Market Overview:
The global sales force automation software market reached a value of US$ 6.7 Billion in 2021. Looking forward, IMARC Group expects the market to reach US$ 13.5 Billion by 2027, exhibiting a CAGR of 12.14% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.
Sales force automation (SFA) software is a technological solution used for automating and streamlining various sales processes. It assists in automating numerous activities, including reports, research on leads, voicemails, call logging, appointment scheduling, call routing, sales inventory, forecasting, performance, and analysis. It also aids in increasing accuracy, ensuring leads accountability, fostering smart sales forecasts, and boosting employee engagement and retention. Moreover, as it reduces the cost of workforce resources and allows quick responses and better time management, its demand is increasing around the world.
Sales Force Automation Software Market Trends:
Presently, there is a significant increase in the demand for sales forecasting in the banking, retail, and information technology (IT) sectors across the globe. This, in confluence with the increasing need for tracking mechanisms and streamlining in the sales processes, represents one of the primary factors positively influencing the market. Apart from this, SFA software offers special features, such as information sharing among sales personnel, processing of orders, managing client contact information, inventory monitoring, control and reordering, sales projections, and tracking of orders. As a result, it is gaining immense popularity worldwide as compared to customer relations management (CRM) software. Furthermore, leading players are utilizing advanced solutions, such as machine learning (ML), artificial intelligence (AI) and cloud technology, for offering opportunity, forecasting, and smart recommendations for the product or services. This is strengthening the growth of the market. Besides this, governing agencies of numerous countries are implementing stringent regulations to strengthen the regulatory framework. This, along with the introduction of updated automation solutions, including two-factor authentication and other security checks, is anticipated to facilitate the growth of the market further.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global sales force automation software market, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on application, deployment type, enterprise size and industry vertical.
Breakup by Application:
- Lead Management
- Sales Forecasting
- Order and Invoices Management
- Opportunity Management
- Others
Breakup by Deployment Type:
Breakup by Enterprise Size:
- Small and Medium Enterprises
- Large Enterprises
Breakup by Industry Vertical:
- BFSI
- Healthcare
- Retail
- Telecom
- Food and Beverages
- Others
Breakup by Region:
- North America
- Asia-Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
- Latin America
- Middle East and Africa
Competitive Landscape:
The competitive landscape of the industry has also been examined along with the profiles of the key players being Aptean Inc., Consensus Sales Inc., Infor Inc. (Koch Industries Inc), Microsoft Corporation, Oracle Corporation, Pegasystems Inc, Salesforce.com Inc., SAP SE, SugarCRM Inc and Zoho Technologies Private Limited.
Report Coverage:
| Report Features |
Details |
|---|
| Base Year of the Analysis |
2021 |
| Historical Period |
2016-2021 |
| Forecast Period |
2022-2027 |
| Units |
US$ Billion |
| Segment Coverage |
Application, Deployment Type, Enterprise Size, Industry Vertical, Region |
| Region Covered |
Asia Pacific, Europe, North America, Latin America, Middle East and Africa |
| Countries Covered |
United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico |
| Companies Covered |
Aptean Inc., Consensus Sales Inc., Infor Inc. (Koch Industries Inc), Microsoft Corporation, Oracle Corporation, Pegasystems Inc, Salesforce.com Inc., SAP SE, SugarCRM Inc and Zoho Technologies Private Limited |
| Customization Scope |
10% Free Customization |
| Report Price and Purchase Option |
Single User License: US$ 2499
Five User License: US$ 3499
Corporate License: US$ 4499 |
| Post-Sale Analyst Support |
10-12 Weeks |
| Delivery Format |
PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request) |
Key Questions Answered in This Report:
- How has the global sales force automation software market performed so far and how will it perform in the coming years?
- What has been the impact of COVID-19 on the global sales force automation software market?
- What are the key regional markets?
- What is the breakup of the market based on the application?
- What is the breakup of the market based on the deployment type?
- What is the breakup of the market based on the enterprise size?
- What is the breakup of the market based on the industry vertical?
- What are the various stages in the value chain of the industry?
- What are the key driving factors and challenges in the industry?
- What is the structure of the global sales force automation software market and who are the key players?
- What is the degree of competition in the industry?
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Sales Force Automation Software Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Application
6.1 Lead Management
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Sales Forecasting
6.2.1 Market Trends
6.2.2 Market Forecast
6.3 Order and Invoices Management
6.3.1 Market Trends
6.3.2 Market Forecast
6.4 Opportunity Management
6.4.1 Market Trends
6.4.2 Market Forecast
6.5 Others
6.5.1 Market Trends
6.5.2 Market Forecast
7 Market Breakup by Deployment Type
7.1 Cloud-based
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 On-premises
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Enterprise Size
8.1 Small and Medium Enterprises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Large Enterprises
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by Industry Vertical
9.1 BFSI
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 Healthcare
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Retail
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 Telecom
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Food and Beverages
9.5.1 Market Trends
9.5.2 Market Forecast
9.6 Others
9.6.1 Market Trends
9.6.2 Market Forecast
10 Market Breakup by Region
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia-Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 SWOT Analysis
11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 Aptean Inc.
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.2 Consensus Sales Inc.
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.3 Infor Inc. (Koch Industries Inc)
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.4 Microsoft Corporation
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.4.3 Financials
15.3.4.4 SWOT Analysis
15.3.5 Oracle Corporation
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.5.3 Financials
15.3.5.4 SWOT Analysis
15.3.6 Pegasystems Inc
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.6.3 Financials
15.3.6.4 SWOT Analysis
15.3.7 Salesforce.com Inc.
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.7.3 Financials
15.3.7.4 SWOT Analysis
15.3.8 SAP SE
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.8.3 Financials
15.3.8.4 SWOT Analysis
15.3.9 SugarCRM Inc
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.10 Zoho Technologies Private Limited
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
List of Figures
Figure 1: Global: Sales Force Automation Software Market: Major Drivers and Challenges
Figure 2: Global: Sales Force Automation Software Market: Sales Value (in Billion US$), 2016-2021
Figure 3: Global: Sales Force Automation Software Market Forecast: Sales Value (in Billion US$), 2022-2027
Figure 4: Global: Sales Force Automation Software Market: Breakup by Application (in %), 2021
Figure 5: Global: Sales Force Automation Software Market: Breakup by Deployment Type (in %), 2021
Figure 6: Global: Sales Force Automation Software Market: Breakup by Enterprise Size (in %), 2021
Figure 7: Global: Sales Force Automation Software Market: Breakup by Industry Vertical (in %), 2021
Figure 8: Global: Sales Force Automation Software Market: Breakup by Region (in %), 2021
Figure 9: Global: Sales Force Automation Software (Lead Management) Market: Sales Value (in Million US$), 2016 & 2021
Figure 10: Global: Sales Force Automation Software (Lead Management) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 11: Global: Sales Force Automation Software (Sales Forecasting) Market: Sales Value (in Million US$), 2016 & 2021
Figure 12: Global: Sales Force Automation Software (Sales Forecasting) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 13: Global: Sales Force Automation Software (Order and Invoices Management) Market: Sales Value (in Million US$), 2016 & 2021
Figure 14: Global: Sales Force Automation Software (Order and Invoices Management) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 15: Global: Sales Force Automation Software (Opportunity Management) Market: Sales Value (in Million US$), 2016 & 2021
Figure 16: Global: Sales Force Automation Software (Opportunity Management) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 17: Global: Sales Force Automation Software (Other Applications) Market: Sales Value (in Million US$), 2016 & 2021
Figure 18: Global: Sales Force Automation Software (Other Applications) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 19: Global: Sales Force Automation Software (Cloud-based) Market: Sales Value (in Million US$), 2016 & 2021
Figure 20: Global: Sales Force Automation Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 21: Global: Sales Force Automation Software (On-premises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 22: Global: Sales Force Automation Software (On-premises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 23: Global: Sales Force Automation Software (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 24: Global: Sales Force Automation Software (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 25: Global: Sales Force Automation Software (Large Enterprises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 26: Global: Sales Force Automation Software (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 27: Global: Sales Force Automation Software (BFSI) Market: Sales Value (in Million US$), 2016 & 2021
Figure 28: Global: Sales Force Automation Software (BFSI) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 29: Global: Sales Force Automation Software (Healthcare) Market: Sales Value (in Million US$), 2016 & 2021
Figure 30: Global: Sales Force Automation Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 31: Global: Sales Force Automation Software (Retail) Market: Sales Value (in Million US$), 2016 & 2021
Figure 32: Global: Sales Force Automation Software (Retail) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 33: Global: Sales Force Automation Software (Telecom) Market: Sales Value (in Million US$), 2016 & 2021
Figure 34: Global: Sales Force Automation Software (Telecom) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 35: Global: Sales Force Automation Software (Food and Beverages) Market: Sales Value (in Million US$), 2016 & 2021
Figure 36: Global: Sales Force Automation Software (Food and Beverages) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 37: Global: Sales Force Automation Software (Other Industry Verticals) Market: Sales Value (in Million US$), 2016 & 2021
Figure 38: Global: Sales Force Automation Software (Other Industry Verticals) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 39: North America: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 40: North America: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 41: United States: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 42: United States: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 43: Canada: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 44: Canada: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 45: Asia-Pacific: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 46: Asia-Pacific: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 47: China: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 48: China: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 49: Japan: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 50: Japan: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 51: India: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 52: India: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 53: South Korea: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 54: South Korea: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 55: Australia: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 56: Australia: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 57: Indonesia: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 58: Indonesia: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 59: Others: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 60: Others: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 61: Europe: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 62: Europe: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 63: Germany: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 64: Germany: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 65: France: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 66: France: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 67: United Kingdom: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 68: United Kingdom: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 69: Italy: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 70: Italy: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 71: Spain: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 72: Spain: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 73: Russia: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 74: Russia: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 75: Others: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 76: Others: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 77: Latin America: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 78: Latin America: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 79: Brazil: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 80: Brazil: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 81: Mexico: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 82: Mexico: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 83: Others: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 84: Others: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 85: Middle East and Africa: Sales Force Automation Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 86: Middle East and Africa: Sales Force Automation Software Market: Breakup by Country (in %), 2021
Figure 87: Middle East and Africa: Sales Force Automation Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 88: Global: Sales Force Automation Software Industry: SWOT Analysis
Figure 89: Global: Sales Force Automation Software Industry: Value Chain Analysis
Figure 90: Global: Sales Force Automation Software Industry: Porter's Five Forces Analysis
List of Tables
Table 1: Global: Sales Force Automation Software Market: Key Industry Highlights, 2021 and 2027
Table 2: Global: Sales Force Automation Software Market Forecast: Breakup by Application (in Million US$), 2022-2027
Table 3: Global: Sales Force Automation Software Market Forecast: Breakup by Deployment Type (in Million US$), 2022-2027
Table 4: Global: Sales Force Automation Software Market Forecast: Breakup by Enterprise Size (in Million US$), 2022-2027
Table 5: Global: Sales Force Automation Software Market Forecast: Breakup by Industry Vertical (in Million US$), 2022-2027
Table 6: Global: Sales Force Automation Software Market Forecast: Breakup by Region (in Million US$), 2022-2027
Table 7: Global: Sales Force Automation Software Market: Competitive Structure
Table 8: Global: Sales Force Automation Software Market: Key Players