Market Overview:
The global self-service technology market grew at a CAGR of around 7% during 2015-2020. Self-service technology (SST) offers an interface through which users can obtain services without the direct involvement of service firms. It provides direct assistance to users, reduces labor costs and improves business productivity. It is generally combined with user-friendly administrative tools to offer continuous digital support without hiring additional service agents. It can be utilized to scan an item in-store and withdraw cash at an automated teller machine (ATM). At present, the widespread adoption of information technology (IT) is expanding the usage of SST in mobile banking and online shopping applications.
Global Self-Service Technology Market Trends and Drivers:
The rising dependence on smartphones, increasing utilization of social media and the advent of the Internet of Things (IoT) are among the key factors bolstering the market growth. Moreover, as it is convenient and saves time, SST is finding applications in small and medium-sized enterprises (SMEs) to improve the overall consumer experience. Furthermore, with the burgeoning e-commerce sector, SST is gaining traction across fast-food restaurants to enable online food delivery. The escalating utilization of barcode scanners in the healthcare industry to manage medical records and medications of patients is also contributing to the market growth. Apart from this, the growing travel and tourism sector is expanding the application of SST in self-check-in machines at airports, parcel tracking, and booking accommodation and flights. Moreover, the increasing utilization of online banking services is anticipated to positively influence the adoption of SST in the banking, financial services and insurance (BFSI) sector worldwide. Looking forward, IMARC Group expects the global self service technology market to exhibit moderate growth during the next five years.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global self service technology market report, along with forecasts for growth at the global, regional and country level from 2021-2026. Our report has categorized the market based on region, product and application.
Breakup by Product:
- ATM
- Kiosks
- Vending Machines
Breakup by Application:
- Retail
- QSR
- Banking
- Travel and Tourism
- Healthcare
- Others
Breakup by Region:
- North America
- Asia Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
- Latin America
- Middle East and Africa
Competitive Landscape:
The competitive landscape of the industry has also been examined along with the profiles of the key players being AZKOYEN SA, Crane Co., Diebold Nixdorf Incorporated, Fujitsu Limited, GRGBanking, HESS Cash Systems GmbH, HYOSUNG TNS Inc. (Hyosung Corporation), KIOSK Information Systems Inc., NCR Corporation, and Toshiba Corporation.
Key Questions Answered in This Report:
- How has the global self-service technology market performed so far and how will it perform in the coming years?
- What has been the impact of COVID-19 on the global self-service technology market?
- What are the key regional markets?
- What is the breakup of the market based on the product?
- What is the breakup of the market based on the application?
- What are the various stages in the value chain of the industry?
- What are the key driving factors and challenges in the industry?
- What is the structure of the global self-service technology market and who are the key players?
- What is the degree of competition in the industry?
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Self-Service Technology Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Product
6.1 ATM
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Kiosks
6.2.1 Market Trends
6.2.2 Market Forecast
6.3 Vending Machines
6.3.1 Market Trends
6.3.2 Market Forecast
7 Market Breakup by Application
7.1 Retail
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 QSR
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Banking
7.3.1 Market Trends
7.3.2 Market Forecast
7.4 Travel and Tourism
7.4.1 Market Trends
7.4.2 Market Forecast
7.5 Healthcare
7.5.1 Market Trends
7.5.2 Market Forecast
7.6 Others
7.6.1 Market Trends
7.6.2 Market Forecast
8 Market Breakup by Region
8.1 North America
8.1.1 United States
8.1.1.1 Market Trends
8.1.1.2 Market Forecast
8.1.2 Canada
8.1.2.1 Market Trends
8.1.2.2 Market Forecast
8.2 Asia Pacific
8.2.1 China
8.2.1.1 Market Trends
8.2.1.2 Market Forecast
8.2.2 Japan
8.2.2.1 Market Trends
8.2.2.2 Market Forecast
8.2.3 India
8.2.3.1 Market Trends
8.2.3.2 Market Forecast
8.2.4 South Korea
8.2.4.1 Market Trends
8.2.4.2 Market Forecast
8.2.5 Australia
8.2.5.1 Market Trends
8.2.5.2 Market Forecast
8.2.6 Indonesia
8.2.6.1 Market Trends
8.2.6.2 Market Forecast
8.2.7 Others
8.2.7.1 Market Trends
8.2.7.2 Market Forecast
8.3 Europe
8.3.1 Germany
8.3.1.1 Market Trends
8.3.1.2 Market Forecast
8.3.2 France
8.3.2.1 Market Trends
8.3.2.2 Market Forecast
8.3.3 United Kingdom
8.3.3.1 Market Trends
8.3.3.2 Market Forecast
8.3.4 Italy
8.3.4.1 Market Trends
8.3.4.2 Market Forecast
8.3.5 Spain
8.3.5.1 Market Trends
8.3.5.2 Market Forecast
8.3.6 Russia
8.3.6.1 Market Trends
8.3.6.2 Market Forecast
8.3.7 Others
8.3.7.1 Market Trends
8.3.7.2 Market Forecast
8.4 Latin America
8.4.1 Brazil
8.4.1.1 Market Trends
8.4.1.2 Market Forecast
8.4.2 Mexico
8.4.2.1 Market Trends
8.4.2.2 Market Forecast
8.4.3 Others
8.4.3.1 Market Trends
8.4.3.2 Market Forecast
8.5 Middle East and Africa
8.5.1 Market Trends
8.5.2 Market Forecast
9 SWOT Analysis
9.1 Overview
9.2 Strengths
9.3 Weaknesses
9.4 Opportunities
9.5 Threats
10 Value Chain Analysis
11 Porters Five Forces Analysis
11.1 Overview
11.2 Bargaining Power of Buyers
11.3 Bargaining Power of Suppliers
11.4 Degree of Competition
11.5 Threat of New Entrants
11.6 Threat of Substitutes
12 Price Analysis
13 Competitive Landscape
13.1 Market Structure
13.2 Key Players
13.3 Profiles of Key Players
13.3.1 AZKOYEN SA
13.3.1.1 Company Overview
13.3.1.2 Product Portfolio
13.3.1.3 Financials
13.3.2 Crane Co.
13.3.2.1 Company Overview
13.3.2.2 Product Portfolio
13.3.2.3 Financials
13.3.2.4 SWOT Analysis
13.3.3 Diebold Nixdorf Incorporated
13.3.3.1 Company Overview
13.3.3.2 Product Portfolio
13.3.3.3 Financials
13.3.3.4 SWOT Analysis
13.3.4 Fujitsu Limited
13.3.4.1 Company Overview
13.3.4.2 Product Portfolio
13.3.4.3 Financials
13.3.4.4 SWOT Analysis
13.3.5 GRGBanking
13.3.5.1 Company Overview
13.3.5.2 Product Portfolio
13.3.6 HESS Cash Systems GmbH
13.3.6.1 Company Overview
13.3.6.2 Product Portfolio
13.3.7 HYOSUNG TNS Inc. (Hyosung Corporation)
13.3.7.1 Company Overview
13.3.7.2 Product Portfolio
13.3.8 KIOSK Information Systems Inc.
13.3.8.1 Company Overview
13.3.8.2 Product Portfolio
13.3.8.3 Financials
13.3.9 NCR Corporation
13.3.9.1 Company Overview
13.3.9.2 Product Portfolio
13.3.9.3 Financials
13.3.10 Toshiba Corporation
13.3.10.1 Company Overview
13.3.10.2 Product Portfolio
13.3.10.3 Financials
13.3.10.4 SWOT Analysis
List of Figures
Figure 1: Global: Self-Service Technology Market: Major Drivers and Challenges
Figure 2: Global: Self-Service Technology Market: Sales Value (in Billion US$), 2015-2020
Figure 3: Global: Self-Service Technology Market Forecast: Sales Value (in Billion US$), 2021-2026
Figure 4: Global: Self-Service Technology Market: Breakup by Product (in %), 2020
Figure 5: Global: Self-Service Technology Market: Breakup by Application (in %), 2020
Figure 6: Global: Self-Service Technology Market: Breakup by Region (in %), 2020
Figure 7: Global: Self-Service Technology (ATM) Market: Sales Value (in Million US$), 2015 & 2020
Figure 8: Global: Self-Service Technology (ATM) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 9: Global: Self-Service Technology (Kiosks) Market: Sales Value (in Million US$), 2015 & 2020
Figure 10: Global: Self-Service Technology (Kiosks) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 11: Global: Self-Service Technology (Vending Machines) Market: Sales Value (in Million US$), 2015 & 2020
Figure 12: Global: Self-Service Technology (Vending Machines) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 13: Global: Self-Service Technology (Retail) Market: Sales Value (in Million US$), 2015 & 2020
Figure 14: Global: Self-Service Technology (Retail) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 15: Global: Self-Service Technology (QSR) Market: Sales Value (in Million US$), 2015 & 2020
Figure 16: Global: Self-Service Technology (QSR) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 17: Global: Self-Service Technology (Banking) Market: Sales Value (in Million US$), 2015 & 2020
Figure 18: Global: Self-Service Technology (Banking) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 19: Global: Self-Service Technology (Travel and Tourism) Market: Sales Value (in Million US$), 2015 & 2020
Figure 20: Global: Self-Service Technology (Travel and Tourism) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 21: Global: Self-Service Technology (Healthcare) Market: Sales Value (in Million US$), 2015 & 2020
Figure 22: Global: Self-Service Technology (Healthcare) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 23: Global: Self-Service Technology (Other Applications) Market: Sales Value (in Million US$), 2015 & 2020
Figure 24: Global: Self-Service Technology (Other Applications) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 25: North America: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 26: North America: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 27: United States: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 28: United States: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 29: Canada: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 30: Canada: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 31: Asia Pacific: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 32: Asia Pacific: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 33: China: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 34: China: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 35: Japan: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 36: Japan: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 37: India: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 38: India: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 39: South Korea: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 40: South Korea: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 41: Australia: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 42: Australia: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 43: Indonesia: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 44: Indonesia: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 45: Others: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 46: Others: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 47: Europe: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 48: Europe: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 49: Germany: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 50: Germany: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 51: France: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 52: France: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 53: United Kingdom: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 54: United Kingdom: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 55: Italy: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 56: Italy: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 57: Spain: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 58: Spain: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 59: Russia: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 60: Russia: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 61: Others: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 62: Others: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 63: Latin America: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 64: Latin America: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 65: Brazil: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 66: Brazil: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 67: Mexico: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 68: Mexico: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 69: Others: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 70: Others: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 71: Middle East and Africa: Self-Service Technology Market: Sales Value (in Million US$), 2015 & 2020
Figure 72: Middle East and Africa: Self-Service Technology Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 73: Global: Self-Service Technology Industry: SWOT Analysis
Figure 74: Global: Self-Service Technology Industry: Value Chain Analysis
Figure 75: Global: Self-Service Technology Industry: Porter’s Five Forces Analysis
List of Tables
Table 1: Global: Self-Service Technology Market: Key Industry Highlights, 2020 and 2026
Table 2: Global: Self-Service Technology Market Forecast: Breakup by Product (in Million US$), 2021-2026
Table 3: Global: Self-Service Technology Market Forecast: Breakup by Application (in Million US$), 2021-2026
Table 4: Global: Self-Service Technology Market Forecast: Breakup by Region (in Million US$), 2021-2026
Table 5: Global: Self-Service Technology Market: Competitive Structure
Table 6: Global: Self-Service Technology Market: Key Players