The India healthcare CRM market size reached USD 572.0 Million in 2024. Looking forward, IMARC Group expects the market to reach USD 1,428.0 Million by 2033, exhibiting a growth rate (CAGR) of 10.7% during 2025-2033. The market share is expanding, driven by the expansion of healthcare facilities, leading to the widespread adoption of new digital solutions, along with the growing usage of artificial intelligence (AI)-based automation tools that aid in streamlining billing and claims processing.
Report Attribute
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Key Statistics
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Base Year
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2024
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Forecast Years
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2025-2033
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Historical Years
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2019-2024
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Market Size in 2024 | USD 572.0 Million |
Market Forecast in 2033 | USD 1,428.0 Million |
Market Growth Rate (2025-2033) | 10.7% |
Growing investments in healthcare infrastructure
The increasing expenditure on healthcare infrastructure is propelling the India healthcare CRM market growth. The Indian Union Budget for 2024-25 allocated INR 89,287 Crores (USD 10.70 Billion) to the enhancement of the healthcare sector. The funding was aimed at boosting digital infrastructure, improving accessibility, and fostering innovations in healthcare services. With new hospitals, specialist clinics, and diagnostic centers opening across the country, there is a high demand for efficient systems to manage patient data, appointment scheduling, invoicing, and follow-ups. Healthcare CRM systems facilitate communication among doctors, patients, and support personnel, making the entire process more structured and hassle-free. As medical facilities are investing in new technologies, they are integrating CRM systems to tailor patient encounters, provide automated reminders, and improve overall service quality. Private healthcare chains and multi-specialty hospitals are focusing on refining the patient experience via digital platforms. As more hospitals modernize their operations, the demand for healthcare CRM solutions increases, making patient engagement and administration more seamless throughout India.
Increasing adoption of AI in healthcare
The rising employment of AI is offering a favorable India healthcare CRM market outlook. Hospitals are employing AI-based solutions to enhance patient management and improve diagnosis. With the growing patient load in hospitals and clinics, AI-oriented CRMs are helping healthcare professionals manage patient records more effectively, reducing errors and refining response times. AI-focused insights also aid doctors in tracking patient history, suggesting personalized treatment plans, and identifying potential health risks based on previous data. Many hospitals are using AI chatbots to answer patient queries, schedule consultations, and send reminders for follow-ups, reducing the burden on healthcare staff. Additionally, AI-based automation is streamlining billing, claims processing, and medical report management, making operations more efficient. The government’s encouragement for digital healthcare and AI integration in medical services is further supporting this trend. Telemedicine platforms are also assimilating AI-oriented CRMs to provide remote consultations and ensure better patient engagement. As the adoption of AI in healthcare systems continues to rise, CRMs are becoming essential tools for improving patient experiences and delivering more accurate healthcare services across India. According to the IMARC Group, the India AI in healthcare market is set to attain USD 4,165.3 Million by 2033, showing a growth rate (CAGR) of 30.78% during 2025-2033.
IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the regional level for 2025-2033. Our report has categorized the market based on product, application, technology, and end use.
Product Insights:
The report has provided a detailed breakup and analysis of the market based on the product. This includes individual, referral, and individual and referral.
Application Insights:
A detailed breakup and analysis of the market based on the application have also been provided in the report. This includes community outreach, case coordination, case management, and relationship management.
Technology Insights:
The report has provided a detailed breakup and analysis of the market based on the technology. This includes cloud based, mobile, social, collaborative, and predictive.
End Use Insights:
A detailed breakup and analysis of the market based on the end use have also been provided in the report. This includes payers, providers, and life science companies.
Regional Insights:
The report has also provided a comprehensive analysis of all the major regional markets, which include North India, South India, East India, and West India.
The market research report has also provided a comprehensive analysis of the competitive landscape. Competitive analysis such as market structure, key player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided.
Report Features | Details |
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Base Year of the Analysis | 2024 |
Historical Period | 2019-2024 |
Forecast Period | 2025-2033 |
Units | Million USD |
Scope of the Report |
Exploration of Historical Trends and Market Outlook, Industry Catalysts and Challenges, Segment-Wise Historical and Future Market Assessment:
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Products Covered | Individual, Referral, Individual and Referral |
Applications Covered | Community Outreach, Case Coordination, Case Management, Relationship Management |
Technologies Covered | Cloud Based, Mobile, Social, Collaborative, Predictive |
End Uses Covered | Payers, Providers, Life Science Companies |
Regions Covered | North India, South India, East India, West India |
Customization Scope | 10% Free Customization |
Post-Sale Analyst Support | 10-12 Weeks |
Delivery Format | PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request) |
Key Questions Answered in This Report:
Key Benefits for Stakeholders: