The global telecom order management market size reached US$ 3.5 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 7.5 Billion by 2028, exhibiting a growth rate (CAGR) of 13.4% during 2023-2028.
Telecom order management refers to a technological solution used for managing multiple telecommunication operations simultaneously and deploying the services promptly to the consumers. It includes order, service order and service inventory management. Telecom order management is commonly used for monitoring the orders of the customers and handling the steps involved with fulfilling them. It involves the use of centralized platforms, which can be deployed on-premises or on the cloud through wired and wireless networks. The process usually involves accepting the order and tracking supply chain activities responsible for assembling and making the telecommunication services available to the subscribers. It is also extensively utilized for standardizing and optimizing marketing and business operations across various industries.
Telecom Order Management Market Trends:
Significant growth in the telecommunication industry across the globe is one of the key factors creating a positive outlook for the market. With the increasing convergence of networks and connectivity devices, communication service providers (CSPs) are widely adopting sophisticated order management tools to create personalized customer orders and services and facilitate the agile functioning in the organizations. Moreover, the widespread adoption of internet-enabled smartphones and increasing consumer preference for online shopping through ecommerce platforms are favoring the market growth. Telecom order management solutions aid in automating service fulfillment processes and optimizing customer service delivery for the organizations. Additionally, various technological advancements, such as the development of next-generation telecom order management tools, are acting as other growth-inducing factors. Service providers are also utilizing technologies, such as artificial intelligence (AI), machine learning (ML) and big data for enhanced standardization and compatibility with the existing systems. Other factors, including extensive infrastructural developments, especially in the developing economies, along with the implementation of favorable government policies, are anticipated to drive the market toward growth.
Key Market Segmentation:
IMARC Group provides an analysis of the key trends in each sub-segment of the global telecom order management market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on component, deployment mode, organization size and network type.
Breakup by Component:
Customer Order Management
Service Order Management
Service Inventory Management
Integration and Installation Services
Breakup by Deployment Mode:
Breakup by Organization Size:
Small and Medium Organization
Breakup by Network Type:
Breakup by Region:
Middle East and Africa
The competitive landscape of the industry has also been examined along with the profiles of the key players being Cerillion, Cognizant, Comarch SA, Fujitsu Limited (Furukawa Group), Infosys Limited, International Business Machines Corporation, Oracle Corporation, Pegasystems Inc., Telefonaktiebolaget LM Ericsson and Wipro Limited.
Base Year of the Analysis
Component, Deployment Mode, Organization Size, Network Type, Region
Asia Pacific, Europe, North America, Latin America, Middle East and Africa
United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Cerillion, Cognizant, Comarch SA, Fujitsu Limited (Furukawa Group), Infosys Limited, International Business Machines Corporation, Oracle Corporation, Pegasystems Inc., Telefonaktiebolaget LM Ericsson and Wipro Limited
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Key Questions Answered in This Report
The global telecom order management market was valued at US$ 3.5 Billion in 2022.
We expect the global telecom order management market to exhibit a CAGR of 13.4% during 2023-2028.
The rising integration of telecom order management with Artificial Intelligence (AI), Machine Learning (ML) and big data for enhanced standardization and compatibility with the existing systems, is primarily driving the global telecom order management market.
The sudden outbreak of the COVID-19 pandemic has led to the increasing adoption of telecom order management in automating service fulfillment processes and optimizing customer service delivery, owing to their changing consumer inclination towards online retail platforms for the purchase of various products and services.
Based on the component, the global telecom order management market has been segmented into solution and service, where solution currently holds the largest market share.
Based on the deployment mode, the global telecom order management market can be divided into on-premises and cloud-based. Currently, cloud-based exhibits a clear dominance in the market.
Based on the organization size, the global telecom order management market has been categorized into large organization, and small and medium organization, where large organization currently accounts for the majority of the total market share.
Based on the network type, the global telecom order management market can be segregated into wireless and wired. Currently, wired exhibits a clear dominance in the market.
On a regional level, the market has been classified into North America, Asia-Pacific, Europe, Latin America, and Middle East and Africa, where North America currently dominates the global market.
Some of the major players in the global telecom order management market include Cerillion, Cognizant, Comarch SA, Fujitsu Limited (Furukawa Group), Infosys Limited, International Business Machines Corporation, Oracle Corporation, Pegasystems Inc., Telefonaktiebolaget LM Ericsson, and Wipro Limited.
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