The global unified communications market size reached US$ 89.37 Billion in 2021. Looking forward, IMARC Group expects the market to reach US$ 237.74 Billion by 2027, exhibiting a growth rate (CAGR) of 17.50% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.
Unified communications (UC) refer to systems that provide and combine multiple enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing. It improves business operations and human communications by regulating workflow, lowering latency, and eliminating media and device dependencies. UC provides several other benefits, including improved efficiency of tools and applications, such as UC-as-a-Service (UCaaS), better prioritization of information, maximized revenue of business processes, and enhanced customer service. As a result, it finds extensive applications across the energy and utilities, healthcare, manufacturing, aerospace and defense, telecommunication, and banking, financial services, and insurance (BFSI) industries.
Unified Communications Market Trends:
The rising proliferation of mobile phones and the growing trend of Bring Your Device (BYOD) and the hybrid workplace model across the globe are among the key factors creating a positive outlook for the market. Unified communications enable precise and instant communication between employees, provide a highly contextualized mobile service, and promote team collaborations. In line with this, the rising demand for the solution across enterprises to offer mobility, flexibility, and increased productivity is acting as another growth-inducing factor. Apart from this, the integration of artificial intelligence (AI) in unified communications to analyze conversations, simplify and automate tasks, and deliver supporting information is providing an impetus to the market growth. Additionally, the deployment of cloud-based solutions and enhanced software, such as Web Real-Time Communication (WebRTC) in UC, have enabled users to join web conferences and make calls online simultaneously, which, in turn, is supporting the market growth. Other factors, including the strong global presence of social media, extensive research and development (R&D) activities, and the implementation of various government initiatives toward adopting unified communication solutions for daily operations in various end-use industries, are anticipated to drive the market toward growth.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global unified communications market report, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on component, product, organization size and end user.
Breakup by Component:
- Instant and Unified Messaging
- Audio and Video Conferencing
- IP Telephony
- Professional Services
- Managed Services
Breakup by Product:
Breakup by Organization Size:
- Small and Medium-sized Enterprises
- Large Enterprises
Breakup by End User:
Breakup by Region:
- North America
- South Korea
- United Kingdom
- Latin America
- Middle East and Africa
The competitive landscape of the industry has also been examined along with the profiles of the key players being 8x8 Inc., Avaya Holdings Corp., Cisco Systems Inc., GoTo (Citrix Systems Inc.), Huawei Technologies Co. Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation (AT&T Inc.), Ringcentral Inc., Verizon Communications Inc. and Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson).
|Base Year of the Analysis
| Historical Period
||Component, Product, Organization Size, End User, Region
|| Asia Pacific, Europe, North America, Latin America, Middle East and Africa
||United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
||8x8 Inc., Avaya Holdings Corp., Cisco Systems Inc., GoTo (Citrix Systems Inc.), Huawei Technologies Co. Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation (AT&T Inc.), Ringcentral Inc., Verizon Communications Inc. and Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson).
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Key Questions Answered in This Report:
- How has the global unified communications market performed so far and how will it perform in the coming years?
- What has been the impact of COVID-19 on the global unified communications market?
- What are the key regional markets?
- What is the breakup of the market based on the component?
- What is the breakup of the market based on the product?
- What is the breakup of the market based on the organization size?
- What is the breakup of the market based on the end user?
- What are the various stages in the value chain of the industry?
- What are the key driving factors and challenges in the industry?
- What is the structure of the global unified communications market and who are the key players?
- What is the degree of competition in the industry?