Top Companies in the Global Web Real-Time Communication Market

Technology & Media

Top Companies in the Global Web Real-Time Communication Market

The global web real-time communication (WebRTC) market reached US$ 6.2 Billion in 2023. As per the analysis by IMARC Group, the top WebRTC companies are actively pursuing various strategies to maintain and enhance their competitive advantage. One primary focus is the investment in research and development (R&D) activities to innovate and improve their WebRTC solutions. This investment helps these companies stay on top of technological advancements, offering more secure, reliable, and user-friendly real-time communication solutions. There's a strong emphasis on strategic collaborations and partnerships. These alliances allow companies to leverage each other's strengths, expand their customer base, and offer more comprehensive solutions. For instance, collaborations between WebRTC providers and cloud service companies are quite common to offer cloud-based WebRTC solutions.

Many market players are also expanding their service portfolios to cater to a broader range of industries and applications. They are developing industry-specific solutions and adding new features, such as AI-based services and advanced analytics, to their WebRTC offerings. Additionally, companies are engaging in mergers and acquisitions to strengthen their market position, gain access to new technologies, and expand their geographical reach. They are also providing excellent customer service, including technical support and training, to enhance customer relationships and retain their user base. Looking forward, IMARC Group expects the market value to reach US$ 48.7 Billion by 2032, exhibiting a growth rate (CAGR) of 41.3% during 2024-2032. 

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List of Top Companies Operating in the Web Real-Time Communication Industry:

The global web real-time communication market has several major players including AT&T Inc., Avaya Inc., Cisco Systems Inc., Dialogic Corporation (Enghouse Systems Limited), Oracle Corpor, Plivo Inc., Poly Inc. (Plantronics Inc.), Quobis, Ribbon Communications Operating Company Inc., Sangoma Technologies Corporation, Twilio Inc., Vonage Holdings Corp. etc. More information about these companies has been provided below.

1. AT&T Inc.

Establishment:

1885

Headquarters:

Texas, United States

Website:

https://www.att.com/


AT&T Inc. offers a wide range of services, including wireless, high-speed internet, voice, and cloud-based solutions. AT&T became the first U.S. carrier to launch commercial support for WebRTC, offering enhanced WebRTC API with features like extending communications to landlines and mobile numbers, programmatically enabling Caller ID, and enabling call transfers between devices. They also have the AT&T Developer Program, providing access to the AT&T API Platform and tools for developers. AT&T's WebRTC solutions and services are part of their broader portfolio, which includes small business management tools, website solutions, smartphone deals, and internet plans.

2. Avaya Inc.

Establishment:

2000

Headquarters:

United States

Website:

https://www.avaya.com/en/


Avaya Inc. was founded as a spin-off from Lucent Technologies. It is a global leader in communication and collaboration solutions, which offers innovative WebRTC services to enrich real-time communication experiences. Avaya's WebRTC solutions allow businesses to incorporate smooth real-time communication abilities into their applications and websites, bolstering interactivity. Its product line includes the Avaya IP Office, a comprehensive platform for small and medium businesses, featuring WebRTC integration for enhancing communication, fostering remote collaboration, and boosting productivity. Another offering is the Avaya Experience Platform, which merges various communication channels to deliver seamless customer experiences through WebRTC integration. Additionally, Avaya provides the Partner Locator tool to connect businesses with authorized Avaya Channel Partners for smooth deployment of WebRTC solutions. Avaya's DevConnect program aids developers in creating innovative WebRTC-based applications. Furthermore, Avaya regularly hosts events, webinars, and conferences, enabling businesses to stay updated on WebRTC advancements and network with industry professionals.

3. Cisco Systems Inc.

Establishment:

1984

Headquarters:

California, United States

Website:

https://www.cisco.com/


Cisco Systems Inc. is a global technology leader that provides a comprehensive range of solutions and services to securely connect industries and communities. The company specializes in providing advanced WebRTC solutions and services, enabling businesses to enhance their communication and collaboration capabilities. Its WebRTC services include the Webex Contact Center, facilitating virtual contact centers with features like remote working capabilities, scalability, and instant customer support. Cisco provides quick-deploy cloud solutions for setting up contact centers rapidly, enhancing business flexibility. It also offers work-from-home (WFH) solutions for contact center agents and supervisors, ensuring seamless service continuity. In collaboration with Google Cloud, Cisco introduces AI-powered virtual agents for contact centers to expedite customer service. Furthermore, the Webex Experience Management solution allows organizations to collect customer and employee feedback via online surveys, providing insights to enhance experiences in remote work environments.

4. Dialogic Corporation (Enghouse Systems Limited)

Establishment:

1983

Headquarters:

New Jersey, United States

Website:

https://www.dialogic.com/


Dialogic Corporation is known for its innovative communication technologies, including its WebRTC offerings which enable businesses to integrate real-time voice, video, and data communication capabilities directly into their web applications. Their product suite includes Dialogic PowerMedia XMS, a software media server for creating secure, feature-rich WebRTC applications. Dialogic BorderNet SBC, a Session Border Controller, ensures secure, interoperable WebRTC communication. Dialogic BUZZ UCaaS is their Unified Communications as a Service platform, leveraging WebRTC to provide communication and collaboration tools that streamline workflows and improve customer engagement. Dialogic also provides professional services, including consulting, training, and support, assisting businesses in deploying and optimizing their WebRTC solutions. Widely adopted across sectors like telecommunications, healthcare, finance, and education, Dialogic's WebRTC solutions help businesses enhance real-time communication, collaboration, and customer engagement.

5. Oracle Corporation

Establishment:

1977

Headquarters:

California, United States

Website:

https://www.oracle.com/


Oracle Corporation is renowned for its integrated cloud applications and infrastructure. The company also offers WebRTC solutions, enabling real-time communication between browsers and mobile applications without requiring plugins or additional software. Its WebRTC solutions include the Oracle Communication WebRTC Session Controller, offering a secure platform for real-time communication. The WebRTC Session Border Controller ensures secure communication between WebRTC endpoints and traditional networks. Oracle's cloud infrastructure provides a reliable environment for deploying WebRTC applications, supporting real-time communication and collaboration. Additionally, the Oracle Communications WebRTC Toolkit equips developers with the necessary tools to build WebRTC applications and services. These WebRTC solutions can enhance communication capabilities across industries like customer service, healthcare, education, and entertainment. Oracle also demonstrates commitment to corporate responsibility and sustainability, with philanthropic activities in areas such as education and sustainability.

6. Plivo Inc.

Establishment:

2011

Headquarters:

California, United States

Website:

https://www.plivo.com/


Plivo Inc. is a leading company in the Communications Platform as a Service (CPaaS) market. It offers WebRTC services, allowing real-time media communications in browser-based applications. In order to facilitate WebRTC integration into existing call solutions, Plivo has launched an SDK enabling developers to connect WebRTC applications to standard SIP lines. This allows users to make calls to traditional phone lines via their browsers and developers to integrate WebRTC into existing solutions for call centers and enterprises. Furthermore, Plivo offers a "Bring Your Own Carrier" (BYOC) feature, granting enterprises, service providers, and developers the flexibility to utilize their preferred carrier for voice and messaging capabilities. This is beneficial for organizations intending to transition to cloud-based solutions while retaining their existing numbers and lines, leveraging the benefits of both WebRTC and their established infrastructure.

7. Poly Inc. (Plantronics Inc.)

Headquarters:

California, United States

Website:

https://www.poly.com/


Polycom Inc., now Poly, is a leading provider of advanced audio and video communication solutions, specializing in products that facilitate seamless collaboration regardless of location. Poly's diversified product range includes premium audio and video devices, designed to cater to various workstyles and needs, and WebRTC solutions emphasizing interoperability with multiple platforms. In addition, recognizing the shift towards remote and flexible work arrangements, Poly offers hybrid work solutions, enabling productive and efficient work from any location at any time. These solutions are designed to empower employees in diverse working environments, including offices, homes, and on the move. The Company was acquired by HP Development Company, L.P. in 2022.

8. Quobis

Establishment:

2006

Headquarters:

Galicia, Spain

Website:

https://quobis.com/


Quobis, established in 2006, specializes in SIP/WebRTC solutions and services, driving the design of real-time communication services. Notably contributing to the development and standardization of WebRTC technology, Quobis helped launch the industry's first WebRTC application server and actively contributes to open-source projects like Kamailio, Janus, Asterisk, and Prosody. Based in Galicia, Spain, Quobis serves global telecommunications companies and service providers. Their offerings include the Quobis Communications Platform, designed to build future telecommunications, and WebRTC solutions enabling telcos to provide VoLTE, instant messaging, video, and meetings. Their services also cover managed Session Border Controllers, proactive monitoring of SIP and WebRTC networks, and professional services for building new real-time communication tools. With their unified communications and collaboration, Quobis integrates with central telecommunications networks and enables developers to enrich applications with real-time communication capabilities.

9. Ribbon Communications Operating Company Inc.

Establishment:

1997

Headquarters:

California, United States

Website:

https://ribboncommunications.com/


Ribbon Communications, established in 1997 as Sonus Networks, is a global provider of end-to-end communications software, IP, and optical networking solutions. They serve service providers, enterprises, and critical infrastructure sectors, assisting them in modernizing their networks for a data-driven, always-on world. Ribbon's portfolio encompasses core-to-edge software-centric solutions, cloud-native offers, top-tier security and analytics tools, and IP and optical networking solutions for 5G. Serving a global customer base, Ribbon collaborates with service providers, channel partners, and Independent Software Vendors (ISVs) to market its products, backed by a robust ecosystem of technology partners.

10. Sangoma Technologies Corporation

Establishment:

1984

Headquarters:

Ontario, Canada

Website:

https://www.sangoma.com/


Sangoma Technologies Corporation, founded in 1984 in Canada, specializes in Unified Communications (UC), video, chat, contact center, MSP services, and security. As a communications vendor, Sangoma is globally recognized for offering Communications as a Service (CaaS) solutions for businesses, including Unified Communications as a Service, Trunking, Contact Center, Video Meetings, Collaboration, Desktop, and Access Control as a Service. They provide WebRTC solutions, like Sangoma Meet and Asterisk 18, which allow for private video conferencing, enhanced video calling, and screen sharing capabilities. Other key offerings include PBXact, a comprehensive IP-PBX phone system, and FreePBX, an open-source PBX platform. Sangoma is the primary developer and sponsor of the Asterisk project and FreePBX, used worldwide in PBX, IVR, contact center, and carrier networks.

11. Twilio Inc.

Establishment:

2008

Headquarters:

California, United States

Website:

https://www.twilio.com/


Founded in 2008 and headquartered in San Francisco, Twilio Inc. is a global cloud communications provider specializing in WebRTC-based applications, communication APIs for SMS, voice, video, and email. Their comprehensive WebRTC offerings include Voice and Video SDKs for Javascript, iOS, and Android, empowering developers to embed communications into applications for a customizable experience. Twilio's cloud infrastructure ensures real-time service quality by intelligently streaming and relaying media between participants to enhance audio and video quality while reducing latency. Notably, they offer enterprise-grade insights, security, and reliability with pay-as-you-go pricing. Twilio makes it simple to connect WebRTC to browsers, mobile users, SIP endpoints, PSTN telephone numbers, and more. Twilio's APIs allow easy programmable control, conferencing, or recording of WebRTC calls. Their video services support secure, real-time video and HD audio applications, vital for telemedicine, distance learning, recruiting, and social networking.

12. Vonage Holdings Corp.

Establishment:

1998

Headquarters:

New Jersey, United States

Website:

https://www.vonage.com/


Vonage Holdings Corp, established in 1998 and headquartered in New Jersey, is a global leader in cloud communications that aids businesses in accelerating digital transformation. The company offers a range of voice, video, and messaging services, including a native WebRTC-based video collaboration solution for Vonage Business Cloud. Vonage's Communications Platform is fully programmable, allowing the integration of Video, Voice, Chat, Messaging, and Verification into existing products and systems. Their WebRTC-based Video API provides unmatched security, flexibility, and scalability, backed by over 15 years of video expertise. In partnership with WebRTC.ventures since 2015, Vonage enhances the broadcast capabilities of its Video API and offers custom development and integration services. Vonage's offerings also include AI-enabled cloud contact center solutions that feature coaching capabilities, virtual assistants, and Salesforce integration. The company has been recognized for its innovative unified communications and CPaaS offerings.

Get an inside look at the global web real-time communication market with exclusive insights, including

  • CAGR projections during the 2023-2028 forecast period
  • In-depth information on the factors that will fuel the web real-time communication market growth in the next five years
  • Precise predictions regarding upcoming trends and potential changes in consumer behavior
  • Analysis of the web real-time communication industry's expansion at the regional and global level
  • A thorough review of the market's competitive landscape and detailed information on key players
  • Detailed explanations of the challenges that could impede the growth of the web real-time communication market


About Author:

Shree Basu

Senior Content Writer at IMARC Services Private Limited 

Shree Basu is an experienced content writer with a passion for researching about diverse markets, ranging from technology to chemistry to agriculture. She has around two years of experience in different aspects of market research and has worked with multiple startups and enterprises in the B2B, B2C, and retail industries. In her free time, Shree enjoys reading, feeding stray animals, and watching crime documentaries.

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