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Complaint Management Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027

Market Overview:      

The global complaint management software market reached a value of US$ 1.98 Billion in 2021. Looking forward, IMARC Group expects the market to reach a value of US$ 3.99 Billion by 2027 exhibiting a growth rate (CAGR) of 11.70% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.

Complaint management software refers to a platform used to handle, manage, report, and respond to customer grievances and requests in a timely manner. It assists organizations in accepting, categorizing and tracking customer complaints from submission to resolution. It also prioritizes complaints based on various criteria, alerts service personnel, notifies customers when their issue has been addressed and streamlines the entire process to ensure faster resolutions. In recent years, complaint management software has gained traction among enterprises as it offers automated complaint and report processing, improves workflow, enhances customer service, and monitors customer feedback in real-time.  

 

 
 

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Note: Values and trends in the above chart consists of dummy data and are only shown here for representation purpose. Kindly contact us for the actual market size and trends.

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Complaint Management Software Market Trends:

The rising need to improve customer experience and protect brand image represents the primary factor driving the market growth. Complaint management software enables organizations to enhance the quality of their products or services by regularly monitoring and recording customer grievances and feedback. As a result, the growing awareness regarding numerous benefits offered by cloud-based complaint management software solutions, such as efficient resource utilization, direct IT control and cost-effectiveness, is augmenting the product demand. Additionally, the widespread adoption of customer-centric strategies and the escalating demand for automated workflow and complaint management operations are catalyzing the market growth. Besides this, the integration of innovative technologies, such as artificial intelligence (AI) and machine learning (ML), with complaint management software and significant advancements in IT infrastructure are providing lucrative opportunities to the market. Furthermore, the rising product usage in the healthcare, government and public sectors, several product innovations, and increasing investments in research and development (R&D) activities are some of the other factors propelling the market growth.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global complaint management software market, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on type, component, deployment mode and end use industry.

Breakup by Type:

  • Integrated
  • Stand-alone
     

Breakup by Component:

 

 
 

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  • Software
  • Services
     

Breakup by Deployment Mode:

  • Cloud-based
  • On-premises
     

Breakup by End Use Industry:

  • Government and Public Sector
  • BFSI
  • Retail
  • IT and Telecom
  • Hospitality
  • Healthcare
  • Others
     

Breakup by Region:

 

 
 

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  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa
     

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Salesforce.com Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. Ltd.

Report Coverage:

Report Features Details
Base Year of the Analysis 2021
    Historical Period 2016-2021
Forecast Period 2022-2027
Units US$ Billion
Segment Coverage Type, Component, Deployment Mode, End Use Industry, Region
Region Covered  Asia Pacific, Europe, North America, Latin America, Middle East and Africa
Countries Covered United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico
Companies Covered AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Salesforce.com Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. Ltd.
Customization Scope 10% Free Customization
Report Price and Purchase Option Single User License: US$ 2499
Five User License: US$ 3499
Corporate License: US$ 4499
Post-Sale Analyst Support 10-12 Weeks
Delivery Format PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request)

 

Key Questions Answered in This Report:

  • How has the global complaint management software market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global complaint management software market?
  • What are the key regional markets?
  • What is the breakup of the market based on the type?
  • What is the breakup of the market based on the component?
  • What is the breakup of the market based on the deployment mode?
  • What is the breakup of the market based on the end use industry?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global complaint management software market and who are the key players?
  • What is the degree of competition in the industry?

1    Preface
2    Scope and Methodology

    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3    Executive Summary
4    Introduction

    4.1    Overview
    4.2    Key Industry Trends
5    Global Complaint Management Software Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6    Market Breakup by Type
    6.1    Integrated
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Stand-alone
        6.2.1 Market Trends
        6.2.2 Market Forecast
7    Market Breakup by Component
    7.1    Software
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    Services
        7.2.1 Market Trends
        7.2.2 Market Forecast
8    Market Breakup by Deployment Mode
    8.1    Cloud-based
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    On-premises
        8.2.1 Market Trends
        8.2.2 Market Forecast
9    Market Breakup by End Use Industry
    9.1    Government and Public Sector
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    BFSI
        9.2.1 Market Trends
        9.2.2 Market Forecast
    9.3    Retail
        9.3.1 Market Trends
        9.3.2 Market Forecast
    9.4    IT and Telecom
        9.4.1 Market Trends
        9.4.2 Market Forecast
    9.5    Hospitality
        9.5.1 Market Trends
        9.5.2 Market Forecast
    9.6    Healthcare
        9.6.1 Market Trends
        9.6.2 Market Forecast
    9.7    Others
        9.7.1 Market Trends
        9.7.2 Market Forecast
10    Market Breakup by Region
    10.1    North America
        10.1.1 United States
           10.1.1.1 Market Trends
           10.1.1.2 Market Forecast
        10.1.2 Canada
           10.1.2.1 Market Trends
           10.1.2.2 Market Forecast
    10.2    Asia-Pacific
        10.2.1 China
           10.2.1.1 Market Trends
           10.2.1.2 Market Forecast
        10.2.2 Japan
           10.2.2.1 Market Trends
           10.2.2.2 Market Forecast
        10.2.3 India
           10.2.3.1 Market Trends
           10.2.3.2 Market Forecast
        10.2.4 South Korea
           10.2.4.1 Market Trends
           10.2.4.2 Market Forecast
        10.2.5 Australia
           10.2.5.1 Market Trends
           10.2.5.2 Market Forecast
        10.2.6 Indonesia
           10.2.6.1 Market Trends
           10.2.6.2 Market Forecast
        10.2.7 Others
           10.2.7.1 Market Trends
           10.2.7.2 Market Forecast
    10.3    Europe
        10.3.1 Germany
           10.3.1.1 Market Trends
           10.3.1.2 Market Forecast
        10.3.2 France
           10.3.2.1 Market Trends
           10.3.2.2 Market Forecast
        10.3.3 United Kingdom
           10.3.3.1 Market Trends
           10.3.3.2 Market Forecast
        10.3.4 Italy
           10.3.4.1 Market Trends
           10.3.4.2 Market Forecast
        10.3.5 Spain
           10.3.5.1 Market Trends
           10.3.5.2 Market Forecast
        10.3.6 Russia
           10.3.6.1 Market Trends
           10.3.6.2 Market Forecast
        10.3.7 Others
           10.3.7.1 Market Trends
           10.3.7.2 Market Forecast
    10.4    Latin America
        10.4.1 Brazil
           10.4.1.1 Market Trends
           10.4.1.2 Market Forecast
        10.4.2 Mexico
           10.4.2.1 Market Trends
           10.4.2.2 Market Forecast
        10.4.3 Others
           10.4.3.1 Market Trends
           10.4.3.2 Market Forecast
    10.5    Middle East and Africa
        10.5.1 Market Trends
        10.5.2 Market Breakup by Country
        10.5.3 Market Forecast
11    SWOT Analysis
    11.1    Overview
    11.2    Strengths
    11.3    Weaknesses
    11.4    Opportunities
    11.5    Threats
12    Value Chain Analysis
13    Porters Five Forces Analysis

    13.1    Overview
    13.2    Bargaining Power of Buyers
    13.3    Bargaining Power of Suppliers
    13.4    Degree of Competition
    13.5    Threat of New Entrants
    13.6    Threat of Substitutes
14    Price Analysis
15    Competitive Landscape

    15.1    Market Structure
    15.2    Key Players
    15.3    Profiles of Key Players
        15.3.1    AssurX Inc.
           15.3.1.1 Company Overview
           15.3.1.2 Product Portfolio
        15.3.2    EtQ LLC
           15.3.2.1 Company Overview
           15.3.2.2 Product Portfolio
        15.3.3    Freshworks Inc.
           15.3.3.1 Company Overview
           15.3.3.2 Product Portfolio
           15.3.3.3 Financials
        15.3.4    HappyFox Inc.
           15.3.4.1 Company Overview
           15.3.4.2 Product Portfolio
        15.3.5    Intelex Technologies (Industrial Scientific Corporation)
           15.3.5.1 Company Overview
           15.3.5.2 Product Portfolio
        15.3.6    MasterControl Inc.
           15.3.6.1 Company Overview
           15.3.6.2 Product Portfolio
        15.3.7    Quantivate LLC
           15.3.7.1 Company Overview
           15.3.7.2 Product Portfolio
        15.3.8    Salesforce.com Inc.
           15.3.8.1 Company Overview
           15.3.8.2 Product Portfolio
           15.3.8.3 Financials
           15.3.8.4 SWOT Analysis
        15.3.9    Sparta Systems Inc.
           15.3.9.1 Company Overview
           15.3.9.2 Product Portfolio
        15.3.10    Zendesk Inc.
           15.3.10.1 Company Overview
           15.3.10.2 Product Portfolio
           15.3.10.3 Financials
        15.3.11    Zoho Corporation Pvt. Ltd.
           15.3.11.1 Company Overview
           15.3.11.2 Product Portfolio

List of Figures

Figure 1: Global: Complaint Management Software Market: Major Drivers and Challenges
Figure 2: Global: Complaint Management Software Market: Sales Value (in Billion US$), 2016-2021
Figure 3: Global: Complaint Management Software Market Forecast: Sales Value (in Billion US$), 2022-2027
Figure 4: Global: Complaint Management Software Market: Breakup by Type (in %), 2021
Figure 5: Global: Complaint Management Software Market: Breakup by Component (in %), 2021
Figure 6: Global: Complaint Management Software Market: Breakup by Deployment Mode (in %), 2021
Figure 7: Global: Complaint Management Software Market: Breakup by End Use Industry (in %), 2021
Figure 8: Global: Complaint Management Software Market: Breakup by Region (in %), 2021
Figure 9: Global: Complaint Management Software (Integrated) Market: Sales Value (in Million US$), 2016 & 2021
Figure 10: Global: Complaint Management Software (Integrated) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 11: Global: Complaint Management Software (Stand-alone) Market: Sales Value (in Million US$), 2016 & 2021
Figure 12: Global: Complaint Management Software (Stand-alone) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 13: Global: Complaint Management Software (Software) Market: Sales Value (in Million US$), 2016 & 2021
Figure 14: Global: Complaint Management Software (Software) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 15: Global: Complaint Management Software (Services) Market: Sales Value (in Million US$), 2016 & 2021
Figure 16: Global: Complaint Management Software (Services) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 17: Global: Complaint Management Software (Cloud-based) Market: Sales Value (in Million US$), 2016 & 2021
Figure 18: Global: Complaint Management Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 19: Global: Complaint Management Software (On-premises) Market: Sales Value (in Million US$), 2016 & 2021
Figure 20: Global: Complaint Management Software (On-premises) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 21: Global: Complaint Management Software (Government and Public Sector) Market: Sales Value (in Million US$), 2016 & 2021
Figure 22: Global: Complaint Management Software (Government and Public Sector) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 23: Global: Complaint Management Software (BFSI) Market: Sales Value (in Million US$), 2016 & 2021
Figure 24: Global: Complaint Management Software (BFSI) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 25: Global: Complaint Management Software (Retail) Market: Sales Value (in Million US$), 2016 & 2021
Figure 26: Global: Complaint Management Software (Retail) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 27: Global: Complaint Management Software (IT and Telecom) Market: Sales Value (in Million US$), 2016 & 2021
Figure 28: Global: Complaint Management Software (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 29: Global: Complaint Management Software (Hospitality) Market: Sales Value (in Million US$), 2016 & 2021
Figure 30: Global: Complaint Management Software (Hospitality) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 31: Global: Complaint Management Software (Healthcare) Market: Sales Value (in Million US$), 2016 & 2021
Figure 32: Global: Complaint Management Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 33: Global: Complaint Management Software (Other End Use Industries) Market: Sales Value (in Million US$), 2016 & 2021
Figure 34: Global: Complaint Management Software (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 35: North America: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 36: North America: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 37: United States: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 38: United States: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 39: Canada: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 40: Canada: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 41: Asia-Pacific: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 42: Asia-Pacific: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 43: China: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 44: China: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 45: Japan: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 46: Japan: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 47: India: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 48: India: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 49: South Korea: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 50: South Korea: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 51: Australia: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 52: Australia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 53: Indonesia: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 54: Indonesia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 55: Others: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 56: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 57: Europe: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 58: Europe: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 59: Germany: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 60: Germany: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 61: France: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 62: France: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 63: United Kingdom: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 64: United Kingdom: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 65: Italy: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 66: Italy: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 67: Spain: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 68: Spain: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 69: Russia: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 70: Russia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 71: Others: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 72: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 73: Latin America: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 74: Latin America: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 75: Brazil: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 76: Brazil: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 77: Mexico: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 78: Mexico: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 79: Others: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 80: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 81: Middle East and Africa: Complaint Management Software Market: Sales Value (in Million US$), 2016 & 2021
Figure 82: Middle East and Africa: Complaint Management Software Market: Breakup by Country (in %), 2021
Figure 83: Middle East and Africa: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2022-2027
Figure 84: Global: Complaint Management Software Industry: SWOT Analysis
Figure 85: Global: Complaint Management Software Industry: Value Chain Analysis
Figure 86: Global: Complaint Management Software Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: Complaint Management Software Market: Key Industry Highlights, 2021 and 2027
Table 2: Global: Complaint Management Software Market Forecast: Breakup by Type (in Million US$), 2022-2027
Table 3: Global: Complaint Management Software Market Forecast: Breakup by Component (in Million US$), 2022-2027
Table 4: Global: Complaint Management Software Market Forecast: Breakup by Deployment Mode (in Million US$), 2022-2027
Table 5: Global: Complaint Management Software Market Forecast: Breakup by End Use Industry (in Million US$), 2022-2027
Table 6: Global: Complaint Management Software Market Forecast: Breakup by Region (in Million US$), 2022-2027
Table 7: Global: Complaint Management Software Market: Competitive Structure
Table 8: Global: Complaint Management Software Market: Key Players


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