• Phone: +1-631-791-1145
  • Email: sales@imarcgroup.com

*As the novel coronavirus (COVID-19) crisis takes over the world, we are continuously tracking the changes in the markets, as well as the purchase behaviours of the consumers globally and our estimates about the latest market trends and forecasts are being done after considering the impact of this pandemic.

Workforce Management Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2020-2025

The global workforce management market is currently witnessing strong growth. Workforce management (WFM) refers to a collection of tools and processes that enables an organization to monitor and centralize the data for their human resource utilization. It includes various performance-based software and tools to enhance the efficiencies of front-line supervisors, corporate management, managers and workers across the organization. It can perform multiple functions, such as workforce forecast and scheduling, HR management and workforce analysis. It can also create customized workflows that enhance overall productivity and make decision-making more efficient. Owing to this, it finds extensive applications across various industries, including banking, financial services, and insurance (BFSI), medical, government & defense, transportation & logistics, retail and information technology (IT).

Global Workforce Management Market

The growing need for automation across industries, along with the increasing adoption of cloud-based solutions, is one of the key factors driving the growth of the market. With an increasing focus on workforce optimization, organizations are extensively employing WFM solutions to manage time and avoid duplication of tasks. Furthermore, cloud-based solutions minimize the requirements for physical hardware, which is also boosting the adoption of these solutions in organizations. The platform also reduces the overall operational costs and enhances the scalability of the infrastructure by providing access to various endpoints. Additionally, increasing penetration of smartphones, along with the prevailing trend of Bring-Your-Own-Devices (BYOD), is also creating a positive impact on the market growth. With the deployment of WFM solutions, the employer can track the progress on tasks at any point of time while providing the employees with secure access to official files. Other factors, including rapid urbanization, especially in developing economies, rising awareness about the benefits of WFM, and extensive research and development (R&D) activities in the field of IT, are projected to drive the market in the upcoming years. Looking forward, IMARC Group expects the market to exhibit a CAGR of around 8% during 2020-2025.

Breakup by Solution:

  • Absence Management
  • Performance Management
  • Workforce Scheduling
  • Time and Attendance Management
  • Workforce Analytics
  • Others
     

Breakup by Service:

  • Implementation Services
  • Support and Maintenance Services
  • Training and Education Services
     

Breakup by Deployment Type:

  • Cloud-based
  • On-premises
     

Breakup by Organization Size:

  • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises
     

Breakup by Vertical:

  • Government and Defense
  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Transportation and Logistics
  • Telecom and IT
  • Consumer Goods and Retail
  • Manufacturing
  • Energy and Utilities
  • Others
     

Breakup by Region:

  • North America
    • United States
    • Canada
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa
     

Competitive Landscape:

The competitive landscape of the industry has also been examined with some of the key players being ADP, Atoss Software AG, HotSchedules Inc., Huntington Business Systems, IBM, Kronos Inc., Oracle Corporation, Reflexis Systems, SAP SE, Ultimate Software Group Inc., Verint Systems, Workday Inc., WorkForce Software LLC, etc.

Key Questions Answered in This Report:

  • How has the global workforce management market performed so far and how will it perform in the coming years?
  • What are the key regional markets?
  • What is the breakup of the market based on the solution?
  • What is the breakup of the market based on the service?
  • What is the breakup of the market based on the deployment type?
  • What is the breakup of the market based on the organization size?
  • What is the breakup of the market based on the vertical?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global workforce management market and who are the key players?
  • What is the degree of competition in the industry market?

1    Preface
2    Scope and Methodology 

    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3    Executive Summary
4    Introduction

    4.1    Overview
    4.2    Key Industry Trends
5    Global Workforce Management Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Market Forecast
6    Market Breakup by Solution
    6.1    Absence Management
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Performance Management
        6.2.1 Market Trends
        6.2.2 Market Forecast
    6.3    Workforce Scheduling
        6.3.1 Market Trends
        6.3.2 Market Forecast
    6.4    Time and Attendance Management
        6.4.1 Market Trends
        6.4.2 Market Forecast
    6.5    Workforce Analytics
        6.5.1 Market Trends
        6.5.2 Market Forecast
    6.6    Others
        6.6.1 Market Trends
        6.6.2 Market Forecast
7    Market Breakup by Service
    7.1    Implementation Services
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    Support and Maintenance Services
        7.2.1 Market Trends
        7.2.2 Market Forecast
    7.3    Training and Education Services
        7.3.1 Market Trends
        7.3.2 Market Forecast
8    Market Breakup by Deployment Type
    8.1    Cloud-based
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    On-premises
        8.2.1 Market Trends
        8.2.2 Market Forecast
9    Market Breakup by Organization Size
    9.1    Small and Medium-sized Enterprises (SMEs)
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    Large Enterprises
        9.2.1 Market Trends
        9.2.2 Market Forecast
10    Market Breakup by Vertical
    10.1    Government and Defense
        10.1.1 Market Trends
        10.1.2 Market Forecast
    10.2    Banking, Financial Services, and Insurance (BFSI)
        10.2.1 Market Trends
        10.2.2 Market Forecast
    10.3    Healthcare
        10.3.1 Market Trends
        10.3.2 Market Forecast
    10.4    Transportation and Logistics
        10.4.1 Market Trends
        10.4.2 Market Forecast
    10.5    Telecom and IT
        10.5.1 Market Trends
        10.5.2 Market Forecast
    10.6    Consumer Goods and Retail
        10.6.1 Market Trends
        10.6.2 Market Forecast
    10.7    Manufacturing
        10.7.1 Market Trends
        10.7.2 Market Forecast
    10.8    Energy and Utilities
        10.8.1 Market Trends
        10.8.2 Market Forecast
    10.9    Others
        10.9.1 Market Trends
        10.9.2 Market Forecast
11    Market Breakup by Region
    11.1    North America
        11.1.1 United States
           11.1.1.1 Market Trends
           11.1.1.2 Market Forecast
        11.1.2 Canada
           11.1.2.1 Market Trends
           11.1.2.2 Market Forecast
    11.2    Asia Pacific
        11.2.1 China
           11.2.1.1 Market Trends
           11.2.1.2 Market Forecast
        11.2.2 Japan
           11.2.2.1 Market Trends
           11.2.2.2 Market Forecast
        11.2.3 India
           11.2.3.1 Market Trends
           11.2.3.2 Market Forecast
        11.2.4 South Korea
           11.2.4.1 Market Trends
           11.2.4.2 Market Forecast
        11.2.5 Australia
           11.2.5.1 Market Trends
           11.2.5.2 Market Forecast
        11.2.6 Indonesia
           11.2.6.1 Market Trends
           11.2.6.2 Market Forecast
        11.2.7 Others
           11.2.7.1 Market Trends
           11.2.7.2 Market Forecast
    11.3    Europe
        11.3.1 Germany
           11.3.1.1 Market Trends
           11.3.1.2 Market Forecast
        11.3.2 France
           11.3.2.1 Market Trends
           11.3.2.2 Market Forecast
        11.3.3 United Kingdom
           11.3.3.1 Market Trends
           11.3.3.2 Market Forecast
        11.3.4 Italy
           11.3.4.1 Market Trends
           11.3.4.2 Market Forecast
        11.3.5 Spain
           11.3.5.1 Market Trends
           11.3.5.2 Market Forecast
        11.3.6 Russia
           11.3.6.1 Market Trends
           11.3.6.2 Market Forecast
        11.3.7 Others
           11.3.7.1 Market Trends
           11.3.7.2 Market Forecast
    11.4    Latin America
        11.4.1 Brazil
           11.4.1.1 Market Trends
           11.4.1.2 Market Forecast
        11.4.2 Mexico
           11.4.2.1 Market Trends
           11.4.2.2 Market Forecast
        11.4.3 Others
           11.4.3.1 Market Trends
           11.4.3.2 Market Forecast
    11.5    Middle East and Africa
        11.5.1 Market Trends
        11.5.2 Market Breakup by Country
        11.5.3 Market Forecast
12    SWOT Analysis
    12.1    Overview
    12.2    Strengths
    12.3    Weaknesses
    12.4    Opportunities
    12.5    Threats
13    Value Chain Analysis
14    Porters Five Forces Analysis

    14.1    Overview
    14.2    Bargaining Power of Buyers
    14.3    Bargaining Power of Suppliers
    14.4    Degree of Competition
    14.5    Threat of New Entrants
    14.6    Threat of Substitutes
15    Price Indicators
16    Competitive Landscape

    16.1    Market Structure
    16.2    Key Players
    16.3    Profiles of Key Players
        16.3.1    ADP
           16.3.1.1 Company Overview
           16.3.1.2 Product Portfolio 
           16.3.1.3 Financials
           16.3.1.4 SWOT Analysis
        16.3.2    Atoss Software AG
           16.3.2.1 Company Overview
           16.3.2.2 Product Portfolio 
           16.3.2.3 Financials
        16.3.3    HotSchedules Inc.
           16.3.3.1 Company Overview
           16.3.3.2 Product Portfolio 
        16.3.4    Huntington Business Systems
           16.3.4.1 Company Overview
           16.3.4.2 Product Portfolio 
        16.3.5    IBM
           16.3.5.1 Company Overview
           16.3.5.2 Product Portfolio 
           16.3.5.3 Financials
           16.3.5.4 SWOT Analysis
        16.3.6    Kronos Inc.
           16.3.6.1 Company Overview
           16.3.6.2 Product Portfolio 
        16.3.7    Oracle Corporation
           16.3.7.1 Company Overview
           16.3.7.2 Product Portfolio 
           16.3.7.3 Financials
           16.3.7.4 SWOT Analysis
        16.3.8    Reflexis Systems
           16.3.8.1 Company Overview
           16.3.8.2 Product Portfolio 
        16.3.9    SAP SE
           16.3.9.1 Company Overview
           16.3.9.2 Product Portfolio 
           16.3.9.3 Financials
           16.3.9.4 SWOT Analysis
        16.3.10    Ultimate Software Group Inc.
           16.3.10.1 Company Overview
           16.3.10.2 Product Portfolio 
           16.3.10.3 SWOT Analysis
        16.3.11    Verint Systems
           16.3.11.1 Company Overview
           16.3.11.2 Product Portfolio 
           16.3.11.3 Financials
           16.3.11.4 SWOT Analysis
        16.3.12    Workday Inc.
           16.3.12.1 Company Overview
           16.3.12.2 Product Portfolio 
           16.3.12.3 Financials
           16.3.12.4 SWOT Analysis
        16.3.13    WorkForce Software LLC
           16.3.13.1 Company Overview
           16.3.13.2 Product Portfolio 


List of Figures

Figure 1: Global: Workforce Management Market: Major Drivers and Challenges
Figure 2: Global: Workforce Management Market: Sales Value (in Billion US$), 2014-2019
Figure 3: Global: Workforce Management Market: Breakup by Solution (in %), 2019
Figure 4: Global: Workforce Management Market: Breakup by Service (in %), 2019
Figure 5: Global: Workforce Management Market: Breakup by Deployment Type (in %), 2019
Figure 6: Global: Workforce Management Market: Breakup by Organization Size (in %), 2019
Figure 7: Global: Workforce Management Market: Breakup by Vertical (in %), 2019
Figure 8: Global: Workforce Management Market: Breakup by Region (in %), 2019
Figure 9: Global: Workforce Management Market Forecast: Sales Value (in Billion US$), 2020-2025
Figure 10: Global: Workforce Management (Absence Management) Market: Sales Value (in Million US$), 2014 & 2019
Figure 11: Global: Workforce Management (Absence Management) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 12: Global: Workforce Management (Performance Management) Market: Sales Value (in Million US$), 2014 & 2019
Figure 13: Global: Workforce Management (Performance Management) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 14: Global: Workforce Management (Workforce Scheduling) Market: Sales Value (in Million US$), 2014 & 2019
Figure 15: Global: Workforce Management (Workforce Scheduling) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 16: Global: Workforce Management (Time and Attendance Management) Market: Sales Value (in Million US$), 2014 & 2019
Figure 17: Global: Workforce Management (Time and Attendance Management) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 18: Global: Workforce Management (Workforce Analytics) Market: Sales Value (in Million US$), 2014 & 2019
Figure 19: Global: Workforce Management (Workforce Analytics) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 20: Global: Workforce Management (Others) Market: Sales Value (in Million US$), 2014 & 2019
Figure 21: Global: Workforce Management (Others) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 22: Global: Workforce Management (Implementation Services) Market: Sales Value (in Million US$), 2014 & 2019
Figure 23: Global: Workforce Management (Implementation Services) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 24: Global: Workforce Management (Support and Maintenance Services) Market: Sales Value (in Million US$), 2014 & 2019
Figure 25: Global: Workforce Management (Support and Maintenance Services) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 26: Global: Workforce Management (Training and Education Services) Market: Sales Value (in Million US$), 2014 & 2019
Figure 27: Global: Workforce Management (Training and Education Services) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 28: Global: Workforce Management (Cloud-based) Market: Sales Value (in Million US$), 2014 & 2019
Figure 29: Global: Workforce Management (Cloud-based) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 30: Global: Workforce Management (On-premises) Market: Sales Value (in Million US$), 2014 & 2019
Figure 31: Global: Workforce Management (On-premises) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 32: Global: Workforce Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2014 & 2019
Figure 33: Global: Workforce Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 34: Global: Workforce Management (Large Enterprises) Market: Sales Value (in Million US$), 2014 & 2019
Figure 35: Global: Workforce Management (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 36: Global: Workforce Management (Government and Defense) Market: Sales Value (in Million US$), 2014 & 2019
Figure 37: Global: Workforce Management (Government and Defense) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 38: Global: Workforce Management (Banking, Financial Services, and Insurance) Market: Sales Value (in Million US$), 2014 & 2019
Figure 39: Global: Workforce Management (Banking, Financial Services, and Insurance) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 40: Global: Workforce Management (Healthcare) Market: Sales Value (in Million US$), 2014 & 2019
Figure 41: Global: Workforce Management (Healthcare) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 42: Global: Workforce Management (Transportation and Logistics) Market: Sales Value (in Million US$), 2014 & 2019
Figure 43: Global: Workforce Management (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 44: Global: Workforce Management (Telecom and IT) Market: Sales Value (in Million US$), 2014 & 2019
Figure 45: Global: Workforce Management (Telecom and IT) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 46: Global: Workforce Management (Consumer Goods and Retail) Market: Sales Value (in Million US$), 2014 & 2019
Figure 47: Global: Workforce Management (Consumer Goods and Retail) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 48: Global: Workforce Management (Manufacturing) Market: Sales Value (in Million US$), 2014 & 2019
Figure 49: Global: Workforce Management (Manufacturing) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 50: Global: Workforce Management (Energy and Utilities) Market: Sales Value (in Million US$), 2014 & 2019
Figure 51: Global: Workforce Management (Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 52: Global: Workforce Management (Others) Market: Sales Value (in Million US$), 2014 & 2019
Figure 53: Global: Workforce Management (Others) Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 54: North America: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 55: North America: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 56: United States: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 57: United States: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 58: Canada: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 59: Canada: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 60: Asia Pacific: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 61: Asia Pacific: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 62: China: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 63: China: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 64: Japan: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 65: Japan: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 66: India: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 67: India: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 68: South Korea: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 69: South Korea: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 70: Australia: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 71: Australia: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 72: Indonesia: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 73: Indonesia: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 74: Others: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 75: Others: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 76: Europe: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 77: Europe: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 78: Germany: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 79: Germany: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 80: France: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 81: France: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 82: United Kingdom: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 83: United Kingdom: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 84: Italy: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 85: Italy: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 86: Spain: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 87: Spain: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 88: Russia: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 89: Russia: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 90: Others: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 91: Others: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 92: Latin America: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 93: Latin America: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 94: Brazil: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 95: Brazil: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 96: Mexico: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 97: Mexico: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 98: Others: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 99: Others: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 100: Middle East and Africa: Workforce Management Market: Sales Value (in Million US$), 2014 & 2019
Figure 101: Middle East and Africa: Workforce Management Market Forecast: Sales Value (in Million US$), 2020-2025
Figure 102: Global: Workforce Management Industry: SWOT Analysis
Figure 103: Global: Workforce Management Industry: Value Chain Analysis
Figure 104: Global: Workforce Management Industry: Porter’s Five Forces Analysis

List of Tables

Table 1: Global: Workforce Management Market: Key Industry Highlights, 2019 and 2025
Table 2: Global: Workforce Management Market Forecast: Breakup by Solution (in Million US$), 2020-2025
Table 3: Global: Workforce Management Market Forecast: Breakup by Service (in Million US$), 2020-2025
Table 4: Global: Workforce Management Market Forecast: Breakup by Deployment Type (in Million US$), 2020-2025
Table 5: Global: Workforce Management Market Forecast: Breakup by Organization Size (in Million US$), 2020-2025
Table 6: Global: Workforce Management Market Forecast: Breakup by Vertical (in Million US$), 2020-2025
Table 7: Global: Workforce Management Market Forecast: Breakup by Region (in Million US$), 2020-2025
Table 8: Global: Workforce Management Market: Competitive Structure
Table 9: Global: Workforce Management Market: Key Players 

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