Incident Response Services Market

Incident Response Services Market Size:

The global incident response services market size reached US$ 30.0 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 138.8 Billion by 2032, exhibiting a growth rate (CAGR) of 17.98% during 2024-2032. The market is primarily driven by the rising frequency and sophistication of cyber-attacks, rising organizational need for robust incident response solutions, emerging trends of remote work and cloud services, growing adoption of digital transformation initiatives, and increasing regulatory compliance requirements.

Incident Response Services Market Analysis:

• Major Market Drivers: The incident response services market size is driven by the rising instances of sophisticated cyber-attacks, the urgent need for regulatory compliance, and the emerging digital transformation initiatives. In line with this, the growing adoption of remote work and cloud services has heightened the need for effective incident response strategies to address evolving security vulnerabilities. Consequently, companies are increasingly investing in incident response solutions to protect against data breaches, ensure business continuity, and mitigate financial and reputational damage.
• Key Market Trends: Key trends of incident response services market share include the incorporation of technologies like artificial intelligence and machine learning for improved threat detection and response automation. There is also a growing emphasis on proactive threat hunting and vulnerability assessment to prevent incidents before they occur. Managed detection and response (MDR) services are gaining popularity, offering continuous monitoring and rapid response capabilities. Furthermore, collaboration between public and private sectors is increasing to share threat intelligence and improve overall cybersecurity resilience.
• Geographical Trends: North America leads the Incident Response Services market due to high adoption of advanced technologies, stringent regulatory frameworks, and a well-established cybersecurity infrastructure. The presence of numerous key industry players and a high frequency of sophisticated cyber-attacks drive the demand for robust incident response solutions. Additionally, significant investments in cybersecurity and continuous innovation contribute to North America's dominant position in the market.
• Competitive Landscape: Some of the major market players in the incident response services industry include Accenture plc, BAE Systems plc, Check Point Software Technologies Ltd., Cisco Systems Inc., CrowdStrike Holdings Inc., Deloitte Touche Tohmatsu Limited, FireEye Security Holdings US LLC, Fortinet Inc., International Business Machines Corporation, AO Kaspersky Lab, NEC Corporation, Optiv Security Inc., Rapid7 and Vmware Inc. (Dell Technologies Inc.). among many others.
• Challenges and Opportunities: Opportunities in the market include the expanding demand for cloud-based incident response solutions and the growing need for specialized services in emerging markets. However, challenges like a shortage of skilled cybersecurity professionals and the complexity of managing diverse IT environments hinder market growth. Additionally, the evolving nature of cyber threats requires continuous innovation and adaptation of incident response strategies to effectively mitigate risks and ensure robust protection.
   

Incident Response Services Market Trends:

Increasing Instances of Cyber-Attacks

The rising frequency and sophistication of cyber-attacks are driving the demand for incident response services. According to industry reports, in 2023, there were 2,365 cyberattacks affecting 343,338,964 victims. This represents a 72% increase in data breaches compared to 2021, the previous record year. The average cost of a data breach is $4.45 million. Email was the primary delivery method for malware, accounting for approximately 35% of malware incidents. Furthermore, 94% of organizations reported experiencing email security incidents. As attackers are becoming more well-funded and organized, companies need robust solutions to detect, respond to, and recover from cyber incidents, protecting sensitive data and maintaining business continuity. As a result, an incident response strategy is required to boost response preparedness to various security occurrences.

Rising Regulatory Compliance

Organizations must implement effective incident response plans due to stringent regulatory requirements, which vary by location and industry. Common regulations include the General Data Protection Regulation (GDPR), mandating strict personal data protection with penalties up to €20 million or 4% of global turnover. The California Consumer Privacy Act (CCPA) allows consumers to access and control their data, with penalties up to $7,500 per violation. Canada's PIPEDA imposes fines up to CAD$100,000 for non-compliance. Brazil's LGPD enforces data protection with penalties up to 50 million Brazilian reals. South Africa's POPI Act and the U.S.'s HIPAA ensure stringent data security and privacy. Hence, compliance with these regulations ensures data protection and minimizes legal and financial repercussions, thereby driving the market growth.

Growing Inclination Toward Digital Transformation

The shift toward digital transformation, including cloud adoption and remote work, increases the attack surface for cyber threats. As of 2023, 12.7% of full-time employees work from home, and 28.2% follow a hybrid work model. By 2025, it is estimated that 32.6 million Americans, or about 22% of the workforce, will be working remotely as per industry reports. Organizations are investing in incident response services to secure their digital assets and ensure seamless operations in the face of evolving security challenges. For instance, according to the Data Breach Report 2023 by IBM, 51% of organizations plan to increase security investments due to breaches, focusing on incident response planning, employee training, and threat detection tools. The report also found that organizations extensively using security AI and automation save an average of USD 1.76 million compared to those that don’t.

Incident Response Services Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the global, regional, and country levels for 2024-2032. Our report has categorized the market based on component, service type, security type, deployment mode, enterprise size, and end use industry.

Breakup by Component:

• Solution
• Services
   

The report has provided a detailed breakup and analysis of the market based on the component. This includes solution and services.

In the incident response services market, the demand for solutions is driven by the need for automated and efficient tools to detect, respond to, and mitigate security threats, given the increasing complexity and frequency of cyberattacks. Advanced software for real-time monitoring, threat intelligence, and automated response capabilities, along with compliance requirements and integration with existing security infrastructure, are key factors.

Concurrently, the demand for services is propelled by the need for expertise in managing cyber incidents, encompassing threat assessment, incident investigation, and remediation. The shortage of skilled cybersecurity professionals and the necessity for continuous support and rapid response further drive the demand for outsourced services, including consulting, managed services, and training.

Breakup by Service Type:

• Retainer
• Assessment and Response
• Tabletop Exercises
• Incident Response Planning and Development
• Advanced Threat Hunting
• Others
   

Assessment and response holds the largest share of the industry

A detailed breakup and analysis of the market based on the service type have also been provided in the report. This includes retainer, assessment and response, tabletop exercises, incident response planning and development, advanced threat hunting, and others. According to the report, assessment and response accounted for the largest market share.

Assessment and response dominate the incident response services market due to the critical need for organizations to identify, analyze, and mitigate security threats promptly. Effective assessment allows for the rapid identification of vulnerabilities and the extent of breaches, which is essential for minimizing damage. The response aspect involves immediate actions to contain, eradicate, and recover from incidents, ensuring business continuity and reducing downtime. With cyberattacks becoming more sophisticated and frequent, the demand for comprehensive assessment and response services grows, driven by regulatory compliance requirements, the need for specialized expertise, and the importance of maintaining trust and reputation. The ability to swiftly and effectively manage incidents through these services is paramount, making them a cornerstone of the market.

Breakup by Security Type:

• Web Security
• Application Security
• Endpoint Security
• Network Security
• Cloud Security
   

The report has provided a detailed breakup and analysis of the market based on the security type. This includes web security, application security, endpoint security, network security, and cloud security.

The incident response services market is driven by various factors categorized by security type. Web security is bolstered by the increasing sophistication of cyber threats targeting web applications, necessitating robust defense mechanisms to protect sensitive data and ensure compliance with regulations. Organizations are more concerned about protecting sensitive customer data and preventing data breaches, which has led to a higher demand for robust web security measures.

Application security incident response services are driven by the growing reliance on software applications for critical business functions. The increasing complexity and interconnectedness of applications make them prime targets for cyberattacks, necessitating specialized incident response solutions. As businesses adopt DevOps and agile methodologies, the need for continuous security assessment and rapid incident response becomes critical.

The drivers for endpoint security incident response services include the growing number of endpoints, such as laptops, smartphones, and IoT devices, which expand the attack surface for cybercriminals. The shift towards remote work and bring your own device (BYOD) policies has intensified the need for comprehensive endpoint protection and rapid incident response. Advanced persistent threats (APTs) and ransomware attacks specifically target endpoints, making effective incident response crucial.

Network security incident response services are driven by the increasing complexity and scale of organizational networks, which are becoming more vulnerable to sophisticated cyberattacks. The rise of hybrid and remote work environments has expanded network boundaries, necessitating advanced monitoring and rapid response capabilities. Persistent threats like network intrusions and data exfiltration require robust incident response strategies to minimize downtime and data loss.

The drivers for cloud security incident response services are primarily the widespread adoption of cloud computing and the associated increase in security challenges. As organizations migrate critical workloads to the cloud, they face new threats that require specialized incident response capabilities. The dynamic and scalable nature of cloud environments makes traditional security approaches insufficient, necessitating advanced incident response solutions.

Breakup by Deployment Mode:

• Cloud-based
• On-premises
   

A detailed breakup and analysis of the market based on the deployment mode have also been provided in the report. This includes cloud-based and on-premises.

The cloud-based incident response service market is driven by the increasing adoption of cloud computing across various industries. Organizations are migrating to cloud environments for scalability, cost-efficiency, and flexibility, making cloud-based incident response services essential for safeguarding data and applications. The rising frequency and sophistication of cyberattacks necessitate robust cloud-based security solutions that can quickly identify, mitigate, and respond to incidents.

The on-premises incident response service market is driven by the need for enhanced security control and data privacy. Organizations with stringent data protection policies and those operating in highly regulated industries prefer on-premises solutions to maintain direct control over their incident response processes. These solutions offer tailored security measures that can be customized to meet specific organizational needs and compliance requirements.

Breakup by Enterprise Size:

• Small and Medium-sized Enterprises
• Large Enterprises
   

Large enterprise dominates the market

The report has provided a detailed breakup and analysis of the market based on the enterprise size. This includes small and medium-sized and large enterprises. According to the report, large enterprises represented the largest segment.

Large enterprises dominate the incident response services market due to their extensive and complex IT infrastructure, which increases the likelihood of cyber threats and necessitates robust incident management solutions. These organizations possess significant financial resources to invest in advanced security technologies and specialized services. For instance, in March 2024, Thrive, a leading managed services provider, has launched a new service called Thrive Incident Response & Remediation to help businesses manage and recover from cybersecurity incidents. This service focuses on containing and eliminating cyber threats while providing engineering support for system restoration.

Breakup by End Use Industry:

• IT and Telecom
• BFSI
• Government
• Transportation
• Healthcare
• Others
   

IT and telecom represents the predominant market segment

A detailed breakup and analysis of the market based on the end use industry have also been provided in the report. This includes IT and telecom, BFSI, government, transportation, healthcare, and others. According to the report, IT and telecom accounted for the largest market share.

The IT and telecom sector represents the predominant market segment for incident response services due to their critical role in maintaining digital infrastructure and connectivity. These industries handle vast amounts of sensitive data and rely on complex, interconnected systems, making them prime targets for cyberattacks. The widespread adoption of new technologies and the increasing sophistication of threats necessitate robust incident response strategies to minimize downtime, protect data, and ensure regulatory compliance. For instance, in August 2023, the UK's National Cyber Security Centre (NCSC) has expanded its Cyber Incident Response (CIR) programme by introducing a second tier of service providers. This expansion aims to allow more cyber-attack victims to access assured incident response specialists. The new tier is designed to extend the benefits of the CIR service to a broader range of organizations, enabling them to quickly and easily find trusted incident response providers during cyber-attacks.

Breakup by Region:

• North America
  • United States
  • Canada
• Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
• Latin America
  • Brazil
  • Mexico
  • Others
• Middle East and Africa
   

North America leads the market, accounting for the largest incident response services market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America represents the largest regional market for incident response services.

North America leads the global incident response services market due to its advanced technological infrastructure, high cybersecurity awareness, and significant investment in cybersecurity measures. The region is home to numerous leading cybersecurity firms and experts, fostering innovation and robust incident response strategies. Additionally, stringent regulatory requirements and compliance standards drive organizations to adopt comprehensive security protocols. For instance, the Biden-Harris Administration unveiled the National Cybersecurity Strategy on March 2, 2023, aiming to ensure that all Americans experience the benefits of a secure digital ecosystem. This Strategy emphasizes the importance of strong collaboration, especially between the public and private sectors, for safeguarding cyberspace. It introduces two major changes in the way the United States assigns roles, responsibilities, and resources in the realm of cybersecurity.

The prevalence of cyber threats in North America also necessitates strong incident response capabilities, prompting continuous advancements in this field. According to industry reports, the United States remains the most highly targeted country with 46% of global cyberattacks being directed towards Americans. Furthermore, collaboration between private and public sectors enhances threat intelligence sharing and response efficiency, solidifying North America's leadership in global incident response services.

Competitive Landscape:

• The market research report has also provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the major market players in the incident response services industry include Accenture plc, BAE Systems plc, Check Point Software Technologies Ltd., Cisco Systems Inc., CrowdStrike Holdings Inc., Deloitte Touche Tohmatsu Limited, FireEye Security Holdings US LLC, Fortinet Inc., International Business Machines Corporation, AO Kaspersky Lab, NEC Corporation, Optiv Security Inc., Rapid7 and Vmware Inc. (Dell Technologies Inc.).

  (Please note that this is only a partial list of the key players, and the complete list is provided in the report.)

• The incident response services market is highly competitive, driven by the increasing frequency and sophistication of cyber threats. Key players are focusing on advanced technologies, such as AI and machine learning, to enhance their incident detection and response capabilities. The market is also witnessing a growing trend of managed security service providers (MSSPs) offering comprehensive incident response solutions. Companies are emphasizing rapid response times, scalability, and integration with existing security infrastructure to differentiate their services. Additionally, regulatory compliance and data protection requirements are pushing organizations to invest in robust incident response strategies. The competitive landscape is further intensified by the entry of niche players specializing in targeted incident response and threat mitigation services. For instance, in August 2023, Sophos, a global leader in cybersecurity services, announced the launch of its new Sophos Incident Response Retainer. This service offers organizations prompt access to Sophos’ pioneering fixed-cost incident response solution, which includes 45 days of 24/7 Managed Detection and Response (MDR). In July 2024, Cisco and Singapore’s HTX (Home Team Science and Technology Agency) signed a Memorandum of Understanding (MOU) to collaborate on developing 5G and AI technologies to enhance public safety, security, and network operations in Singapore. The agreement aims to empower the Home Team to address evolving threats through innovative projects. The collaboration will utilize Cisco’s 5G-as-a-Service solution and develop a customized Security and Network Operations (AISecOps) platform to improve public safety and security, leveraging generative AI to better identify and address advanced cyber threats.

Incident Response Services Market News:

• In February 2023, Integreon launched CyberHawk-AI, an AI-based technology designed to enhance cyber incident response by automating the extraction and analysis of sensitive data following breaches. This innovative solution reduces manual efforts and accelerates breach notification preparation. Developed by Integreon’s i-Lab team, CyberHawk-AI employs machine learning to identify patterns in compromised data, performing automated first-pass reviews to highlight personally identifiable information.
• In June 2024, Check Point Software Technologies Ltd., a leading cybersecurity platform provider, announced the launch of CloudGuard WAF-as-a-Service (WAFaaS). This automated, AI-powered web application firewall offers organizations a fully managed solution to prevent cyber threats and protect web applications from unauthorized access and data breaches. Emphasizing prevention, simplicity, and scalability, this technology provides a convenient and cost-effective method to efficiently secure cloud applications and APIs.

Incident Response Services Market Report Scope:

Key Benefits for Stakeholders:

• IMARC’s industry report offers a comprehensive quantitative analysis of various market segments, historical and current market trends, market forecasts, and dynamics of the incident response services market from 2018-2032.
• The research report provides the latest information on the market drivers, challenges, and opportunities in the global incident response services market.
• The study maps the leading, as well as the fastest-growing, regional markets. It further enables stakeholders to identify the key country-level markets within each region.
• Porter's five forces analysis assists stakeholders in assessing the impact of new entrants, competitive rivalry, supplier power, buyer power, and the threat of substitution. It helps stakeholders to analyze the level of competition within the incident response services industry and its attractiveness.
• The competitive landscape allows stakeholders to understand their competitive environment and provides insight into the current positions of key players in the market.