UK BPO Market Size and Forecasts 2033

UK BPO Market Size, Share, Trends and Forecast by Service Type, Application, Outsourcing Type, Deployment, and Region, 2025-2033

Report Format: PDF+Excel | Report ID: SR112025A31998

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1   Preface
2   Scope and Methodology
2.1   Objectives of the Study
2.2   Stakeholders
2.3   Data Sources
2.3.1   Primary Sources
2.3.2   Secondary Sources
2.4   Market Estimation
2.4.1   Bottom-Up Approach
2.4.2   Top-Down Approach
2.5   Forecasting Methodology
3   Executive Summary
4   UK BPO Market - Introduction
4.1   Overview
4.2   Market Dynamics
4.3   Industry Trends
4.4   Competitive Intelligence
5   UK BPO Market Landscape
5.1   Historical and Current Market Trends (2019-2024)
5.2   Market Forecast (2025-2033)
6   UK BPO Market - Breakup by Service Type
6.1   Finance and Accounting
6.1.1   Overview
6.1.2   Historical and Current Market Trends (2019-2024)
6.1.3   Market Segmentation
6.1.3.1   Order-to-Cash
6.1.3.2   Procure-to-Pay
6.1.3.3   Record-to-Report
6.1.3.4   Source-to-Pay
6.1.3.5   Multi Processed
6.1.4   Market Forecast (2025-2033)
6.2   Human Resource
6.2.1   Overview
6.2.2   Historical and Current Market Trends (2019-2024)
6.2.3   Market Segmentation
6.2.3.1   Recruitment Process Outsourcing
6.2.3.2   Employee Administration
6.2.3.3   Payroll Administration
6.2.3.4   Employee Benefit Management
6.2.3.5   Training and Development
6.2.4   Market Forecast (2025-2033)
6.3   KPO
6.3.1   Overview
6.3.2   Historical and Current Market Trends (2019-2024)
6.3.3   Market Segmentation
6.3.3.1   Market Research and Analytics
6.3.3.2   Business Analytics
6.3.3.3   Engineering & Design
6.3.3.4   Legal Research
6.3.3.5   Others
6.3.4   Market Forecast (2025-2033)
6.4   Procurement and Supply Chain
6.4.1   Overview
6.4.2   Historical and Current Market Trends (2019-2024)
6.4.3   Market Segmentation
6.4.3.1   Strategic Sourcing
6.4.3.2   Purchase Order Management
6.4.3.3   Inventory Management
6.4.3.4   Logistic Coordination
6.4.3.5   Supplier Risk Management
6.4.4   Market Forecast (2025-2033)
6.5   Customer Services
6.5.1   Overview
6.5.2   Historical and Current Market Trends (2019-2024)
6.5.3   Market Segmentation
6.5.3.1   Inbound Customer Support
6.5.3.2   Outbound Customer Support
6.5.3.3   Helpdesk and Technical Support
6.5.3.4   Others
6.5.4   Market Forecast (2025-2033)
6.6   Sales and Marketing
6.6.1   Overview
6.6.2   Historical and Current Market Trends (2019-2024)
6.6.3   Market Segmentation
6.6.3.1   Lead Generation
6.6.3.2   Digital Marketing
6.6.3.3   Sales Support
6.6.3.4   Others
6.6.4   Market Forecast (2025-2033)
6.7   Logistics
6.7.1   Overview
6.7.2   Historical and Current Market Trends (2019-2024)
6.7.3   Market Segmentation
6.7.3.1   Transportation Management
6.7.3.2   Freight Forwarding
6.7.3.3   Warehouse Management and Order Fulfillment
6.7.3.4   Others
6.7.4   Market Forecast (2025-2033)
6.8   Training and Development Outsourcing
6.8.1   Overview
6.8.2   Historical and Current Market Trends (2019-2024)
6.8.3   Market Segmentation
6.8.3.1   Content Development
6.8.3.2   Learning Management System (LMS) Administration
6.8.3.3   Others
6.8.4   Market Forecast (2025-2033)
6.9   IT Outsourcing
6.9.1   Overview
6.9.2   Historical and Current Market Trends (2019-2024)
6.9.3   Market Segmentation
6.9.3.1   Application Development and Maintenance
6.9.3.2   Help Desk Support
6.9.3.3   Infrastructure Management
6.9.3.4   Database Administration
6.9.3.5   Others
6.9.4   Market Forecast (2025-2033)
6.10   Legal Process Outsourcing
6.10.1   Overview
6.10.2   Historical and Current Market Trends (2019-2024)
6.10.3   Market Segmentation
6.10.3.1   Document Review
6.10.3.2   Intellectual Property Management
6.10.3.3   Others
6.10.4   Market Forecast (2025-2033)
7   UK BPO Market - Breakup by Application
7.1   BFSI
7.1.1   Overview
7.1.2   Historical and Current Market Trends (2019-2024)
7.1.3   Market Segmentation
7.1.3.1   Retail Banking
7.1.3.2   Investment Banking & Services
7.1.3.3   Wealth Management
7.1.3.4   Insurance
7.1.3.5   Others
7.1.4   Market Forecast (2025-2033)
7.2   Healthcare
7.2.1   Overview
7.2.2   Historical and Current Market Trends (2019-2024)
7.2.3   Market Segmentation
7.2.3.1   Healthcare Providers
7.2.3.2   Healthcare Payers
7.2.4   Market Forecast (2025-2033)
7.3   Manufacturing
7.3.1   Overview
7.3.2   Historical and Current Market Trends (2019-2024)
7.3.3   Market Segmentation
7.3.3.1   Production Support
7.3.3.2   Back-office Support
7.3.3.3   Others
7.3.4   Market Forecast (2025-2033)
7.4   IT & Telecommunications
7.4.1   Overview
7.4.2   Historical and Current Market Trends (2019-2024)
7.4.3   Market Segmentation
7.4.3.1   IT Services
7.4.3.2   Telecom Services
7.4.4   Market Forecast (2025-2033)
7.5   Retail
7.5.1   Overview
7.5.2   Historical and Current Market Trends (2019-2024)
7.5.3   Market Segmentation
7.5.3.1   E-commerce
7.5.3.2   Brick-and-Mortar Retail
7.5.4   Market Forecast (2025-2033)
7.6   Government & Defense
7.6.1   Overview
7.6.2   Historical and Current Market Trends (2019-2024)
7.6.3   Market Segmentation
7.6.3.1   Government
7.6.3.2   Defense
7.6.4   Market Forecast (2025-2033)
7.7   Education
7.7.1   Overview
7.7.2   Historical and Current Market Trends (2019-2024)
7.7.3   Market Segmentation
7.7.3.1   Higher Education
7.7.3.2   K-12 Education
7.7.4   Market Forecast (2025-2033)
7.8   Hospitality and Travel
7.8.1   Overview
7.8.2   Historical and Current Market Trends (2019-2024)
7.8.3   Market Segmentation
7.8.3.1   Hotels & Restaurants
7.8.3.2   Resorts
7.8.3.3   Travel
7.8.3.4   Others
7.8.4   Market Forecast (2025-2033)
7.9   Media and Entertainment
7.9.1   Overview
7.9.2   Historical and Current Market Trends (2019-2024)
7.9.3   Market Segmentation
7.9.3.1   Content Management Providers
7.9.3.2   Production Support
7.9.4   Market Forecast (2025-2033)
7.10   Energy and Utilities
7.10.1   Overview
7.10.2   Historical and Current Market Trends (2019-2024)
7.10.3   Market Segmentation
7.10.3.1   Energy
7.10.3.2   Utilities
7.10.4   Market Forecast (2025-2033)
7.11   Others
7.11.1   Historical and Current Market Trends (2019-2024)
7.11.2   Market Forecast (2025-2033)
8   UK BPO Market - Breakup by Outsourcing Type
8.1   Onshore
8.1.1   Overview
8.1.2   Historical and Current Market Trends (2019-2024)
8.1.3   Market Forecast (2025-2033)
8.2   Offshore
8.2.1   Overview
8.2.2   Historical and Current Market Trends (2019-2024)
8.2.3   Market Forecast (2025-2033)
8.3   Nearshore
8.3.1   Overview
8.3.2   Historical and Current Market Trends (2019-2024)
8.3.3   Market Forecast (2025-2033)
9   UK BPO Market - Breakup by Deployment
9.1   On premise
9.1.1   Overview
9.1.2   Historical and Current Market Trends (2019-2024)
9.1.3   Market Forecast (2025-2033)
9.2   Cloud
9.2.1   Overview
9.2.2   Historical and Current Market Trends (2019-2024)
9.2.3   Market Forecast (2025-2033)
10   UK BPO Market – Breakup by Region
10.1   London
10.1.1   Overview
10.1.2   Historical and Current Market Trends (2019-2024)
10.1.3   Market Breakup by Service Type
10.1.4   Market Breakup by Application
10.1.5   Market Breakup by Outsourcing Type
10.1.6   Market Breakup by Deployment
10.1.7   Key Players
10.1.8   Market Forecast (2025-2033)
10.2   South East
10.2.1   Overview
10.2.2   Historical and Current Market Trends (2019-2024)
10.2.3   Market Breakup by Service Type
10.2.4   Market Breakup by Application
10.2.5   Market Breakup by Outsourcing Type
10.2.6   Market Breakup by Deployment
10.2.7   Key Players
10.2.8   Market Forecast (2025-2033)
10.3   North West
10.3.1   Overview
10.3.2   Historical and Current Market Trends (2019-2024)
10.3.3   Market Breakup by Service Type
10.3.4   Market Breakup by Application
10.3.5   Market Breakup by Outsourcing Type
10.3.6   Market Breakup by Deployment
10.3.7   Key Players
10.3.8   Market Forecast (2025-2033)
10.4   East of England
10.4.1   Overview
10.4.2   Historical and Current Market Trends (2019-2024)
10.4.3   Market Breakup by Service Type
10.4.4   Market Breakup by Application
10.4.5   Market Breakup by Outsourcing Type
10.4.6   Market Breakup by Deployment
10.4.7   Key Players
10.4.8   Market Forecast (2025-2033)
10.5   South West
10.5.1   Overview
10.5.2   Historical and Current Market Trends (2019-2024)
10.5.3   Market Breakup by Service Type
10.5.4   Market Breakup by Application
10.5.5   Market Breakup by Outsourcing Type
10.5.6   Market Breakup by Deployment
10.5.7   Key Players
10.5.8   Market Forecast (2025-2033)
10.6   Scotland
10.6.1   Overview
10.6.2   Historical and Current Market Trends (2019-2024)
10.6.3   Market Breakup by Service Type
10.6.4   Market Breakup by Application
10.6.5   Market Breakup by Outsourcing Type
10.6.6   Market Breakup by Deployment
10.6.7   Key Players
10.6.8   Market Forecast (2025-2033)
10.7   West Midlands
10.7.1   Overview
10.7.2   Historical and Current Market Trends (2019-2024)
10.7.3   Market Breakup by Service Type
10.7.4   Market Breakup by Application
10.7.5   Market Breakup by Outsourcing Type
10.7.6   Market Breakup by Deployment
10.7.7   Key Players
10.7.8   Market Forecast (2025-2033)
10.8   Yorkshire and The Humber
10.8.1   Overview
10.8.2   Historical and Current Market Trends (2019-2024)
10.8.3   Market Breakup by Service Type
10.8.4   Market Breakup by Application
10.8.5   Market Breakup by Outsourcing Type
10.8.6   Market Breakup by Deployment
10.8.7   Key Players
10.8.8   Market Forecast (2025-2033)
10.9   East Midlands
10.9.1   Overview
10.9.2   Historical and Current Market Trends (2019-2024)
10.9.3   Market Breakup by Service Type
10.9.4   Market Breakup by Application
10.9.5   Market Breakup by Outsourcing Type
10.9.6   Market Breakup by Deployment
10.9.7   Key Players
10.9.8   Market Forecast (2025-2033)
10.10   Others
10.10.1   Historical and Current Market Trends (2019-2024)
10.10.2   Market Forecast (2025-2033)
11   UK BPO Market – Competitive Landscape
11.1   Overview
11.2   Market Structure
11.3   Market Player Positioning
11.4   Top Winning Strategies
11.5   Competitive Dashboard
11.6   Company Evaluation Quadrant
12   Profiles of Key Players
12.1   Company A
12.1.1   Business Overview
12.1.2   Services Offered
12.1.3   Business Strategies
12.1.4   SWOT Analysis
12.1.5   Major News and Events
12.2   Company B
12.2.1   Business Overview
12.2.2   Services Offered
12.2.3   Business Strategies
12.2.4   SWOT Analysis
12.2.5   Major News and Events
12.3   Company C
12.3.1   Business Overview
12.3.2   Services Offered
12.3.3   Business Strategies
12.3.4   SWOT Analysis
12.3.5   Major News and Events
12.4   Company D
12.4.1   Business Overview
12.4.2   Services Offered
12.4.3   Business Strategies
12.4.4   SWOT Analysis
12.4.5   Major News and Events
12.5   Company E
12.5.1   Business Overview
12.5.2   Services Offered
12.5.3   Business Strategies
12.5.4   SWOT Analysis
12.5.5   Major News and Events

Company names have not been provided here as this is a sample TOC. Complete list to be provided in the final report.

13   UK BPO Market - Industry Analysis
13.1   Drivers, Restraints, and Opportunities
13.1.1   Overview
13.1.2   Drivers
13.1.3   Restraints
13.1.4   Opportunities
13.2   Porters Five Forces Analysis
13.2.1   Overview
13.2.2   Bargaining Power of Buyers
13.2.3   Bargaining Power of Suppliers
13.2.4   Degree of Competition
13.2.5   Threat of New Entrants
13.2.6   Threat of Substitutes
13.3   Value Chain Analysis
14   Appendix

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