Change Language

Select Language

COVID-19
The pandemic continues to cause unprecedented disruption across industries worldwide.
Get detailed insights regarding the impact of COVID-19 on the market.

Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026

Market Overview:

The global healthcare CRM market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of 13.8% during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end-use sectors. These insights are included in the report as a major market contributor.

Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It is usually deployed on cloud or on-premises in the form of operational, analytical and collaborative CRM. It includes comprehensive patient management, dashboard and reporting, caregiver management and communication tools. HCRM records the patient’s information, such as medical history, visits, prescriptions and medical bills, into a holistic profile and is also used for scheduling and tracking medical appointments. It aids in maintaining an updated database about the patients with valuable insights and offer quality support to the customers. As a result, they are widely used across hospitals, clinics and diagnostic centers.

Healthcare CRM Market Trends:

Significant growth in the healthcare industry across the globe is one of the key factors creating a positive outlook for the market. Moreover, the increasing requirement for effective solutions to improve patient’s treatment and healthcare experience is providing a thrust to the market growth. As the coronavirus disease (COVID-19) continues to spread across the globe, there has been a significant increase in the demand for efficient HCRM solutions in the healthcare centers for efficient patient monitoring. Additionally, various technological advancements, such as the integration of the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML) and cloud-computing solutions with the HCRM platforms, are acting as other growth-inducing factors. These solutions provide high-quality virtual care, home care and remote disease monitoring services to the patient through chatbots and real-time interactions. These tools also assist in minimizing the human effort that results in enhanced cost efficiency, minimal risk of errors and optimized communications. Other factors, including rising healthcare expenditures of the masses, along with extensive research and development (R&D) activities, are anticipated to drive the market growth.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global healthcare CRM market report, along with forecasts for growth at the global, regional and country level from 2021-2026. Our report has categorized the market based on region, product, application, technology and end use.

Breakup by Product:

  • Individual
  • Referral
  • Individual and Referral
     

Breakup by Application:

  • Community Outreach
  • Case Coordination
  • Case Management
  • Relationship Management
     

Breakup by Technology:

  • Cloud-based
  • Mobile
  • Social
  • Collaborative
  • Predictive
     

Breakup by End Use:

  • Payers
  • Providers
  • Life Science Companies
     

Breakup by Region:

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa
     

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being Accenture Plc, AllScripts Healthcare Solutions Inc, Amdocs, Aspect Software Inc, International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, Salesforce.com inc, SAP SE and Siemens Healthineers AG (Siemens AG).

Report Coverages:

Report Features Details
Base Year of the Analysis 2020
    Historical Period 2015-2020
Forecast Period 2021-2026
Units US$ Billion
Segment Coverage Product, Application, Technology, End Use, Region
Region Covered  Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered Accenture Plc, AllScripts Healthcare Solutions Inc, Amdocs, Aspect Software Inc, International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, Salesforce.com inc, SAP SE and Siemens Healthineers AG (Siemens AG).
Customization Scope 10% Free Customization
Report Price and Purchase Option                                     Single User License: US$ 2299
Five User License: US$ 3399
Corporate License: US$ 4499
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

 

Key Questions Answered in This Report:

  • How has the global healthcare CRM market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global healthcare CRM market?
  • What are the key regional markets?
  • What is the breakup of the market based on the product?
  • What is the breakup of the market based on the application?
  • What is the breakup of the market based on the technology?
  • What is the breakup of the market based on the end use?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global healthcare CRM market and who are the key players?
  • What is the degree of competition in the industry?

1    Preface
2    Scope and Methodology

    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3    Executive Summary
4    Introduction

    4.1    Overview
    4.2    Key Industry Trends
5    Global Healthcare CRM Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6    Market Breakup by Product
    6.1    Individual
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Referral
        6.2.1 Market Trends
        6.2.2 Market Forecast
    6.3    Individual and Referral
        6.3.1 Market Trends
        6.3.2 Market Forecast
7    Market Breakup by Application
    7.1    Community Outreach
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    Case Coordination
        7.2.1 Market Trends
        7.2.2 Market Forecast
    7.3    Case Management
        7.3.1 Market Trends
        7.3.2 Market Forecast
    7.4    Relationship Management
        7.4.1 Market Trends
        7.4.2 Market Forecast
8    Market Breakup by Technology
    8.1    Cloud-based
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    Mobile
        8.2.1 Market Trends
        8.2.2 Market Forecast
    8.3    Social
        8.3.1 Market Trends
        8.3.2 Market Forecast
    8.4    Collaborative
        8.4.1 Market Trends
        8.4.2 Market Forecast
    8.5    Predictive
        8.5.1 Market Trends
        8.5.2 Market Forecast
9    Market Breakup by End Use
    9.1    Payers
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    Providers
        9.2.1 Market Trends
        9.2.2 Market Forecast
    9.3    Life Science Companies
        9.3.1 Market Trends
        9.3.2 Market Forecast
10    Market Breakup by Region
    10.1    North America
        10.1.1 United States
           10.1.1.1 Market Trends
           10.1.1.2 Market Forecast
        10.1.2 Canada
           10.1.2.1 Market Trends
           10.1.2.2 Market Forecast
    10.2    Asia-Pacific
        10.2.1 China
           10.2.1.1 Market Trends
           10.2.1.2 Market Forecast
        10.2.2 Japan
           10.2.2.1 Market Trends
           10.2.2.2 Market Forecast
        10.2.3 India
           10.2.3.1 Market Trends
           10.2.3.2 Market Forecast
        10.2.4 South Korea
           10.2.4.1 Market Trends
           10.2.4.2 Market Forecast
        10.2.5 Australia
           10.2.5.1 Market Trends
           10.2.5.2 Market Forecast
        10.2.6 Indonesia
           10.2.6.1 Market Trends
           10.2.6.2 Market Forecast
        10.2.7 Others
           10.2.7.1 Market Trends
           10.2.7.2 Market Forecast
    10.3    Europe
        10.3.1 Germany
           10.3.1.1 Market Trends
           10.3.1.2 Market Forecast
        10.3.2 France
           10.3.2.1 Market Trends
           10.3.2.2 Market Forecast
        10.3.3 United Kingdom
           10.3.3.1 Market Trends
           10.3.3.2 Market Forecast
        10.3.4 Italy
           10.3.4.1 Market Trends
           10.3.4.2 Market Forecast
        10.3.5 Spain
           10.3.5.1 Market Trends
           10.3.5.2 Market Forecast
        10.3.6 Russia
           10.3.6.1 Market Trends
           10.3.6.2 Market Forecast
        10.3.7 Others
           10.3.7.1 Market Trends
           10.3.7.2 Market Forecast
    10.4    Latin America
        10.4.1 Brazil
           10.4.1.1 Market Trends
           10.4.1.2 Market Forecast
        10.4.2 Mexico
           10.4.2.1 Market Trends
           10.4.2.2 Market Forecast
        10.4.3 Others
           10.4.3.1 Market Trends
           10.4.3.2 Market Forecast
    10.5    Middle East and Africa
        10.5.1 Market Trends
        10.5.2 Market Breakup by Country
        10.5.3 Market Forecast
11    SWOT Analysis
    11.1    Overview
    11.2    Strengths
    11.3    Weaknesses
    11.4    Opportunities
    11.5    Threats
12    Value Chain Analysis
13    Porters Five Forces Analysis

    13.1    Overview
    13.2    Bargaining Power of Buyers
    13.3    Bargaining Power of Suppliers
    13.4    Degree of Competition
    13.5    Threat of New Entrants
    13.6    Threat of Substitutes
14    Price Analysis
15    Competitive Landscape

    15.1    Market Structure
    15.2    Key Players
    15.3    Profiles of Key Players
        15.3.1    Accenture Plc
           15.3.1.1 Company Overview
           15.3.1.2 Product Portfolio
           15.3.1.3 Financials
           15.3.1.4 SWOT Analysis
        15.3.2    AllScripts Healthcare Solutions Inc
           15.3.2.1 Company Overview
           15.3.2.2 Product Portfolio
           15.3.2.3 Financials
           15.3.2.4 SWOT Analysis
        15.3.3    Amdocs
           15.3.3.1 Company Overview
           15.3.3.2 Product Portfolio
           15.3.3.3 Financials
        15.3.4    Aspect Software Inc
           15.3.4.1 Company Overview
           15.3.4.2 Product Portfolio
        15.3.5    International Business Machines Corporation
           15.3.5.1 Company Overview
           15.3.5.2 Product Portfolio
           15.3.5.3 Financials
           15.3.5.4 SWOT Analysis
        15.3.6    Microsoft Corporation
           15.3.6.1 Company Overview
           15.3.6.2 Product Portfolio
           15.3.6.3 Financials
           15.3.6.4 SWOT Analysis
        15.3.7    Oracle Corporation
           15.3.7.1 Company Overview
           15.3.7.2 Product Portfolio
           15.3.7.3 Financials
           15.3.7.4 SWOT Analysis
        15.3.8    Salesforce.com inc
           15.3.8.1 Company Overview
           15.3.8.2 Product Portfolio
           15.3.8.3 Financials
           15.3.8.4 SWOT Analysis
        15.3.9    SAP SE
           15.3.9.1 Company Overview
           15.3.9.2 Product Portfolio
           15.3.9.3 Financials
           15.3.9.4 SWOT Analysis
        15.3.10    Siemens Healthineers AG (Siemens AG)
           15.3.10.1 Company Overview
           15.3.10.2 Product Portfolio
           15.3.10.3 Financials
           15.3.10.4 SWOT Analysis

List of Figures

Figure 1: Global: Healthcare CRM Market: Major Drivers and Challenges
Figure 2: Global: Healthcare CRM Market: Sales Value (in Billion US$), 2015-2020
Figure 3: Global: Healthcare CRM Market Forecast: Sales Value (in Billion US$), 2021-2026
Figure 4: Global: Healthcare CRM Market: Breakup by Product (in %), 2020
Figure 5: Global: Healthcare CRM Market: Breakup by Application (in %), 2020
Figure 6: Global: Healthcare CRM Market: Breakup by Technology (in %), 2020
Figure 7: Global: Healthcare CRM Market: Breakup by End Use (in %), 2020
Figure 8: Global: Healthcare CRM Market: Breakup by Region (in %), 2020
Figure 9: Global: Healthcare CRM (Individual) Market: Sales Value (in Million US$), 2015 & 2020
Figure 10: Global: Healthcare CRM (Individual) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 11: Global: Healthcare CRM (Referral) Market: Sales Value (in Million US$), 2015 & 2020
Figure 12: Global: Healthcare CRM (Referral) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 13: Global: Healthcare CRM (Individual and Referral) Market: Sales Value (in Million US$), 2015 & 2020
Figure 14: Global: Healthcare CRM (Individual and Referral) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 15: Global: Healthcare CRM (Community Outreach) Market: Sales Value (in Million US$), 2015 & 2020
Figure 16: Global: Healthcare CRM (Community Outreach) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 17: Global: Healthcare CRM (Case Coordination) Market: Sales Value (in Million US$), 2015 & 2020
Figure 18: Global: Healthcare CRM (Case Coordination) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 19: Global: Healthcare CRM (Case Management) Market: Sales Value (in Million US$), 2015 & 2020
Figure 20: Global: Healthcare CRM (Case Management) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 21: Global: Healthcare CRM (Relationship Management) Market: Sales Value (in Million US$), 2015 & 2020
Figure 22: Global: Healthcare CRM (Relationship Management) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 23: Global: Healthcare CRM (Cloud-based) Market: Sales Value (in Million US$), 2015 & 2020
Figure 24: Global: Healthcare CRM (Cloud-based) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 25: Global: Healthcare CRM (Mobile) Market: Sales Value (in Million US$), 2015 & 2020
Figure 26: Global: Healthcare CRM (Mobile) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 27: Global: Healthcare CRM (Social) Market: Sales Value (in Million US$), 2015 & 2020
Figure 28: Global: Healthcare CRM (Social) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 29: Global: Healthcare CRM (Collaborative) Market: Sales Value (in Million US$), 2015 & 2020
Figure 30: Global: Healthcare CRM (Collaborative) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 31: Global: Healthcare CRM (Predictive) Market: Sales Value (in Million US$), 2015 & 2020
Figure 32: Global: Healthcare CRM (Predictive) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 33: Global: Healthcare CRM (Payers) Market: Sales Value (in Million US$), 2015 & 2020
Figure 34: Global: Healthcare CRM (Payers) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 35: Global: Healthcare CRM (Providers) Market: Sales Value (in Million US$), 2015 & 2020
Figure 36: Global: Healthcare CRM (Providers) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 37: Global: Healthcare CRM (Life Science Companies) Market: Sales Value (in Million US$), 2015 & 2020
Figure 38: Global: Healthcare CRM (Life Science Companies) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 39: North America: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 40: North America: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 41: United States: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 42: United States: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 43: Canada: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 44: Canada: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 45: Asia-Pacific: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 46: Asia-Pacific: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 47: China: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 48: China: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 49: Japan: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 50: Japan: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 51: India: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 52: India: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 53: South Korea: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 54: South Korea: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 55: Australia: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 56: Australia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 57: Indonesia: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 58: Indonesia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 59: Others: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 60: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 61: Europe: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 62: Europe: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 63: Germany: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 64: Germany: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 65: France: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 66: France: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 67: United Kingdom: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 68: United Kingdom: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 69: Italy: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 70: Italy: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 71: Spain: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 72: Spain: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 73: Russia: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 74: Russia: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 75: Others: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 76: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 77: Latin America: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 78: Latin America: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 79: Brazil: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 80: Brazil: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 81: Mexico: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 82: Mexico: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 83: Others: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 84: Others: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 85: Middle East and Africa: Healthcare CRM Market: Sales Value (in Million US$), 2015 & 2020
Figure 86: Middle East and Africa: Healthcare CRM Market: Breakup by Country (in %), 2020
Figure 87: Middle East and Africa: Healthcare CRM Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 88: Global: Healthcare CRM Industry: SWOT Analysis
Figure 89: Global: Healthcare CRM Industry: Value Chain Analysis
Figure 90: Global: Healthcare CRM Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: Healthcare CRM Market: Key Industry Highlights, 2020 and 2026
Table 2: Global: Healthcare CRM Market Forecast: Breakup by Product (in Million US$), 2021-2026
Table 3: Global: Healthcare CRM Market Forecast: Breakup by Application (in Million US$), 2021-2026
Table 4: Global: Healthcare CRM Market Forecast: Breakup by Technology (in Million US$), 2021-2026
Table 5: Global: Healthcare CRM Market Forecast: Breakup by End Use (in Million US$), 2021-2026
Table 6: Global: Healthcare CRM Market Forecast: Breakup by Region (in Million US$), 2021-2026
Table 7: Global: Healthcare CRM Market: Competitive Structure
Table 8: Global: Healthcare CRM Market: Key Players

Note: We value your privacy and will never rent or sell your email address. Privacy policy

Need more help?

  •   Speak to our experienced analysts for insights on the current market scenarios.
  •   Include additional segments and countries to customize the report as per your requirement.
  •   Gain an unparalleled competitive advantage in your domain by understanding how to utilize the report and positively impacting your operations and revenue.
  •   For further assistance, please connect with our analysts.

Purchase Options




$ 2299

REACH OUT TO US

Call us on

( US: +1-631-791-1145 )
( UK: +44-753-713-2163 )
( India: +91 120 433 0800 )


Drop us an email at

sales@imarcgroup.com

Social Links