What has been the impact of COVID-19 on the global field service management market?
- What are the key regional markets?
- What is the breakup of the market based on the solution?
- What is the breakup of the market based on the service?
- What is the breakup of the market based on the deployment mode?
- What is the breakup of the market based on the organization size?
- What is the breakup of the market based on the end use industry?
- What are the various stages in the value chain of the industry?
- What are the key driving factors and challenges in the industry?
- What is the structure of the global field service management market and who are the key players?
- What is the degree of competition in the industry?
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Field Service Management Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Solution
6.1 Schedule, Dispatch and Route Optimization
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Customer Management
6.2.1 Market Trends
6.2.2 Market Forecast
6.3 Work Order Management
6.3.1 Market Trends
6.3.2 Market Forecast
6.4 Inventory Management
6.4.1 Market Trends
6.4.2 Market Forecast
6.5 Service Contract Management
6.5.1 Market Trends
6.5.2 Market Forecast
6.6 Reporting and Analytics
6.6.1 Market Trends
6.6.2 Market Forecast
6.7 Others
6.7.1 Market Trends
6.7.2 Market Forecast
7 Market Breakup by Service
7.1 Implementation and Integration
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Training and Support
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Consultancy Services
7.3.1 Market Trends
7.3.2 Market Forecast
8 Market Breakup by Deployment Mode
8.1 On-premises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Cloud-based
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by Organization Size
9.1 Large Enterprises
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 Small and Medium-sized Enterprises
9.2.1 Market Trends
9.2.2 Market Forecast
10 Market Breakup by End Use Industry
10.1 BFSI
10.1.1 Market Trends
10.1.2 Market Forecast
10.2 IT and Telecom
10.2.1 Market Trends
10.2.2 Market Forecast
10.3 Healthcare and Life Sciences
10.3.1 Market Trends
10.3.2 Market Forecast
10.4 Manufacturing
10.4.1 Market Trends
10.4.2 Market Forecast
10.5 Transportation and Logistics
10.5.1 Market Trends
10.5.2 Market Forecast
10.6 Energy and Utilities
10.6.1 Market Trends
10.6.2 Market Forecast
10.7 Construction
10.7.1 Market Trends
10.7.2 Market Forecast
10.8 Others
10.8.1 Market Trends
10.8.2 Market Forecast
11 Market Breakup by Region
11.1 North America
11.1.1 United States
11.1.1.1 Market Trends
11.1.1.2 Market Forecast
11.1.2 Canada
11.1.2.1 Market Trends
11.1.2.2 Market Forecast
11.2 Asia-Pacific
11.2.1 China
11.2.1.1 Market Trends
11.2.1.2 Market Forecast
11.2.2 Japan
11.2.2.1 Market Trends
11.2.2.2 Market Forecast
11.2.3 India
11.2.3.1 Market Trends
11.2.3.2 Market Forecast
11.2.4 South Korea
11.2.4.1 Market Trends
11.2.4.2 Market Forecast
11.2.5 Australia
11.2.5.1 Market Trends
11.2.5.2 Market Forecast
11.2.6 Indonesia
11.2.6.1 Market Trends
11.2.6.2 Market Forecast
11.2.7 Others
11.2.7.1 Market Trends
11.2.7.2 Market Forecast
11.3 Europe
11.3.1 Germany
11.3.1.1 Market Trends
11.3.1.2 Market Forecast
11.3.2 France
11.3.2.1 Market Trends
11.3.2.2 Market Forecast
11.3.3 United Kingdom
11.3.3.1 Market Trends
11.3.3.2 Market Forecast
11.3.4 Italy
11.3.4.1 Market Trends
11.3.4.2 Market Forecast
11.3.5 Spain
11.3.5.1 Market Trends
11.3.5.2 Market Forecast
11.3.6 Russia
11.3.6.1 Market Trends
11.3.6.2 Market Forecast
11.3.7 Others
11.3.7.1 Market Trends
11.3.7.2 Market Forecast
11.4 Latin America
11.4.1 Brazil
11.4.1.1 Market Trends
11.4.1.2 Market Forecast
11.4.2 Mexico
11.4.2.1 Market Trends
11.4.2.2 Market Forecast
11.4.3 Others
11.4.3.1 Market Trends
11.4.3.2 Market Forecast
11.5 Middle East and Africa
11.5.1 Market Trends
11.5.2 Market Breakup by Country
11.5.3 Market Forecast
12 SWOT Analysis
12.1 Overview
12.2 Strengths
12.3 Weaknesses
12.4 Opportunities
12.5 Threats
13 Value Chain Analysis
14 Porters Five Forces Analysis
14.1 Overview
14.2 Bargaining Power of Buyers
14.3 Bargaining Power of Suppliers
14.4 Degree of Competition
14.5 Threat of New Entrants
14.6 Threat of Substitutes
15 Price Analysis
16 Competitive Landscape
16.1 Market Structure
16.2 Key Players
16.3 Profiles of Key Players
16.3.1 Accruent LLC (Fortive Corporation)
16.3.1.1 Company Overview
16.3.1.2 Product Portfolio
16.3.2 Comarch SA
16.3.2.1 Company Overview
16.3.2.2 Product Portfolio
16.3.2.3 Financials
16.3.3 IFS AB
16.3.3.1 Company Overview
16.3.3.2 Product Portfolio
16.3.4 Infor (Koch Industries Inc.)
16.3.4.1 Company Overview
16.3.4.2 Product Portfolio
16.3.5 Microsoft Corporation
16.3.5.1 Company Overview
16.3.5.2 Product Portfolio
16.3.5.3 Financials
16.3.5.4 SWOT Analysis
16.3.6 Oracle Corporation
16.3.6.1 Company Overview
16.3.6.2 Product Portfolio
16.3.6.3 Financials
16.3.6.4 SWOT Analysis
16.3.7 Salesforce.com Inc.
16.3.7.1 Company Overview
16.3.7.2 Product Portfolio
16.3.7.3 Financials
16.3.7.4 SWOT Analysis
16.3.8 SAP SE
16.3.8.1 Company Overview
16.3.8.2 Product Portfolio
16.3.8.3 Financials
16.3.8.4 SWOT Analysis
16.3.9 ServiceMax
16.3.9.1 Company Overview
16.3.9.2 Product Portfolio
16.3.10 ServicePower Inc.
16.3.10.1 Company Overview
16.3.10.2 Product Portfolio
16.3.11 Trimble Inc.
16.3.11.1 Company Overview
16.3.11.2 Product Portfolio
16.3.11.3 Financials
16.3.11.4 SWOT Analysis
16.3.12 Zinier Inc.
16.3.12.1 Company Overview
16.3.12.2 Product Portfolio
List of Figures
Figure 1: Global: Field Service Management Market: Major Drivers and Challenges
Figure 2: Global: Field Service Management Market: Sales Value (in Billion US$), 2015-2020
Figure 3: Global: Field Service Management Market Forecast: Sales Value (in Billion US$), 2021-2026
Figure 4: Global: Field Service Management Market: Breakup by Solution (in %), 2020
Figure 5: Global: Field Service Management Market: Breakup by Service (in %), 2020
Figure 6: Global: Field Service Management Market: Breakup by Deployment Mode (in %), 2020
Figure 7: Global: Field Service Management Market: Breakup by Organization Size (in %), 2020
Figure 8: Global: Field Service Management Market: Breakup by End Use Industry (in %), 2020
Figure 9: Global: Field Service Management Market: Breakup by Region (in %), 2020
Figure 10: Global: Field Service Management (Schedule, Dispatch and Route Optimization) Market: Sales Value (in Million US$), 2015 & 2020
Figure 11: Global: Field Service Management (Schedule, Dispatch and Route Optimization) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 12: Global: Field Service Management (Customer Management) Market: Sales Value (in Million US$), 2015 & 2020
Figure 13: Global: Field Service Management (Customer Management) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 14: Global: Field Service Management (Work Order Management) Market: Sales Value (in Million US$), 2015 & 2020
Figure 15: Global: Field Service Management (Work Order Management) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 16: Global: Field Service Management (Inventory Management) Market: Sales Value (in Million US$), 2015 & 2020
Figure 17: Global: Field Service Management (Inventory Management) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 18: Global: Field Service Management (Service Contract Management) Market: Sales Value (in Million US$), 2015 & 2020
Figure 19: Global: Field Service Management (Service Contract Management) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 20: Global: Field Service Management (Reporting and Analytics) Market: Sales Value (in Million US$), 2015 & 2020
Figure 21: Global: Field Service Management (Reporting and Analytics) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 22: Global: Field Service Management (Other Solutions) Market: Sales Value (in Million US$), 2015 & 2020
Figure 23: Global: Field Service Management (Other Solutions) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 24: Global: Field Service Management (Implementation and Integration) Market: Sales Value (in Million US$), 2015 & 2020
Figure 25: Global: Field Service Management (Implementation and Integration) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 26: Global: Field Service Management (Training and Support) Market: Sales Value (in Million US$), 2015 & 2020
Figure 27: Global: Field Service Management (Training and Support) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 28: Global: Field Service Management (Consultancy Services) Market: Sales Value (in Million US$), 2015 & 2020
Figure 29: Global: Field Service Management (Consultancy Services) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 30: Global: Field Service Management (On-premises) Market: Sales Value (in Million US$), 2015 & 2020
Figure 31: Global: Field Service Management (On-premises) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 32: Global: Field Service Management (Cloud-based) Market: Sales Value (in Million US$), 2015 & 2020
Figure 33: Global: Field Service Management (Cloud-based) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 34: Global: Field Service Management (Large Enterprises) Market: Sales Value (in Million US$), 2015 & 2020
Figure 35: Global: Field Service Management (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 36: Global: Field Service Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2015 & 2020
Figure 37: Global: Field Service Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 38: Global: Field Service Management (BFSI) Market: Sales Value (in Million US$), 2015 & 2020
Figure 39: Global: Field Service Management (BFSI) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 40: Global: Field Service Management (IT and Telecom) Market: Sales Value (in Million US$), 2015 & 2020
Figure 41: Global: Field Service Management (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 42: Global: Field Service Management (Healthcare and Life Sciences) Market: Sales Value (in Million US$), 2015 & 2020
Figure 43: Global: Field Service Management (Healthcare and Life Sciences) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 44: Global: Field Service Management (Manufacturing) Market: Sales Value (in Million US$), 2015 & 2020
Figure 45: Global: Field Service Management (Manufacturing) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 46: Global: Field Service Management (Transportation and Logistics) Market: Sales Value (in Million US$), 2015 & 2020
Figure 47: Global: Field Service Management (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 48: Global: Field Service Management (Energy and Utilities) Market: Sales Value (in Million US$), 2015 & 2020
Figure 49: Global: Field Service Management (Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 50: Global: Field Service Management (Construction) Market: Sales Value (in Million US$), 2015 & 2020
Figure 51: Global: Field Service Management (Construction) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 52: Global: Field Service Management (Other End Use Industries) Market: Sales Value (in Million US$), 2015 & 2020
Figure 53: Global: Field Service Management (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 54: North America: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 55: North America: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 56: United States: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 57: United States: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 58: Canada: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 59: Canada: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 60: Asia-Pacific: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 61: Asia-Pacific: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 62: China: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 63: China: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 64: Japan: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 65: Japan: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 66: India: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 67: India: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 68: South Korea: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 69: South Korea: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 70: Australia: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 71: Australia: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 72: Indonesia: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 73: Indonesia: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 74: Others: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 75: Others: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 76: Europe: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 77: Europe: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 78: Germany: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 79: Germany: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 80: France: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 81: France: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 82: United Kingdom: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 83: United Kingdom: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 84: Italy: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 85: Italy: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 86: Spain: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 87: Spain: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 88: Russia: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 89: Russia: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 90: Others: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 91: Others: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 92: Latin America: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 93: Latin America: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 94: Brazil: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 95: Brazil: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 96: Mexico: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 97: Mexico: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 98: Others: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 99: Others: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 100: Middle East and Africa: Field Service Management Market: Sales Value (in Million US$), 2015 & 2020
Figure 101: Middle East and Africa: Field Service Management Market: Breakup by Country (in %), 2020
Figure 102: Middle East and Africa: Field Service Management Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 103: Global: Field Service Management Industry: SWOT Analysis
Figure 104: Global: Field Service Management Industry: Value Chain Analysis
Figure 105: Global: Field Service Management Industry: Porter's Five Forces Analysis
List of Tables
Table 1: Global: Field Service Management Market: Key Industry Highlights, 2020 and 2026
Table 2: Global: Field Service Management Market Forecast: Breakup by Solution (in Million US$), 2021-2026
Table 3: Global: Field Service Management Market Forecast: Breakup by Service (in Million US$), 2021-2026
Table 4: Global: Field Service Management Market Forecast: Breakup by Deployment Mode (in Million US$), 2021-2026
Table 5: Global: Field Service Management Market Forecast: Breakup by Organization Size (in Million US$), 2021-2026
Table 6: Global: Field Service Management Market Forecast: Breakup by End Use Industry (in Million US$), 2021-2026
Table 7: Global: Field Service Management Market Forecast: Breakup by Region (in Million US$), 2021-2026
Table 8: Global: Field Service Management Market: Competitive Structure
Table 9: Global: Field Service Management Market: Key Players