Global Unified Communications Market to Reach US$ 468 Billion by 2032, Fueled by Rising Adoption of BYOD and WFH Practices

June 15, 2023 | Technology & Media

According to the latest report by IMARC Group, titled “­­Unified Communications Market Report by Component (Solution, Services), Product (On-premises, Hosted), Organization Size (Small and Medium-sized Enterprises, Large Enterprises), End User (Enterprises, Education, Government, Healthcare, and Others), and Region 2024-2032,” the global unified communications market size reached US$ 127 Billion in 2023. Unified communications (UC) refers to a comprehensive integration of various communication tools and platforms to streamline and enhance collaboration and communication within organizations. It combines a range of communication services, such as voice, video, messaging, presence, and data sharing, into a single cohesive system accessible from different devices and locations. UC enables users to seamlessly switch between different communication channels and devices, creating a unified experience. In addition to this, it includes features such as screen sharing, file sharing, and virtual whiteboards, enabling teams to collaborate and work on projects collectively. It eliminates the limitations imposed by traditional siloed communication systems, allowing individuals and teams to connect and collaborate more effectively regardless of their physical location.


Global Unified Communications Market Trends:

The rising demand for streamlined and efficient communication tools to enhance collaboration and productivity across various organizations is primarily driving the market growth. Moreover, the emerging trends of work-from-home (WFH) and bring-your-own-device (BYOD) have fueled the demand for unified communications solutions that can be accessed from any device at any time, regardless of location, thus favoring the market growth. Besides this, the surging popularity of video conferencing as businesses seek cost-effective alternatives to travel and embrace remote work is presenting remunerative opportunities for market growth. In addition to this, the escalating use of unified communication among numerous organizations to provide personalized and responsive customer experiences through various channels, such as email, phone, chat, and social media, is contributing to the market growth. Concurrent with this, the widespread integration of cloud services and the mobile-first approach of UC solutions are acting as a significant growth-inducing factor. Furthermore, ongoing technological advancements, including the incorporation of artificial intelligence (AI), machine learning (ML), and the Internet of Things (IoT), with UC solutions to enhance product capabilities and functionalities, are creating an optimistic outlook for the market growth. Looking forward, the market value is projected to reach US$ 468 Billion by 2032, expanding at a CAGR of 15.4% during 2024-2032.


Market Summary:

  • On the basis of the component, the market has been divided into solution (instant and unified messaging, audio and video conferencing, IP telephony, and others), and services (professional and managed services). Currently, solution dominate the market, holding the largest share.
  • Based on the product, the market is bifurcated into on-premises and hosted. Between these, on-premises represents the biggest market segment.
  • On the basis of the organization size, the market has been segregated into small and medium-sized enterprises, and large enterprises. At present, large enterprises account for the majority of the global share.
  • Based on the end user, the market is categorized into enterprises, education, government, healthcare, and others.
  • On a regional basis, the market has been segmented into North America (the United States and Canada), Asia-Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others), Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others), Latin America (Brazil, Mexico, and others), and Middle East and Africa. Among these, North America enjoys the leading position in the market.
  • The competitive landscape of the market has also been examined, with some of the key players being 8x8 Inc., Avaya Holdings Corp., Cisco Systems Inc., GoTo (Citrix Systems Inc.), Huawei Technologies Co. Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation (AT&T Inc.), Ringcentral Inc., Verizon Communications Inc. and Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson).


Report Scope:

Report Features Details
Base Year of the Analysis 2023
Historical Period 2018-2023
Forecast Period 2024-2032
Units US$ Billion
Segment Coverage Component, Product, Organization Size, End User, Region
Region Covered  Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered 8x8 Inc., Avaya Holdings Corp., Cisco Systems Inc., GoTo (Citrix Systems Inc.), Huawei Technologies Co. Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation (AT&T Inc.), Ringcentral Inc., Verizon Communications Inc. and Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson).
Customization Scope 10% Free Customization
Report Price and Purchase Option Single User License: US$ 3899
Five User License: US$ 4899
Corporate License: US$ 5899
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)


About Us:

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.


Contact Us:

IMARC Group
134 N 4th St.
Brooklyn, NY 11249, USA
Email: Sales@imarcgroup.com
Americas:- +1 631 791 1145 | Africa and Europe :- +44-753-713-2163 | Asia: +91-120-433-0800

Need more help?

  • Speak to our experienced analysts for insights on the current market scenarios.
  • Include additional segments and countries to customize the report as per your requirement.
  • Gain an unparalleled competitive advantage in your domain by understanding how to utilize the report and positively impacting your operations and revenue.
  • For further assistance, please connect with our analysts.
Global Unified Communications Market to Reach US$ 468 Billion by 2032, Fueled by Rising Adoption of BYOD and WFH Practices
Purchase options




Benefits of Customization

Personalize this research

Triangulate with your data

Get data as per your format and definition

Gain a deeper dive into a specific application, geography, customer, or competitor

Any level of personalization

Get in Touch With Us
UNITED STATES

Phone: +1-631-791-1145

INDIA

Phone: +91-120-433-0800

UNITED KINGDOM

Phone: +44-753-713-2163

Email: sales@imarcgroup.com

Client Testimonials

Aktive Services

IMARC made the whole process easy. Everyone I spoke with via email was polite, easy to deal with, kept their promises regarding delivery timelines and were solutions focused. From my first contact, I was grateful for the professionalism shown by the whole IMARC team. I recommend IMARC to all that need timely, affordable information and advice. My experience with IMARC was excellent and I can not fault it.

Read More
Greenfish S.A.

The IMARC team was very reactive and flexible with regard to our requests. A very good overall experience. We are happy with the work that IMARC has provided, very complete and detailed. It has contributed to our business needs and provided the market visibility that we required

Read More
Colruyt Group

We were very happy with the collaboration between IMARC and Colruyt. Not only were your prices competitive, IMARC was also pretty fast in understanding the scope and our needs for this project. Even though it was not an easy task, performing a market research during the COVID-19 pandemic, you were able to get us the necessary information we needed. The IMARC team was very easy to work with and they showed us that it would go the extra mile if we needed anything extra

Read More
KRISHAK BHARTI CO-OP LTD

Last project executed by your team was as per our expectations. We also would like to associate for more assignments this year. Kudos to your team.

Read More
Zee Media Corp. Ltd.

We would be happy to reach out to IMARC again, if we need Market Research/Consulting/Consumer Research or any associated service. Overall experience was good, and the data points were quite helpful.

Read More
Arabian Plastic Manufacturing Company Ltd.

The figures of market study were very close to our assumed figures. The presentation of the study was neat and easy to analyse. The requested details of the study were fulfilled. My overall experience with the IMARC Team was satisfactory.

Read More
Sumitomo Corporation

The overall cost of the services were within our expectations. I was happy to have good communications in a timely manner. It was a great and quick way to have the information I needed.

Read More
Hameln Rds

My questions and concerns were answered in a satisfied way. The costs of the services were within our expectations. My overall experience with the IMARC Team was very good.

Read More
Quality Consultants BV

I agree the report was timely delivered, meeting the key objectives of the engagement. We had some discussion on the contents, adjustments were made fast and accurate. The response time was minimum in each case. Very good. You have a satisfied customer.

Read More
TATA Advanced Systems Limited

We would be happy to reach out to IMARC for more market reports in the future. The response from the account sales manager was very good. I appreciate the timely follow ups and post purchase support from the team. My overall experience with IMARC was good.

Read More
Stax

IMARC was a good solution for the data points that we really needed and couldn't find elsewhere. The team was easy to work, quick to respond, and flexible to our customization requests.

Read More