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Healthcare BPO Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027

Market Overview:

The global healthcare BPO market reached a value of US$ 25.72 Billion in 2021. Looking forward, IMARC Group expects the market to reach a value of US$ 44.59 Billion by 2027, exhibiting a CAGR of 9.10% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic. These insights are included in the report as a major market contributor.

Healthcare business process outsourcing (BPO) refers to a strategy adopted by healthcare organizations for selecting and delegating with the third-party vendors to execute specific business-related operations. It aids in processing claims, analyzing patient data and enrollment, performing strategic planning, and managing accounts, business acquisition and billings. This, in turn, assists healthcare firms in reducing errors and unauthorized data access, improving workflow, and providing quality services to the patients at reduced operational costs. At present, healthcare BPO is categorized based on its varying service types, such as front-end and backend.

 

 
 

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Note: Information in the above chart consists of dummy data and is only shown here for representation purpose. Kindly contact us for the actual market size and trends.

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Healthcare BPO Market Trends:

The significant expansion in the healthcare sector, along with the increasing prevalence of various cardiovascular diseases, mostly amongst the rising geriatric population, represents one of the prime factors driving the healthcare BPO market toward growth. This, in turn, is facilitating the growth in the number of hospital admissions across the globe. Additionally, the rising awareness amongst the consumers regarding the availability of varying health insurance plans and telehealth services is further supporting the market growth. In line with this, rapid technological advancements and the integration of cloud-based BPO solutions in hospitals and clinics for implementing global service delivery models at cost-effective rates are acting as other growth-inducing factors. Moreover, numerous favorable initiatives undertaken by the government bodies of several nations for adopting BPO strategy for verifying insurance plans, filling, claiming, examining codding errors and ensuring data security due to the escalating instances of data breaches is contributing to the market growth. Other factors, such as extensive utilization of electronic health records (EHR) and electronic medical record (EMR) for recording patient health information, along with significant collaborations amongst key players, are creating a positive outlook for the market.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global healthcare BPO market, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on payer service, provider service and pharmaceutical service.

Breakup by Payer Service:

  • Human Resource Management
  • Claims Management
  • Customer Relationship Management
  • Operational and Administrative Management
  • Care Management
  • Provider Management
  • Others
     

Breakup by Provider Service:

 

 
 

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  • Patient Enrollment and Strategic Planning
  • Patient Care Service
  • Revenue Cycle Management
     

Breakup by Pharmaceutical Service:

  • Manufacturing Services
  • Research and Development Services
  • Non-clinical Services
     

Breakup by Region:

 

 
 

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  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa
     

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being Accenture plc, Cognizant, GeBBS Healthcare Solutions, Genpact, International Business Machines Corporation, IQVIA, NTT Data Corporation, Omega Healthcare, Parexel International Corporation, Tata Consultancy Services, WNS (Holdings) Limited and Xerox Corporation.

Report Coverage:

Report Features Details
Base Year of the Analysis 2021
    Historical Period 2016-2021
Forecast Period 2022-2027
Units US$ Billion
Segment Coverage Payer Service, Provider Service, Pharmaceutical Service, Region
Region Covered  Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered Accenture plc, Cognizant, GeBBS Healthcare Solutions, Genpact, International Business Machines Corporation, IQVIA, NTT Data Corporation, Omega Healthcare, Parexel International Corporation, Tata Consultancy Services, WNS (Holdings) Limited and Xerox Corporation.
Customization Scope 10% Free Customization
Report Price and Purchase Option Single User License: US$ 2499
Five User License: US$ 3499
Corporate License: US$ 4499
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

1    Preface
2    Scope and Methodology

    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3    Executive Summary
4    Introduction

    4.1    Overview
    4.2    Key Industry Trends
5    Global Healthcare BPO Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6    Market Breakup by Payer Service
    6.1    Human Resource Management
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Claims Management
        6.2.1 Market Trends
        6.2.2 Market Forecast
    6.3    Customer Relationship Management
        6.3.1 Market Trends
        6.3.2 Market Forecast
    6.4    Operational and Administrative Management
        6.4.1 Market Trends
        6.4.2 Market Forecast
    6.5    Care Management
        6.5.1 Market Trends
        6.5.2 Market Forecast
    6.6    Provider Management
        6.6.1 Market Trends
        6.6.2 Market Forecast
    6.7    Others
        6.7.1 Market Trends
        6.7.2 Market Forecast
7    Market Breakup by Provider Service
    7.1    Patient Enrollment and Strategic Planning
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    Patient Care Service
        7.2.1 Market Trends
        7.2.2 Market Forecast
    7.3    Revenue Cycle Management
        7.3.1 Market Trends
        7.3.2 Market Forecast
8    Market Breakup by Pharmaceutical Service
    8.1    Manufacturing Services
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    Research and Development Services
        8.2.1 Market Trends
        8.2.2 Market Forecast
    8.3    Non-clinical Services
        8.3.1 Market Trends
        8.3.2 Market Forecast
9    Market Breakup by Region
    9.1    North America
        9.1.1 United States
           9.1.1.1 Market Trends
           9.1.1.2 Market Forecast
        9.1.2 Canada
           9.1.2.1 Market Trends
           9.1.2.2 Market Forecast
    9.2    Asia-Pacific
        9.2.1 China
           9.2.1.1 Market Trends
           9.2.1.2 Market Forecast
        9.2.2 Japan
           9.2.2.1 Market Trends
           9.2.2.2 Market Forecast
        9.2.3 India
           9.2.3.1 Market Trends
           9.2.3.2 Market Forecast
        9.2.4 South Korea
           9.2.4.1 Market Trends
           9.2.4.2 Market Forecast
        9.2.5 Australia
           9.2.5.1 Market Trends
           9.2.5.2 Market Forecast
        9.2.6 Indonesia
           9.2.6.1 Market Trends
           9.2.6.2 Market Forecast
        9.2.7 Others
           9.2.7.1 Market Trends
           9.2.7.2 Market Forecast
    9.3    Europe
        9.3.1 Germany
           9.3.1.1 Market Trends
           9.3.1.2 Market Forecast
        9.3.2 France
           9.3.2.1 Market Trends
           9.3.2.2 Market Forecast
        9.3.3 United Kingdom
           9.3.3.1 Market Trends
           9.3.3.2 Market Forecast
        9.3.4 Italy
           9.3.4.1 Market Trends
           9.3.4.2 Market Forecast
        9.3.5 Spain
           9.3.5.1 Market Trends
           9.3.5.2 Market Forecast
        9.3.6 Russia
           9.3.6.1 Market Trends
           9.3.6.2 Market Forecast
        9.3.7 Others
           9.3.7.1 Market Trends
           9.3.7.2 Market Forecast
    9.4    Latin America
        9.4.1 Brazil
           9.4.1.1 Market Trends
           9.4.1.2 Market Forecast
        9.4.2 Mexico
           9.4.2.1 Market Trends
           9.4.2.2 Market Forecast
        9.4.3 Others
           9.4.3.1 Market Trends
           9.4.3.2 Market Forecast
    9.5    Middle East and Africa
        9.5.1 Market Trends
        9.5.2 Market Breakup by Country
        9.5.3 Market Forecast
10    SWOT Analysis
    10.1    Overview
    10.2    Strengths
    10.3    Weaknesses
    10.4    Opportunities
    10.5    Threats
11    Value Chain Analysis
12    Porters Five Forces Analysis

    12.1    Overview
    12.2    Bargaining Power of Buyers
    12.3    Bargaining Power of Suppliers
    12.4    Degree of Competition
    12.5    Threat of New Entrants
    12.6    Threat of Substitutes
13    Price Analysis
14    Competitive Landscape

    14.1    Market Structure
    14.2    Key Players
    14.3    Profiles of Key Players
        14.3.1    Accenture plc
           14.3.1.1 Company Overview
           14.3.1.2 Product Portfolio
           14.3.1.3 Financials
           14.3.1.4 SWOT Analysis
        14.3.2    Cognizant
           14.3.2.1 Company Overview
           14.3.2.2 Product Portfolio
           14.3.2.3 Financials
           14.3.2.4 SWOT Analysis
        14.3.3    GeBBS Healthcare Solutions
           14.3.3.1 Company Overview
           14.3.3.2 Product Portfolio
        14.3.4    Genpact
           14.3.4.1 Company Overview
           14.3.4.2 Product Portfolio
           14.3.4.3 Financials
           14.3.4.4 SWOT Analysis
        14.3.5    International Business Machines Corporation
           14.3.5.1 Company Overview
           14.3.5.2 Product Portfolio
           14.3.5.3 Financials
           14.3.5.4 SWOT Analysis
        14.3.6    IQVIA
           14.3.6.1 Company Overview
           14.3.6.2 Product Portfolio
           14.3.6.3 Financials
           14.3.6.4 SWOT Analysis
        14.3.7    NTT Data Corporation
           14.3.7.1 Company Overview
           14.3.7.2 Product Portfolio
           14.3.7.3 Financials
           14.3.7.4 SWOT Analysis
        14.3.8    Omega Healthcare
           14.3.8.1 Company Overview
           14.3.8.2 Product Portfolio
        14.3.9    Parexel International Corporation
           14.3.9.1 Company Overview
           14.3.9.2 Product Portfolio
           14.3.9.3 SWOT Analysis
        14.3.10    Tata Consultancy Services
           14.3.10.1 Company Overview
           14.3.10.2 Product Portfolio
           14.3.10.3 Financials
           14.3.10.4 SWOT Analysis
        14.3.11    WNS (Holdings) Limited
           14.3.11.1 Company Overview
           14.3.11.2 Product Portfolio
           14.3.11.3 Financials
        14.3.12    Xerox Corporation
           14.3.12.1 Company Overview
           14.3.12.2 Product Portfolio
           14.3.12.3 Financials
           14.3.12.4 SWOT Analysis

List of Figures

Figure 1: Global: Healthcare BPO Market: Major Drivers and Challenges
Figure 2: Global: Healthcare BPO Market: Sales Value (in Billion US$), 2016-2021
Figure 3: Global: Healthcare BPO Market Forecast: Sales Value (in Billion US$), 2022-2027
Figure 4: Global: Healthcare BPO Market: Breakup by Payer Service (in %), 2021
Figure 5: Global: Healthcare BPO Market: Breakup by Provider Service (in %), 2021
Figure 6: Global: Healthcare BPO Market: Breakup by Pharmaceutical Service (in %), 2021
Figure 7: Global: Healthcare BPO Market: Breakup by Region (in %), 2021
Figure 8: Global: Healthcare BPO (Human Resource Management) Market: Sales Value (in Million US$), 2016 & 2021
Figure 9: Global: Healthcare BPO (Human Resource Management) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 10: Global: Healthcare BPO (Claims Management) Market: Sales Value (in Million US$), 2016 & 2021
Figure 11: Global: Healthcare BPO (Claims Management) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 12: Global: Healthcare BPO (Customer Relationship Management) Market: Sales Value (in Million US$), 2016 & 2021
Figure 13: Global: Healthcare BPO (Customer Relationship Management) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 14: Global: Healthcare BPO (Operational and Administrative Management) Market: Sales Value (in Million US$), 2016 & 2021
Figure 15: Global: Healthcare BPO (Operational and Administrative Management) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 16: Global: Healthcare BPO (Care Management) Market: Sales Value (in Million US$), 2016 & 2021
Figure 17: Global: Healthcare BPO (Care Management) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 18: Global: Healthcare BPO (Provider Management) Market: Sales Value (in Million US$), 2016 & 2021
Figure 19: Global: Healthcare BPO (Provider Management) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 20: Global: Healthcare BPO (Other Payer Services) Market: Sales Value (in Million US$), 2016 & 2021
Figure 21: Global: Healthcare BPO (Other Payer Services) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 22: Global: Healthcare BPO (Patient Enrollment and Strategic Planning) Market: Sales Value (in Million US$), 2016 & 2021
Figure 23: Global: Healthcare BPO (Patient Enrollment and Strategic Planning) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 24: Global: Healthcare BPO (Patient Care Service) Market: Sales Value (in Million US$), 2016 & 2021
Figure 25: Global: Healthcare BPO (Patient Care Service) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 26: Global: Healthcare BPO (Revenue Cycle Management) Market: Sales Value (in Million US$), 2016 & 2021
Figure 27: Global: Healthcare BPO (Revenue Cycle Management) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 28: Global: Healthcare BPO (Manufacturing Services) Market: Sales Value (in Million US$), 2016 & 2021
Figure 29: Global: Healthcare BPO (Manufacturing Services) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 30: Global: Healthcare BPO (Research and Development Services) Market: Sales Value (in Million US$), 2016 & 2021
Figure 31: Global: Healthcare BPO (Research and Development Services) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 32: Global: Healthcare BPO (Non-clinical Services) Market: Sales Value (in Million US$), 2016 & 2021
Figure 33: Global: Healthcare BPO (Non-clinical Services) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 34: North America: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 35: North America: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 36: United States: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 37: United States: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 38: Canada: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 39: Canada: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 40: Asia-Pacific: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 41: Asia-Pacific: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 42: China: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 43: China: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 44: Japan: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 45: Japan: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 46: India: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 47: India: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 48: South Korea: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 49: South Korea: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 50: Australia: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 51: Australia: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 52: Indonesia: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 53: Indonesia: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 54: Others: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 55: Others: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 56: Europe: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 57: Europe: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 58: Germany: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 59: Germany: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 60: France: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 61: France: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 62: United Kingdom: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 63: United Kingdom: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 64: Italy: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 65: Italy: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 66: Spain: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 67: Spain: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 68: Russia: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 69: Russia: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 70: Others: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 71: Others: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 72: Latin America: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 73: Latin America: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 74: Brazil: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 75: Brazil: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 76: Mexico: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 77: Mexico: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 78: Others: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 79: Others: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 80: Middle East and Africa: Healthcare BPO Market: Sales Value (in Million US$), 2016 & 2021
Figure 81: Middle East and Africa: Healthcare BPO Market: Breakup by Country (in %), 2021
Figure 82: Middle East and Africa: Healthcare BPO Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 83: Global: Healthcare BPO Industry: SWOT Analysis
Figure 84: Global: Healthcare BPO Industry: Value Chain Analysis
Figure 85: Global: Healthcare BPO Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: Healthcare BPO Market: Key Industry Highlights, 2021 and 2027
Table 2: Global: Healthcare BPO Market Forecast: Breakup by Payer Service (in Million US$), 2022-2027
Table 3: Global: Healthcare BPO Market Forecast: Breakup by Provider Service (in Million US$), 2022-2027
Table 4: Global: Healthcare BPO Market Forecast: Breakup by Pharmaceutical Service (in Million US$), 2022-2027
Table 5: Global: Healthcare BPO Market Forecast: Breakup by Region (in Million US$), 2022-2027
Table 6: Global: Healthcare BPO Market: Competitive Structure
Table 7: Global: Healthcare BPO Market: Key Players


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Key Questions Answered in This Report

The global healthcare BPO market was valued at US$ 25.72 Billion in 2021.

 

We expect the global healthcare BPO market to exhibit a CAGR of 9.10% during 2022-2027.

The sudden outbreak of the COVID-19 pandemic has led to the increasing demand for healthcare BPO strategy for medical coding and billing as well as data and claim processing, that allows healthcare providers to treat the coronavirus-infected patients more efficiently.

The rising instances of data breaches, along with the growing adoption of BPO strategy for verifying insurance plans, filling, claiming, examining codding errors, and ensuring data security, are primarily driving the global healthcare BPO market.

Based on the payer service, the global healthcare BPO market has been categorized into human resource management, claims management, customer relationship management, operational and administrative management, care management, provider management, and others. Among these, claims management currently holds the majority of the total market share.

Based on the provider service, the global healthcare BPO market can be segmented into patient enrollment and strategic planning, patient care service, and revenue cycle management. Currently, revenue cycle management exhibits a clear dominance in the market.

On a regional level, the market has been classified into North America, Asia-Pacific, Europe, Latin America, and Middle East and Africa, where North America currently dominates the global market.

Some of the major players in the global healthcare BPO market include Accenture plc, Cognizant, GeBBS Healthcare Solutions, Genpact, International Business Machines Corporation, IQVIA, NTT Data Corporation, Omega Healthcare, Parexel International Corporation, Tata Consultancy Services, WNS (Holdings) Limited, and Xerox Corporation.

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