Smart Process Application Market

Market Overview:

The global smart process application market grew at a CAGR of around 10% during 2014-2019. Smart process application (SPAs) refers to a software-based application designed to effectively collaborate the organization’s business process management (BPM) activities. It applies complex algorithms and data management solutions to perform the functions of sensing, actuating and controlling various processes to derive insights and make analytical decisions. It also involves various other processes, such as business intelligence, infrastructure elasticity, process architecture, software innovation and supply chain management. As a result, SPA finds extensive applications across various industries, such as medical, banking, financial services and insurance (BFSI), manufacturing, education, media & entertainment, retail and IT & telecommunications.

Rapid automation across industries dealing with consumer information is one of the key factors driving the growth of the market. SPAs integrate enterprise resource planning (ERP), customer relationship management (CRM) and enterprise content management (ECM) systems for enhanced operational agility. Furthermore, widespread adoption of virtualization and explorative data analysis for enterprises is providing a thrust to the market growth. For instance, in the healthcare industry, SPAs are used to manage complex ecosystems to facilitate access to data through various end-points. Additionally, various improvements in the information and communication technologies, are acting as other growth-inducing factors. With the widespread adoption of bring your own devices (BYOD) and increasing utilization of personal devices at the workplace, SPAs are extensively used for integrating in-office and remote employees on a collaborative platform. Other factors, including the advent of Industry 4.0, along with significant improvements in the information technology (IT) infrastructure, are anticipated to drive the market further. Looking forward, IMARC Group expects the global smart process application market to continue its strong growth during the next five years.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global smart process application market report, along with forecasts for growth at the global, regional and country level from 2020-2025. Our report has categorized the market based on offering, deployment type, organization size and vertical.

Breakup by Offering:

• Solutions
  • Enterprise Content Management
  • Business Process Management
  • Customer Experience Management
  • Business Intelligence and Analytics
  • Others

• Services
  • Support and Maintenance Services
  • Professional Services
  • Managed Services
     

Breakup by Deployment Type:

• On-premises
• Cloud-based
   

Breakup by Organization Size:

• Small Sized Businesses
• Medium Sized Businesses
• Large Enterprises
   

Breakup by Vertical:

• BFSI
• Telecom & IT
• Public Sector, Energy and Utilities
• Media and Entertainment
• Manufacturing
• Retail
• Healthcare
• Education
• Transportation and Logistics
• Others
   

Breakup by Region:

• North America
  • United States
  • Canada
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
• Latin America
  • Brazil
  • Mexico
  • Others
• Middle East and Africa
   

Competitive Landscape:

The competitive landscape of the industry has also been examined with some of the key players being Appian, Dell EMC, IBM, JDA Software (Now Blue Yonder), Kana Software (Verint Systems), Kofax Inc. (Thoma Bravo), Opentext Corp., Pegasystems Inc., Salesforce.Com and SAP SE.

Key Questions Answered in This Report:

• How has the global Smart process application market performed so far and how will it perform in the coming years?
• What has been the impact of COVID-19 on the global Smart process application market?
• What are the key regional markets?
• What is the breakup of the market based on the offering?
• What is the breakup of the market based on the solutions?
• What is the breakup of the market based on the services?
• What is the breakup of the market based on the deployment type?
• What is the breakup of the market based on the organization size?
• What is the breakup of the market based on the vertical?
• What are the various stages in the value chain of the industry?
• What are the key driving factors and challenges in the industry?
• What is the structure of the global Smart process application market and who are the key players?
• What is the degree of competition in the industry?

1    Preface
2    Scope and Methodology 
    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3    Executive Summary
4    Introduction
    4.1    Overview
    4.2    Key Industry Trends
5    Global Smart Process Application Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6    Market Breakup by Deployment Type
    6.1    On-premises
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Cloud-based
        6.2.1 Market Trends
        6.2.2 Market Forecast
7    Market Breakup by Offering
    7.1    Solutions
        7.1.1 Market Breakup by Type
           7.1.1.1    Enterprise Content Management
                7.1.1.1.1 Market Trends
                7.1.1.1.2 Market Forecast
           7.1.1.2    Business Process Management
                7.1.1.2.1 Market Trends
                7.1.1.2.2 Market Forecast
           7.1.1.3    Customer Experience Management
                7.1.1.3.1 Market Trends
                7.1.1.3.2 Market Forecast
           7.1.1.4    Business Intelligence and Analytics
                7.1.1.4.1 Market Trends
                7.1.1.4.2 Market Forecast
           7.1.1.5    Others
                7.1.1.5.1 Market Trends
                7.1.1.5.2 Market Forecast
        7.1.2 Market Forecast
    7.2    Services
        7.2.1 Market Breakup by Type
           7.2.1.1    Support and Maintenance Services
                7.2.1.1.1 Market Trends
                7.2.1.1.2 Market Forecast
           7.2.1.2    Professional Services
                7.2.1.2.1 Market Trends
                7.2.1.2.2 Market Forecast
           7.2.1.3    Managed Services
                7.2.1.3.1 Market Trends
                7.2.1.3.2 Market Forecast
        7.2.2 Market Forecast
8    Market Breakup by Service
    8.1    Support and Maintenance Services
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    Professional Services
        8.2.1 Market Trends
        8.2.2 Market Forecast
    8.3    Managed Services
        8.3.1 Market Trends
        8.3.2 Market Forecast
9    Market Breakup by Organization Size
    9.1    Small Sized Businesses
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    Medium Sized Businesses
        9.2.1 Market Trends
        9.2.2 Market Forecast
    9.3    Large Enterprises
        9.3.1 Market Trends
        9.3.2 Market Forecast
10    Market Breakup by Vertical
    10.1    BFSI
        10.1.1 Market Trends
        10.1.2 Market Forecast
    10.2    Telecom & IT
        10.2.1 Market Trends
        10.2.2 Market Forecast
    10.3    Public Sector, Energy and Utilities
        10.3.1 Market Trends
        10.3.2 Market Forecast
    10.4    Media and Entertainment
        10.4.1 Market Trends
        10.4.2 Market Forecast
    10.5    Manufacturing
        10.5.1 Market Trends
        10.5.2 Market Forecast
    10.6    Retail
        10.6.1 Market Trends
        10.6.2 Market Forecast
    10.7    Healthcare
        10.7.1 Market Trends
        10.7.2 Market Forecast
    10.8    Education
        10.8.1 Market Trends
        10.8.2 Market Forecast
    10.9    Transportation and Logistics
        10.9.1 Market Trends
        10.9.2 Market Forecast
    10.10    Others
        10.10.1 Market Trends
        10.10.2 Market Forecast
11    Market Breakup by Region
    11.1    North America
        11.1.1 United States
           11.1.1.1 Market Trends
           11.1.1.2 Market Forecast
        11.1.2 Canada
           11.1.2.1 Market Trends
           11.1.2.2 Market Forecast
    11.2    Asia Pacific
        11.2.1 China
           11.2.1.1 Market Trends
           11.2.1.2 Market Forecast
        11.2.2 Japan
           11.2.2.1 Market Trends
           11.2.2.2 Market Forecast
        11.2.3 India
           11.2.3.1 Market Trends
           11.2.3.2 Market Forecast
        11.2.4 South Korea
           11.2.4.1 Market Trends
           11.2.4.2 Market Forecast
        11.2.5 Australia
           11.2.5.1 Market Trends
           11.2.5.2 Market Forecast
        11.2.6 Indonesia
           11.2.6.1 Market Trends
           11.2.6.2 Market Forecast
        11.2.7 Others
           11.2.7.1 Market Trends
           11.2.7.2 Market Forecast
    11.3    Europe
        11.3.1 Germany
           11.3.1.1 Market Trends
           11.3.1.2 Market Forecast
        11.3.2 France
           11.3.2.1 Market Trends
           11.3.2.2 Market Forecast
        11.3.3 United Kingdom
           11.3.3.1 Market Trends
           11.3.3.2 Market Forecast
        11.3.4 Italy
           11.3.4.1 Market Trends
           11.3.4.2 Market Forecast
        11.3.5 Spain
           11.3.5.1 Market Trends
           11.3.5.2 Market Forecast
        11.3.6 Russia
           11.3.6.1 Market Trends
           11.3.6.2 Market Forecast
        11.3.7 Others
           11.3.7.1 Market Trends
           11.3.7.2 Market Forecast
    11.4    Latin America
        11.4.1 Brazil
           11.4.1.1 Market Trends
           11.4.1.2 Market Forecast
        11.4.2 Mexico
           11.4.2.1 Market Trends
           11.4.2.2 Market Forecast
        11.4.3 Others
           11.4.3.1 Market Trends
           11.4.3.2 Market Forecast
    11.5    Middle East and Africa
        11.5.1 Market Trends
        11.5.2 Market Breakup by Country
        11.5.3 Market Forecast
12    SWOT Analysis
    12.1    Overview
    12.2    Strengths
    12.3    Weaknesses
    12.4    Opportunities
    12.5    Threats
13    Value Chain Analysis
14    Porters Five Forces Analysis
    14.1    Overview
    14.2    Bargaining Power of Buyers
    14.3    Bargaining Power of Suppliers
    14.4    Degree of Competition
    14.5    Threat of New Entrants
    14.6    Threat of Substitutes
15    Price Analysis
16    Competitive Landscape
    16.1    Market Structure
    16.2    Key Players
    16.3    Profiles of Key Players
        16.3.1    Appian
           16.3.1.1 Company Overview
           16.3.1.2 Product Portfolio 
           16.3.1.3 Financials
        16.3.2    Dell EMC
           16.3.2.1 Company Overview
           16.3.2.2 Product Portfolio 
        16.3.3    IBM
           16.3.3.1 Company Overview
           16.3.3.2 Product Portfolio 
           16.3.3.3 Financials
           16.3.3.4 SWOT Analysis
        16.3.4    JDA Software (Now Blue Yonder)
           16.3.4.1 Company Overview
           16.3.4.2 Product Portfolio 
        16.3.5    Kana Software (Verint Systems)
           16.3.5.1 Company Overview
           16.3.5.2 Product Portfolio 
        16.3.6    Kofax Inc. (Thoma Bravo)
           16.3.6.1 Company Overview
           16.3.6.2 Product Portfolio 
        16.3.7    Opentext Corp.
           16.3.7.1 Company Overview
           16.3.7.2 Product Portfolio 
        16.3.8    Pegasystems Inc.
           16.3.8.1 Company Overview
           16.3.8.2 Product Portfolio 
           16.3.8.3 Financials
           16.3.8.4 SWOT Analysis
        16.3.9    Salesforce.Com
           16.3.9.1 Company Overview
           16.3.9.2 Product Portfolio 
           16.3.9.3 Financials
           16.3.9.4 SWOT Analysis
        16.3.10    SAP SE
           16.3.10.1 Company Overview
           16.3.10.2 Product Portfolio 
           16.3.10.3 Financials
           16.3.10.4 SWOT Analysis

List of Figures

Figure 1: Global: Smart Process Application Market: Major Drivers and Challenges
Figure 2: Global: Smart Process Application Market: Sales Value (in Billion US$), 2014-2019
Figure 3: Global: Smart Process Application Market Forecast: Sales Value (in Billion US$), 2020-2025
Figure 4: Global: Smart Process Application Market: Breakup by Deployment Type (in %), 2019
Figure 5: Global: Smart Process Application Market: Breakup by Offering (in %), 2019
Figure 6: Global: Smart Process Application Market: Breakup by Solutions (in %), 2019
Figure 7: Global: Smart Process Application Market: Breakup by Services (in %), 2019
Figure 8: Global: Smart Process Application Market: Breakup by Organization Size (in %), 2019
Figure 9: Global: Smart Process Application Market: Breakup by Vertical (in %), 2019
Figure 10: Global: Smart Process Application Market: Breakup by Region (in %), 2019
Figure 11: Global: Smart Process Application (On-premises) Market: Sales Value (in Million US$), 2014 & 2019
Figure 12: Global: Smart Process Application (On-premises) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 13: Global: Smart Process Application (Cloud-based) Market: Sales Value (in Million US$), 2014 & 2019
Figure 14: Global: Smart Process Application (Cloud-based) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 15: Global: Smart Process Application (Enterprise Content Management) Market: Sales Value (in Million US$), 2014 & 2019
Figure 16: Global: Smart Process Application (Enterprise Content Management) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 17: Global: Smart Process Application (Business Process Management) Market: Sales Value (in Million US$), 2014 & 2019
Figure 18: Global: Smart Process Application (Business Process Management) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 19: Global: Smart Process Application (Customer Experience Management) Market: Sales Value (in Million US$), 2014 & 2019
Figure 20: Global: Smart Process Application (Customer Experience Management) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 21: Global: Smart Process Application (Business Intelligence and Analytics) Market: Sales Value (in Million US$), 2014 & 2019
Figure 22: Global: Smart Process Application (Business Intelligence and Analytics) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 23: Global: Smart Process Application (Support and Maintenance Services) Market: Sales Value (in Million US$), 2014 & 2019
Figure 24: Global: Smart Process Application (Support and Maintenance Services) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 25: Global: Smart Process Application (Professional Services) Market: Sales Value (in Million US$), 2014 & 2019
Figure 26: Global: Smart Process Application (Professional Services) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 27: Global: Smart Process Application (Managed Services) Market: Sales Value (in Million US$), 2014 & 2019
Figure 28: Global: Smart Process Application (Managed Services) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 29: Global: Smart Process Application (Small Sized Businesses) Market: Sales Value (in Million US$), 2014 & 2019
Figure 30: Global: Smart Process Application (Small Sized Businesses) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 31: Global: Smart Process Application (Medium Sized Businesses) Market: Sales Value (in Million US$), 2014 & 2019
Figure 32: Global: Smart Process Application (Medium Sized Businesses) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 33: Global: Smart Process Application (Large Enterprises) Market: Sales Value (in Million US$), 2014 & 2019
Figure 34: Global: Smart Process Application (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 35: Global: Smart Process Application (BFSI) Market: Sales Value (in Million US$), 2014 & 2019
Figure 36: Global: Smart Process Application (BFSI) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 37: Global: Smart Process Application (Telecom & IT) Market: Sales Value (in Million US$), 2014 & 2019
Figure 38: Global: Smart Process Application (Telecom & IT) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 39: Global: Smart Process Application (Public Sector, Energy and Utilities) Market: Sales Value (in Million US$), 2014 & 2019
Figure 40: Global: Smart Process Application (Public Sector, Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 41: Global: Smart Process Application (Media and Entertainment) Market: Sales Value (in Million US$), 2014 & 2019
Figure 42: Global: Smart Process Application (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 43: Global: Smart Process Application (Manufacturing) Market: Sales Value (in Million US$), 2014 & 2019
Figure 44: Global: Smart Process Application (Manufacturing) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 45: Global: Smart Process Application (Retail) Market: Sales Value (in Million US$), 2014 & 2019
Figure 46: Global: Smart Process Application (Retail) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 47: Global: Smart Process Application (Healthcare) Market: Sales Value (in Million US$), 2014 & 2019
Figure 48: Global: Smart Process Application (Healthcare) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 49: Global: Smart Process Application (Education) Market: Sales Value (in Million US$), 2014 & 2019
Figure 50: Global: Smart Process Application (Education) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 51: Global: Smart Process Application (Transportation and Logistics) Market: Sales Value (in Million US$), 2014 & 2019
Figure 52: Global: Smart Process Application (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 53: Global: Smart Process Application (Other Verticals) Market: Sales Value (in Million US$), 2014 & 2019
Figure 54: Global: Smart Process Application (Other Verticals) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 55: North America: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 56: North America: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 57: United States: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 58: United States: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 59: Canada: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 60: Canada: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 61: Asia Pacific: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 62: Asia Pacific: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 63: China: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 64: China: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 65: Japan: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 66: Japan: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 67: India: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 68: India: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 69: South Korea: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 70: South Korea: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 71: Australia: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 72: Australia: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 73: Indonesia: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 74: Indonesia: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 75: Others: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 76: Others: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 77: Europe: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 78: Europe: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 79: Germany: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 80: Germany: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 81: France: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 82: France: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 83: United Kingdom: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 84: United Kingdom: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 85: Italy: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 86: Italy: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 87: Spain: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 88: Spain: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 89: Russia: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 90: Russia: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 91: Others: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 92: Others: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 93: Latin America: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 94: Latin America: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 95: Brazil: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 96: Brazil: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 97: Mexico: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 98: Mexico: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 99: Others: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 100: Others: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 101: Middle East and Africa: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 102: Middle East and Africa: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 103: Turkey: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 104: Turkey: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 105: Saudi Arabia: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 106: Saudi Arabia: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 107: Others: Smart Process Application Market: Sales Value (in Million US$), 2014 & 2019
Figure 108: Others: Smart Process Application Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 109: Global: Smart Process Application Industry: SWOT Analysis
Figure 110: Global: Smart Process Application Industry: Value Chain Analysis
Figure 111: Global: Smart Process Application Industry: Porter’s Five Forces Analysis

List of Tables

Table 1: Global: Smart Process Application Market: Key Industry Highlights, 2019 and 2025
Table 2: Global: Smart Process Application Market Forecast: Breakup by Deployment Type (in Million US$), 2020-2025
Table 3: Global: Smart Process Application Market Forecast: Breakup by Offering (in Million US$), 2020-2025
Table 4: Global: Smart Process Application Market Forecast: Breakup by Solutions (in Million US$), 2020-2025
Table 5: Global: Smart Process Application Market Forecast: Breakup by Services (in Million US$), 2020-2025
Table 6: Global: Smart Process Application Market Forecast: Breakup by Organization Size (in Million US$), 2020-2025
Table 7: Global: Smart Process Application Market Forecast: Breakup Vertical (in Million US$), 2020-2025
Table 8: Global: Smart Process Application Market Forecast: Breakup by Region (in Million US$), 2020-2025
Table 9: Global: Smart Process Application Market: Competitive Structure
Table 10: Global: Smart Process Application Market: Key Players