Change Language

Select Language

COVID-19
The pandemic continues to cause unprecedented disruption across industries worldwide.
Get detailed insights regarding the impact of COVID-19 on the market.

Unified Communications Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027

Market Overview:

The global unified communications market size reached US$ 89.37 Billion in 2021. Looking forward, IMARC Group expects the market to reach US$ 237.74 Billion by 2027, exhibiting a growth rate (CAGR) of 17.50% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.

Unified communications (UC) refer to systems that provide and combine multiple enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing. It improves business operations and human communications by regulating workflow, lowering latency, and eliminating media and device dependencies. UC provides several other benefits, including improved efficiency of tools and applications, such as UC-as-a-Service (UCaaS), better prioritization of information, maximized revenue of business processes, and enhanced customer service. As a result, it finds extensive applications across the energy and utilities, healthcare, manufacturing, aerospace and defense, telecommunication, and banking, financial services, and insurance (BFSI) industries.

Unified Communications Market Trends:

The rising proliferation of mobile phones and the growing trend of Bring Your Device (BYOD) and the hybrid workplace model across the globe are among the key factors creating a positive outlook for the market. Unified communications enable precise and instant communication between employees, provide a highly contextualized mobile service, and promote team collaborations. In line with this, the rising demand for the solution across enterprises to offer mobility, flexibility, and increased productivity is acting as another growth-inducing factor. Apart from this, the integration of artificial intelligence (AI) in unified communications to analyze conversations, simplify and automate tasks, and deliver supporting information is providing an impetus to the market growth. Additionally, the deployment of cloud-based solutions and enhanced software, such as Web Real-Time Communication (WebRTC) in UC, have enabled users to join web conferences and make calls online simultaneously, which, in turn, is supporting the market growth. Other factors, including the strong global presence of social media, extensive research and development (R&D) activities, and the implementation of various government initiatives toward adopting unified communication solutions for daily operations in various end-use industries, are anticipated to drive the market toward growth.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global unified communications market report, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on component, product, organization size and end user.

Breakup by Component:

  • Solution
    • Instant and Unified Messaging
    • Audio and Video Conferencing
    • IP Telephony
    • Others
  • Services
    • Professional Services
    • Managed Services
       

Breakup by Product:

  • On-premises
  • Hosted
     

Breakup by Organization Size:

  • Small and Medium-sized Enterprises
  • Large Enterprises
     

Breakup by End User:

  • Enterprises
  • Education
  • Government
  • Healthcare
  • Others
     

Breakup by Region:

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa
     

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being 8x8 Inc., Avaya Holdings Corp., Cisco Systems Inc., GoTo (Citrix Systems Inc.), Huawei Technologies Co. Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation (AT&T Inc.), Ringcentral Inc., Verizon Communications Inc. and Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson).

Report Coverage:

Report Features Details
Base Year of the Analysis 2021
    Historical Period 2016-2021
Forecast Period 2022-2027
Units US$ Billion
Segment Coverage Component, Product, Organization Size, End User, Region
Region Covered  Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered 8x8 Inc., Avaya Holdings Corp., Cisco Systems Inc., GoTo (Citrix Systems Inc.), Huawei Technologies Co. Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation (AT&T Inc.), Ringcentral Inc., Verizon Communications Inc. and Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson).
Customization Scope 10% Free Customization
Report Price and Purchase Option Single User License: US$ 2499
Five User License: US$ 3499
Corporate License: US$ 4499
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

 

Key Questions Answered in This Report:

  • How has the global unified communications market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global unified communications market?
  • What are the key regional markets?
  • What is the breakup of the market based on the component?
  • What is the breakup of the market based on the product?
  • What is the breakup of the market based on the organization size?
  • What is the breakup of the market based on the end user?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global unified communications market and who are the key players?
  • What is the degree of competition in the industry?

1    Preface
2    Scope and Methodology

    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3    Executive Summary
4    Introduction

    4.1    Overview
    4.2    Key Industry Trends
5    Global Unified Communications Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6    Market Breakup by Component
    6.1    Solution
        6.1.1 Market Trends
        6.1.2 Key Segments
           6.1.2.1 Instant and Unified Messaging
           6.1.2.2 Audio and Video Conferencing
           6.1.2.3 IP Telephony
           6.1.2.4 Others
        6.1.3 Market Forecast
    6.2    Services
        6.2.1 Market Trends
        6.2.2 Key Segments
           6.2.2.1 Professional Services
           6.2.2.2 Managed Services
        6.2.3 Market Forecast
7    Market Breakup by Product
    7.1    On-premises
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    Hosted
        7.2.1 Market Trends
        7.2.2 Market Forecast
8    Market Breakup by Organization Size
    8.1    Small and Medium-sized Enterprises
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    Large Enterprises
        8.2.1 Market Trends
        8.2.2 Market Forecast
9    Market Breakup by End User
    9.1    Enterprises
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    Education
        9.2.1 Market Trends
        9.2.2 Market Forecast
    9.3    Government
        9.3.1 Market Trends
        9.3.2 Market Forecast
    9.4    Healthcare
        9.4.1 Market Trends
        9.4.2 Market Forecast
    9.5    Others
        9.5.1 Market Trends
        9.5.2 Market Forecast
10    Market Breakup by Region
    10.1    North America
        10.1.1 United States
           10.1.1.1 Market Trends
           10.1.1.2 Market Forecast
        10.1.2 Canada
           10.1.2.1 Market Trends
           10.1.2.2 Market Forecast
    10.2    Asia-Pacific
        10.2.1 China
           10.2.1.1 Market Trends
           10.2.1.2 Market Forecast
        10.2.2 Japan
           10.2.2.1 Market Trends
           10.2.2.2 Market Forecast
        10.2.3 India
           10.2.3.1 Market Trends
           10.2.3.2 Market Forecast
        10.2.4 South Korea
           10.2.4.1 Market Trends
           10.2.4.2 Market Forecast
        10.2.5 Australia
           10.2.5.1 Market Trends
           10.2.5.2 Market Forecast
        10.2.6 Indonesia
           10.2.6.1 Market Trends
           10.2.6.2 Market Forecast
        10.2.7 Others
           10.2.7.1 Market Trends
           10.2.7.2 Market Forecast
    10.3    Europe
        10.3.1 Germany
           10.3.1.1 Market Trends
           10.3.1.2 Market Forecast
        10.3.2 France
           10.3.2.1 Market Trends
           10.3.2.2 Market Forecast
        10.3.3 United Kingdom
           10.3.3.1 Market Trends
           10.3.3.2 Market Forecast
        10.3.4 Italy
           10.3.4.1 Market Trends
           10.3.4.2 Market Forecast
        10.3.5 Spain
           10.3.5.1 Market Trends
           10.3.5.2 Market Forecast
        10.3.6 Russia
           10.3.6.1 Market Trends
           10.3.6.2 Market Forecast
        10.3.7 Others
           10.3.7.1 Market Trends
           10.3.7.2 Market Forecast
    10.4    Latin America
        10.4.1 Brazil
           10.4.1.1 Market Trends
           10.4.1.2 Market Forecast
        10.4.2 Mexico
           10.4.2.1 Market Trends
           10.4.2.2 Market Forecast
        10.4.3 Others
           10.4.3.1 Market Trends
           10.4.3.2 Market Forecast
    10.5    Middle East and Africa
        10.5.1 Market Trends
        10.5.2 Market Breakup by Country
        10.5.3 Market Forecast
11    SWOT Analysis
    11.1    Overview
    11.2    Strengths
    11.3    Weaknesses
    11.4    Opportunities
    11.5    Threats
12    Value Chain Analysis
13    Porters Five Forces Analysis

    13.1    Overview
    13.2    Bargaining Power of Buyers
    13.3    Bargaining Power of Suppliers
    13.4    Degree of Competition
    13.5    Threat of New Entrants
    13.6    Threat of Substitutes
14    Price Analysis
15    Competitive Landscape

    15.1    Market Structure
    15.2    Key Players
    15.3    Profiles of Key Players
        15.3.1    8x8 Inc.
           15.3.1.1 Company Overview
           15.3.1.2 Product Portfolio
           15.3.1.3 Financials
           15.3.1.4 SWOT Analysis
        15.3.2    Avaya Holdings Corp.
           15.3.2.1 Company Overview
           15.3.2.2 Product Portfolio
           15.3.2.3 Financials
           15.3.2.4 SWOT Analysis
        15.3.3    Cisco Systems Inc.
           15.3.3.1 Company Overview
           15.3.3.2 Product Portfolio
           15.3.3.3 Financials
           15.3.3.4 SWOT Analysis
        15.3.4    GoTo (Citrix Systems Inc.)
           15.3.4.1 Company Overview
           15.3.4.2 Product Portfolio
           15.3.4.3 SWOT Analysis
        15.3.5    Huawei Technologies Co. Ltd.
           15.3.5.1 Company Overview
           15.3.5.2 Product Portfolio
           15.3.5.3 SWOT Analysis
        15.3.6    Microsoft Corporation
           15.3.6.1 Company Overview
           15.3.6.2 Product Portfolio
           15.3.6.3 Financials
           15.3.6.4 SWOT Analysis
        15.3.7    Mitel Networks Corporation
           15.3.7.1 Company Overview
           15.3.7.2 Product Portfolio
        15.3.8    NEC Corporation (AT&T Inc.)
           15.3.8.1 Company Overview
           15.3.8.2 Product Portfolio
           15.3.8.3 Financials
           15.3.8.4 SWOT Analysis
        15.3.9    Ringcentral Inc.
           15.3.9.1 Company Overview
           15.3.9.2 Product Portfolio
           15.3.9.3 Financials
        15.3.10    Verizon Communications Inc.
           15.3.10.1 Company Overview
           15.3.10.2 Product Portfolio
           15.3.10.3 Financials
           15.3.10.4 SWOT Analysis
        15.3.11    Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson)
           15.3.11.1 Company Overview
           15.3.11.2 Product Portfolio
           15.3.11.3 Financials
           15.3.11.4 SWOT Analysis

List of Figures

Figure 1: Global: Unified Communications Market: Major Drivers and Challenges
Figure 2: Global: Unified Communications Market: Sales Value (in Billion US$), 2016-2021
Figure 3: Global: Unified Communications Market Forecast: Sales Value (in Billion US$), 2022-2027
Figure 4: Global: Unified Communications Market: Breakup by Component (in %), 2021
Figure 5: Global: Unified Communications Market: Breakup by Product (in %), 2021
Figure 6: Global: Unified Communications Market: Breakup by Organization Size (in %), 2021
Figure 7: Global: Unified Communications Market: Breakup by End User (in %), 2021
Figure 8: Global: Unified Communications Market: Breakup by Region (in %), 2021
Figure 9: Global: Unified Communications (Solution) Market: Sales Value (in Million US$), 2016 & 2021
Figure 10: Global: Unified Communications (Solution) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 11: Global: Unified Communications (Services) Market: Sales Value (in Million US$), 2016 & 2021
Figure 12: Global: Unified Communications (Services) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 13: Global: Unified Communications (On-premises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 14: Global: Unified Communications (On-premises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 15: Global: Unified Communications (Hosted) Market: Sales Value (in Million US$), 2016 & 2021
Figure 16: Global: Unified Communications (Hosted) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 17: Global: Unified Communications (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 18: Global: Unified Communications (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 19: Global: Unified Communications (Large Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 20: Global: Unified Communications (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 21: Global: Unified Communications (Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 22: Global: Unified Communications (Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 23: Global: Unified Communications (Education) Market: Sales Value (in Million US$), 2016 & 2021
Figure 24: Global: Unified Communications (Education) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 25: Global: Unified Communications (Government) Market: Sales Value (in Million US$), 2016 & 2021
Figure 26: Global: Unified Communications (Government) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 27: Global: Unified Communications (Healthcare) Market: Sales Value (in Million US$), 2016 & 2021
Figure 28: Global: Unified Communications (Healthcare) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 29: Global: Unified Communications (Other End Users) Market: Sales Value (in Million US$), 2016 & 2021
Figure 30: Global: Unified Communications (Other End Users) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 31: North America: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 32: North America: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 33: United States: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 34: United States: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 35: Canada: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 36: Canada: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 37: Asia-Pacific: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 38: Asia-Pacific: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 39: China: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 40: China: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 41: Japan: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 42: Japan: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 43: India: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 44: India: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 45: South Korea: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 46: South Korea: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 47: Australia: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 48: Australia: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 49: Indonesia: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 50: Indonesia: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 51: Others: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 52: Others: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 53: Europe: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 54: Europe: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 55: Germany: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 56: Germany: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 57: France: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 58: France: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 59: United Kingdom: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 60: United Kingdom: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 61: Italy: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 62: Italy: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 63: Spain: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 64: Spain: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 65: Russia: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 66: Russia: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 67: Others: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 68: Others: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 69: Latin America: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 70: Latin America: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 71: Brazil: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 72: Brazil: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 73: Mexico: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 74: Mexico: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 75: Others: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 76: Others: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 77: Middle East and Africa: Unified Communications Market: Sales Value (in Million US$), 2016 & 2021
Figure 78: Middle East and Africa: Unified Communications Market: Breakup by Country (in %), 2021
Figure 79: Middle East and Africa: Unified Communications Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 80: Global: Unified Communications Industry: SWOT Analysis
Figure 81: Global: Unified Communications Industry: Value Chain Analysis
Figure 82: Global: Unified Communications Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: Unified Communications Market: Key Industry Highlights, 2021 and 2027
Table 2: Global: Unified Communications Market Forecast: Breakup by Component (in Million US$), 2022-2027
Table 3: Global: Unified Communications Market Forecast: Breakup by Product (in Million US$), 2022-2027
Table 4: Global: Unified Communications Market Forecast: Breakup by Organization Size (in Million US$), 2022-2027
Table 5: Global: Unified Communications Market Forecast: Breakup by End User (in Million US$), 2022-2027
Table 6: Global: Unified Communications Market Forecast: Breakup by Region (in Million US$), 2022-2027
Table 7: Global: Unified Communications Market: Competitive Structure
Table 8: Global: Unified Communications Market: Key Players


Note: We value your privacy and will never rent or sell your email address. Privacy policy

Need more help?

  •   Speak to our experienced analysts for insights on the current market scenarios.
  •   Include additional segments and countries to customize the report as per your requirement.
  •   Gain an unparalleled competitive advantage in your domain by understanding how to utilize the report and positively impacting your operations and revenue.
  •   For further assistance, please connect with our analysts.

Purchase Options




$ 2499

REACH OUT TO US

Call us on

( US: +1-631-791-1145 )
( UK: +44-753-713-2163 )
( India: +91 120 433 0800 )


Drop us an email at

sales@imarcgroup.com

Social Links