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The global self-service technology market grew at a CAGR of around 7% during 2015-2020. Looking forward, IMARC Group expects the market to exhibit moderate growth during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic. These insights are included in the report as a major market contributor.
Self-service technology (SST) offers an interface through which users can obtain services without the direct involvement of service firms. It provides direct assistance to users, reduces labor costs and improves business productivity. It is generally combined with user-friendly administrative tools to offer continuous digital support without hiring additional service agents. It can be utilized to scan an item in-store and withdraw cash at an automated teller machine (ATM). At present, the widespread adoption of information technology (IT) is expanding the usage of SST in mobile banking and online shopping applications.
Global Self-Service Technology Market Trends and Drivers:
The rising dependence on smartphones, increasing utilization of social media and the advent of the Internet of Things (IoT) are among the key factors bolstering the market growth. Moreover, as it is convenient and saves time, SST is finding applications in small and medium-sized enterprises (SMEs) to improve the overall consumer experience. Furthermore, with the burgeoning e-commerce sector, SST is gaining traction across fast-food restaurants to enable online food delivery. The escalating utilization of barcode scanners in the healthcare industry to manage medical records and medications of patients is also contributing to the market growth. Apart from this, the growing travel and tourism sector is expanding the application of SST in self-check-in machines at airports, parcel tracking, and booking accommodation and flights. Moreover, the increasing utilization of online banking services is anticipated to positively influence the adoption of SST in the banking, financial services and insurance (BFSI) sector worldwide.
IMARC Group provides an analysis of the key trends in each sub-segment of the global self-service technology market, along with forecasts at the global, regional and country level from 2021-2026. Our report has categorized the market based on product and application.
Breakup by Product:
Breakup by Application:
Breakup by Region:
The competitive landscape of the industry has also been examined along with the profiles of the key players being AZKOYEN SA, Crane Co., Diebold Nixdorf Incorporated, Fujitsu Limited, GRGBanking, HESS Cash Systems GmbH, HYOSUNG TNS Inc. (Hyosung Corporation), KIOSK Information Systems Inc., NCR Corporation and Toshiba Corporation.
|Base Year of the Analysis||2020|
|Segment Coverage||Product, Application, Region|
|Region Covered||Asia Pacific, Europe, North America, Latin America, Middle East and Africa|
|Countries Covered||United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico|
|Companies Covered||AZKOYEN SA, Crane Co., Diebold Nixdorf Incorporated, Fujitsu Limited, GRGBanking, HESS Cash Systems GmbH, HYOSUNG TNS Inc. (Hyosung Corporation), KIOSK Information Systems Inc., NCR Corporation and Toshiba Corporation|
|Customization Scope||10% Free Customization|
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|Post-Sale Analyst Support||10-12 Weeks|
|Delivery Format||PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)|
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